Today I had the pleasure of speaking to Jackie, who solved all my issues, she was like wonderwomen. My direct debits have been coming out from the wrong account, so i stopped them when i realized... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
What sets Benenden apart is their kindness and efficiency when dealing with a query or claim. No long wait on the phone, everyone polite and helpful. I cannot recommend them highly enough.
Företaget har svarat
Amazing customer service from Pal today. Easy to find the telephone number. Got through to an agent after only a short wait. The agent understood and addressed my query very efficiently, politely, and... Se mer
Företaget har svarat
When I made an enquiry with the Birmingham Hospital Saturday Fund last week my telephone advisor was truly excellent. A few issues came up but Marie was truly polite professional courteous knowledgeab... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
BHSF provide affordable health insurance for individuals, employees and intermediaries. Employee health and wellbeing benefits and HR support services
Over 150 years of putting people first. Affordable health cash plans and wellbeing solutions for businesses and individuals
Skrivet av företaget
- Introducing our new Health & Wellbeing Plan for employees
- Provide your employees with convenient digital, preventative care and valuable health plan benefits. Our business health plan offers easy, digital access to essential services like dental, optical, physiotherapy, and skin cancer screening, along with financial support for routine healthcare costs.
Kontaktuppgifter
14th Floor, 54 Hagley Road, B16 8PE, Birmingham, Storbritannien
- 0121 454 3601
- enquiries@bhsf.co.uk
- www.bhsf.co.uk
4,8
Utmärkt
8 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service and support as…
Excellent service and support as always, highly recommended.
26 juni 2026
Svar från BHSF
Hi Jon,
Thank you for your fantastic 5* review.
We're so glad to hear you're happy with your experience with us. We hope we can be of service again soon.
BHSF
Brilliant efficient service
26 juni 2026
Svar från BHSF
Hi Julia,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with your experience with us. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Poor customer service
I had a letter in mid April 2026 advising that my policy had been updated. Not knowing what this was for, I have phoned and emailed on numerous occasions since every time to be told they are busy and there is no timescale for answering my query. I think it's pretty poor, it's not a difficult thing I'm asking. And within this time my premiums have gone up by almost 60% with no pre warning.
26 juni 2026
Svar från BHSF
Hi Tracey,
Thank you for taking the time to leave us a review and we're sorry to hear of your upset.
From what you've described, it sounds as though the letter you received was confirming changes to the policy which would've most likely included an update (probably an increase) to the policy premiums. However, this is something we'd like to look into further for you. Therefore, please get in touch with our Helpdesk should be able to start looking into this for and hopefully get everything resolved to your satisfaction.
BHSF
Svar från BHSF
Hi Customer,
Thank you for your fantastic 5* review.
We're glad to hear you're happy with our service. We hope we can be of assistance in the future.
BHSF
Great service, as always!
Claim for is easy to complete and payments arrived within 3 working days.
26 juni 2026
Svar från BHSF
Hi Customer,
Thank you for your wonderful review and 5* review.
It's great to hear you're happy with the speed of our service. If you ever have any questions, please don't hesitate to get in touch.
BHSF
Very easy to claim on line
Very easy to claim on line, and extremely fast payment into my bank account.
26 juni 2026
Svar från BHSF
Hi Jane,
Thank you for your wonderful 5* review.
We're glad to hear you're happy with the speed and ease of submitting your claims online. We look forward to receiving your next claims.
BHSF
To claim online with BHSF the set up is…
To claim online with BHSF the set up is so easy to follow and I had all my information sent within 2 minutes,
Followed by good communication feedback my claim was all sorted and paid within 3-4 days,
26 juni 2026
Svar från BHSF
Hi Wain,
Thank you for your excellent 5* review.
It's great to hear you're happy with your overall experience with us. We hope to be of service in the future.
BHSF
Happy claiment
I've been a member for many years and now with on line claiming the process is very quick and easy and you know when your payment is being made and your can check your remaining benefits.
26 juni 2026
Svar från BHSF
Hi Customer,
Thank you for your wonderful 5* review.
It's great to hear you're happy with the speed and ease of using our Online Portal. We hope to be of service again in the future.
BHSF
Easy to use.
26 juni 2026
Svar från BHSF
Hi Ruth,
Thank you for your fantastic 5* review.
We're glad to hear you've found it so easy to submit your claims. If you ever have any questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Svar från BHSF
Hi Customer,
Thank you for your excellent 5* review.
It's great to hear you're happy with the speed of our service. We hope we can be of assistance in the future.
BHSF
Everything is always easy with BHSF!
Everything is always easy with BHSF. Often you sign up and pay for these things only to be refused when the time to claim comes. Never the case with BHSF. The GP service is great too - always so helpful and understanding. I usually get a next day telephone appointment without any fuss.
26 juni 2026
Svar från BHSF
Hi Helen,
Thank you for your excellent 5* review.
We're so glad to hear you're happy with your overall experience with us here at BHSF. We hope to be of service again in the future.
BHSF
VERY complex process
I find it very difficult to put claims through. There are too many stipulations and it almost feels like you do not trust the employee making the claim.
26 juni 2026
Svar från BHSF
Hi customer,
Thank you for taking the time to leave us a review and we're sorry to hear of your difficulties.
In the 'Terms Of Use' to the Online Portal (section 1 - the first section of the claims process), we state exactly what's needed for our CST to consider a claim. Unfortunately, if claims are submitted with information missing, they will be declined and require re-submitting once the missing information has been gathered.
If you have any difficulty with this or are unsure on what is being asked for, please do not hesitate to contact our Helpdesk who would be happy to clarify anything beforehand for you.
BHSF
Brilliant service
26 juni 2026
Svar från BHSF
Hi Steve,
Thank you for your fantastic 5* review.
It's great to hear you're happy with your experience with us. We hope we can be of service in the future.
BHSF
Prompt in dealing with claims
Prompt in dealing with claims. Claims process is so easy. Excellent.
26 juni 2026
Svar från BHSF
Hi Customer,
Thank you for your fantastic 5* review.
It's great to hear you're happy with the ease and speed of submitting your claims. If you ever have any questions about your policy, or need any guidance, please don't hesitate to get in touch.
BHSF
Svar från BHSF
Hi Maria,
Thank you for your wonderful 5* review.
We're so glad to hear you're happy with the service we provide. We look forward to receiving your next claims.
BHSF
Svar från BHSF
Hi Customer,
Thank you for your excellent review and 5* rating.
It's great to hear you're happy with your overall experience with us. We hope we can be of assistance in the future.
BHSF
Easy procedure to make claims on line
Easy procedure to make claims on line. Payment of claims very quick.
26 juni 2026
Svar från BHSF
Hi Kathleen,
Thank you for your excellent 5* review.
We're so glad to hear you've found the claims process both quick and easy. We look forward to receiving your next claims.
BHSF
Great service
Great service, my issue was dealt with quickly and efficiently by Abby Brislane and Neil Ryder, many thanks.
23 juni 2026
Omdöme utan inbjudan
Svar från BHSF
Hi Jacqueline,
Thank you for your lovely review and 5* rating.
We're delighted to hear you're happy with the service provided by our Helpdesk and Claims Team. We'll be sure to pass along your kind words to Abby and Neil's managers. We hope we can be of assistance again in the future.
BHSF
Although I had to contact BHSF a few…
Although I had to contact BHSF a few times because I had emailed the information to enquiries instead of claims eventually it was dealt with and a friendly letter from Neil Ryder wishing me a speedy recovery.
I have used them for decades and pleased with the service.
18 juni 2026
Omdöme utan inbjudan
Svar från BHSF
Hi Jane,
Thank you for your wonderful 4* review.
It's lovely to hear you're happy with your overall experience with us. We hope to be of service for many years to come.
BHSF
Chiropody claim
I spoke to Customer Services after a claim for podiatry treatment was refused in error by the Claims Department. The advisor I spoke to, Alan, was brilliant, very courteous and helpful. He investigated the problem thoroughly, and followed it up promptly. Thank you Alan!
24 juni 2026
Omdöme utan inbjudan
Svar från BHSF
Hi Rosemary,
Thank you for your excellent 4* review.
We're so glad to hear our Helpdesk team were able to assist with your query. If you do have any further questions, or need any guidance, please don't hesitate to get in touch.
BHSF
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.