Today I had the pleasure of speaking to Jackie, who solved all my issues, she was like wonderwomen. My direct debits have been coming out from the wrong account, so i stopped them when i realized... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What sets Benenden apart is their kindness and efficiency when dealing with a query or claim. No long wait on the phone, everyone polite and helpful. I cannot recommend them highly enough.
Företaget har svarat
Amazing customer service from Pal today. Easy to find the telephone number. Got through to an agent after only a short wait. The agent understood and addressed my query very efficiently, politely, and... Se mer
Företaget har svarat
When I made an enquiry with the Birmingham Hospital Saturday Fund last week my telephone advisor was truly excellent. A few issues came up but Marie was truly polite professional courteous knowledgeab... Se mer
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Företagsinformation
Skrivet av företaget
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Skrivet av företaget
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Kontaktuppgifter
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, Storbritannien
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4,8
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
First class service
27 maj 2026
Svar från BHSF
Hi Gordon,
Thank you for your excellent 5* review.
We're glad to hear you're happy with your experience with us. We hope to be of service again soon.
BHSF
HI VERY GOOD
HI VERY GOOD
FILED FROM ON LINE
WAS A PORED MONEY IT BANK
HAD BHSF FOR YEAR
FOR ME HUNB
TEETH
EYES
27 maj 2026
Svar från BHSF
Hi Caroline,
Thank you for your fantastic 5* review.
It's lovely to hear you're happy with your overall experience with us. If you ever have any questions about your policy, or need any assistance, please do get in touch.
BHSF
Quick and easy claims portal
Quick and easy claims portal.
Prompt payment and well laid out status of previous claims and remaining amounts available to claim
27 maj 2026
Svar från BHSF
Hi JSW,
Thank you for your fantastic review and 5* rating.
We're so glad to hear you've found our Online Portal both quick and easy to use. We hope to be of service again soon.
BHSF
Svar från BHSF
Hi LT Allen,
Thank you for your excellent 4* review.
It's great to hear you're happy with the speed of our service. We hope we can be of assistance in the future.
BHSF
Very happy with the service
Very happy with the service. They are so fast with all the transactions and great customer service. Well done 👏🏻
27 maj 2026
Svar från BHSF
Hi Sofia,
Thank you for your wonderful 5* rating and review.
We're delighted to hear you're so happy with your experience with us. If you ever have any queries, or need any guidance, please don't hesitate to get in touch.
BHSF
Fast payment
Fast payment after receipts submitted. Haven't had a problem in many years of use
27 maj 2026
Svar från BHSF
Hi Nigel,
Thank you for your wonderful 5* review.
We're so glad to hear you're happy with your experience with us. We hope we can be of service again in the future.
BHSF
We don't get value for money paid in.
27 maj 2026
Svar från BHSF
Hi Terence,
Thank you for taking the time to leave us a review.
If you're finding that you're not getting value for money out of your plan, we'd suggest that you consider utilizing the policy more. All of our plans have a wide variety of benefits, so there may be something you've not tried before which may be extremely beneficial to you.
Ultimately, Health Cash Plans are there to help. If you do not feel you're getting the value out of the plan any more, while we'd be very sorry to see you leave, cancellation is an option. Some Policyholders find it better financially to save the premiums instead of being able to claim back, which we understand.
If you'd like any assistance with any of the above, or simply wish to discuss things in more detail, please get in touch with our Helpdesk who would be happy to help.
BHSF
Easy
Easy interface. Wish that I could pre authorize payments to not have me pay out of pocket first
27 maj 2026
Svar från BHSF
Hi Gerard,
Thank you for taking the time to leave us a review.
Unfortunately, Heath Cash Plans (HCPs) do not usually operate the way you suggest. There's very few HCP providers out there who would pay for treatment directly, or in advance, as this is something which would usually fall under the realms of PMI. HCPs exist to help towards those 'every day' costs, and offer some reimbursement back.
However, in order to ensure you do not end up paying for something which you're then unable to claim towards, we'd always suggest checking the policy T&Cs, or contacting our Helpdesk directly for guidance beforehand, and happily do what we can to help.
BHSF
Svar från BHSF
Hi Sid,
Thank you for your excellent 5* review.
It's great to hear you've found it easy to submit your claims. We look forward to receiving your next claims.
BHSF
Don’t use them
Don’t use them, they refuse to pay out for things covered like dentist and prescriptions if you haven’t got an invoice with name etc on it - how many nhs dentists give out invoices? How many pharmacies give out invoices?
27 maj 2026
Svar från BHSF
Hi Jason,
Thank you for taking the time to leave us a review and we're sorry to hear of your upset.
When claiming, Policyholder's will have to provide receipts which show all the key information we need to assess the claim. This is why we clearly state exactly what is needed in our Terms Of Use (TOU), so Policyholders know what they need to provide and can avoid having claims declined. This includes basic information such as: the Insured Person's name, confirmation the full balance has been paid, what has been purchased and the date of treatment.
Unfortunately, card/ visa receipts (the little slips obtained from anywhere when paying by card) are not accepted when submitted on their own, as they don't show a name, or what has been purchased, or if the balance was fully paid, or therapist details etc.
In future, we'd suggest you ask your dentist to provide a receipt, as BHSF receive and process thousands of claims every week for NHS dental services, where many Policyholders have been able to get a simple/ printed receipt showing everything needed. If you're ever unsure on anything though or need our help, please get in touch with our Helpdesk who will do what they can.
BHSF
Claim for dental work submitted and…
Claim for dental work submitted and BHSF authorised payment next day.
27 maj 2026
Svar från BHSF
Hi DaiToc,
Thank you for your fantastic 5* review.
We're glad to hear you're happy with the speed and efficiency of our service. We hope we can be of service again soon.
BHSF
The beaurocracy took ages and despite…
The beaurocracy took ages and despite me giving correct information it was disputed causing unnecessary delays
27 maj 2026
Svar från BHSF
Hi Kathryne,
Thank you for taking the time to leave us a review.
In order to continue providing our services and minimize any potential delays/ impact upon Policyholders, BHSF are reliant on Policyholders keeping their personal information up-to-date. Our Online Portal is set-up to help facilitate this, as it can easily be used to change email address/ phone number(s)/ home address. Our Helpdesk can also do this over the phone if preferred.
In the event the details we hold on file are incorrect/ old, this can cause problems, including delays to claims (or declined entirely). If you ever need help on this or have any questions in respect of your policy, please do not hesitate to get in touch with our Helpdesk.
BHSF
Svar från BHSF
Hi Allan,
Thank you for your excellent 5* review.
It's great to hear you're happy with our service. If you have any questions in the future, or need any assistance, please don't hesitate to get in touch.
BHSF
Excellent Customer Service
Neil the call centre assistant was excellent, very patient and talked me through the registration and the options available to me.
3 juni 2026
Omdöme utan inbjudan
Svar från BHSF
Hi Steven,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with the service provided by our Helpdesk team. We'll be sure to pass along your kind words to Neil and his manager. We hope we can be of assistance again in the future.
BHSF
Great service
The website is do easy to use very straight forward and you get a response instantly letting you know where we are with the claim
3 juni 2026
Omdöme utan inbjudan
Svar från BHSF
Hi Jennifer,
Thank you for your fantastic 5* review.
It's great to hear you're happy with efficiency of our Online Portal. We hope we can be of service again in the future.
BHSF
Excellent service and easy online claim process
Deeply touched by the rep who handled my claim.I was provided what I needed. The online claim process was found easy to use. Thank you!
27 maj 2026
Svar från BHSF
Hi Customer,
Thank you for your wonderful review and 5* rating.
We're so glad to hear you're happy with your recent experience with us. If you ever have any questions, or need any assistance, please don't hesitate to get in touch.
BHSF
Svar från BHSF
Hi Stephen,
Thank you for your wonderful 5* review.
It's great to hear you've found it easy to submit your claims. We hope to be of service again in the future.
BHSF
Outstanding Healthcare
Have been a member for over 20 years & always had prompt attention when making a claim or answering my medical queries & requirements. The staff are always friendly, helpful & polite.
27 maj 2026
Svar från BHSF
Hi Alison,
Thank you for your amazing 5* review.
We're delighted to hear you're so happy with your overall experience with us. We hope we can be of service again in the future.
BHSF
Svar från BHSF
Hi Customer,
Thank you for your lovely 5* review.
It's great to hear you're happy with our service. We hope we can be of assistance in the future.
BHSF
I am very impressed by improvisation to…
I am very impressed by improvisation to upload receipts by camera and your response to claim was very prompt. Thanks
27 maj 2026
Svar från BHSF
Hi Randhir,
Thank you for your excellent review and 5* rating.
We're glad to hear you're happy with the ease and speed of submitting your claims online. If you ever need any assistance, or have any questions, please don't hesitate to get in touch.
BHSF
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