Belvoir&Co Omdömen 

Easy and fast process, ordered prescription glasses and received within 7 days. Service is always great, highly recommend

I ordered 2 pairs of glasses, one was prescription glasses I am long sighted so cannot see close up it's blurry, so my son ordered from these guys and his prescription was fine, mine on the other hand was not , I received them but could not see so sent them back and they refused to accept replacement!!!! Horrible service don't bother !!! I returned my items not for a refund but to correct my vision glasses , just received an email saying my return was rejected, and I didn't even ask for a refund !!!!

Where is my Refund

Amazing pair for the Mabel sunglasses. Got exactly what I envisioned when making the purchase. A lot of compliments as they work in both scenarios. Daily or occasionally. Got another pair for free and that’s made my choice selection even better to match my attire

Came when expected. The glasses fit great and look fire. 10 10 for sure

I have purchased 2 pairs of rimless shades for my music Video and Event and they did kot disappoint. I got a discount in the June sale too. Packaging is 10/10, Quick delivery and packaging is top tier. The shades are luxurious and I only ever wear Gucci sunglasses usually. I would recommend to anyone hesitant especially UK residents. No problems with delivery whatsoever and items had no damages.

Très mauvaise expérience. Des frais de douane extrêmement élevés qui n’étaient pas clairement annoncés au départ, un manque total de transparence sur les coûts réels. Le service client est médiocre, aucune solution concrète n’a été proposée malgré mes demandes. Je me retrouve avec une perte d’argent importante et une grande déception. Je ne recommande pas.

Top class very well made

Pessimi in tutto! Occhiali mai arrivati! Niente scuse niente rimborsi! Soldi buttati!

Great support and professional service.
Had an issue with updating the order which was resolved perfectly after contacting.

I’ve received my 3 pair of glasses today, i live in the US and for glasses that feel like they should have been 30 dollars each pair i waited over a month for them to be made and to arrive i over paid for these glasses they definitely feel so cheap. It’s exactly what they have in the picture but you’d think the actual lenses would be made out of glass it’s all plastic and feels super cheap , does it look cheap ? No well to an extent, but they definitely do feel cheaply made. Overpaid in shipping then DHL sent me another payment for my glasses to be released which seemed unreasonable i sent BELVOIR an email and i was told basically it’s the US fault that I’m being charged this after i already paid near 25 dollars for next day shipping. All in all i guess i got what i paid for i was super disappointed when i realized how cheap they felt but they still look good. I will still use the product since i already paid but do i see myself doing business with them again ? No.

These guys ain’t come to play any games with the quality of the products and the actual range they have top top tier will always be happy to spend my money on Belvoir ‼️

Ive bought probably 6 pairs and they have ALL cracked. As much as i love the look i cant be changing glasses so often. So im done with belvoir unfortunately

Delivery was long but is what it is

UPDATE:"Respectfully", I completely disagree with your reply.First of all, your website is designed to mislead European customers. Reputable international brands display clear warnings about potential VAT and customs duties during the checkout process before payment is made. Hiding this information in a "dedicated shipping section" or at the bottom of a product page is a dishonest tactic to secure the sale.Secondly, do not dismiss my feedback on quality. I am holding the glasses in my hands, and they do not feel like a "premium-grade" or "luxury" product at all. They feel like cheap, lightweight plastic. My assessment of the material quality has nothing to do with the customs fee; the product is simply bad and overpriced for what it is.If you truly cared about customer experience, you would implement a clear, upfront warning at checkout for EU buyers. Until then, you are just tricking people into paying unexpected fees for a terrible product.

First Review
-I have never written a review for anything in my entire life, but this experience was so terrible that I felt forced to write my very first negative review. Avoid this brand if you live in Europe! I bought two pairs of the Mabel glasses (Silver and Gold) and it was a complete rip-off. The website doesn't clearly warn you, but because they ship from outside the EU, the package got stuck in customs. I had to pay an extra €30 just to get it released, which was almost half the price of the order itself. To make things worse, the glasses are terrible. The material feels incredibly cheap and poorly made. This is a trap. Don't fall for it like I did!

Ordered a pair of diamond cut glasses utilizing a 2 for 1 offer. Glasses arrived in a damaged box and they looked different in person so requested an exchange for different styles. Sent the glasses in their original individual boxes in a re-enforced padded envelope because the box had arrived damaged. Two weeks later they returned the same glasses citing that they were not returned in original packaging. As mentioned the glasses were in their original boxes.

Overall very poor customer service and the company looked for a reason not to accept the exchange. I am a glasses enthusiast and Belvoir missed the opportunity to retain a multiple-order customer. I would recommend that they cater better to customers.

In response to the reply from
Belvoir: The lens cloths were included in the pouches, the glasses were unworn so the point around condition is untrue. The original box was damaged on delivery, if the glasses were returned in the same box they would have not reached its destination.

Poor service and no accountability on the part of the company.

The success of a customer facing business hinges on the satisfaction of its customers, Belvoir would be well advised to take this into consideration.

I waited a month for my order because I got prescriptions glasses. I got the Bogo promotion. Once it was finished processing it took about 3 days to ship through DHL . Because I’m in Canada there was a charge import of $26 . Which is okay it’s coming from the UK. The Glasses are very beautiful I got the Mabel gold frame transition Brown with diamond cut and the smoke stealth sunglasses. Very beautiful no issues. It came fast in my opinion. I love the care they took with delivering it and adding cleaning cloths and extra nose pads and a tool to tighten and fix if anything. I recommend and will buy again !

Offering deals to get you involved then don’t follow through with the deal they offer, emailed stating I’d get 2 for the price of 1 then refused the deal to me.

Granted they have issued a refund for me when requested which is positive.

The customer service team was rude when messaging over socials, it’s a brand ran on the fact some footballers use the product but don’t treat the generic person with quality.

I love the glasses, I'll buy more from them.

To who it might be connected!
Belvoir&Co great sunglasses collection.
2x1 pairs.Gold Kennedy green and Larson smoke.
I must admit that I was skeptical before placed the order, I am happy with my sunglasses.
1-the quality is very good and price wise is even better.
2-Customer service has been excellent quick reply and quick delivered.
3-I do recommend your products.

Kind regards

Andres J R Martínez