Belvoir  Omdömen 

Belvoir Brighton

Absolutely horrible job at communication and action. I used to have mold and leaks, after attempting to contact a representative, they would change or tell they are on holidays, and send an email which we would never have a reply. Just absolutely horrible. Horrible ! Never again, and would not recommend. Find another property or agency letting, my advice is trust the reviews!

Really pleased with the service from Belvoir. My dishwasher broke down and stopped working completely, but Sanjay stepped in and liaised with my landlord on my behalf to get it sorted quickly. Thanks to their efforts, my landlord has now agreed to install a brand new dishwasher. Great communication and a fast, effective resolution. Would definitely recommend.

Awful requested call backs, information viewings nobody calls you back dreadful service no idea how they sell anything operating this way

This letting agent is quite possibly the worst business I have ever encountered in terms of staff incompetence and customer service.

My daughter moved into accommodation that clearly had not been properly inspected by the agent before move-in. The condition was disgusting: the toilets were black, the floors were sticky, the mattresses were soiled, a smoke alarm was not working, light bulbs were missing, and the boiler was not working, meaning there was no hot water.

As the move-in date was a Saturday, there was very limited help available from Belvoir. As a result, it fell to us as parents to clean the property from top to bottom, purchase batteries and light bulbs, and even follow a YouTube video to get the boiler working.

When we complained by email, these issues were initially described as “minor issues”, which was astonishing given the condition of the property. We eventually had to put considerable pressure on the manager before receiving a meaningful response. A few days later, professional cleaners were finally sent in — but only after the parents had already cleaned the entire flat.

Unfortunately, this was not an isolated experience. Over the following two years, dealing with Belvoir was consistently frustrating. Issues were dealt with extremely slowly, and communication and customer service were often poor.

Our experience reached its low point when moving out, when we were presented with a £500 cleaning charge. Fortunately, we had taken photographs showing the condition of the property when my daughter moved in and when she moved out. These demonstrated that the property was actually cleaner when she left than when she arrived. Belvoir were also unable to provide a satisfactory breakdown explaining exactly what the £500 charge related to.

My strongest advice to anyone renting through this agency is: take detailed photographs and videos of absolutely everything when you move in, and again when you move out. Keep all emails and correspondence too. Having this evidence was invaluable in our case.

Overall, we found dealing with Belvoir extremely frustrating from start to finish. If you have a choice between properties and one is managed by this agency, I would strongly recommend carefully considering the standard of service you may receive before proceeding.

Very very poor experience with this company.

1- the reference check was VERY outdated and not user friendly. It also took a very long time to complete and we where only informed of its completion with mere days left before we where to move in which was stressful

2-the giant belvoir sign was left outside for weeks, it eventually became a hazard with one bolt coming off and basically hanging over our door

3-front door was left unlocked after a house viewing was conducted and viewings where constant

4-communication was very rude at times and emails where extremely unprofessional

5-deposits took weeks to be returned to us

Overall experience was really bad, our new agency have been great with very clear systems and excellent communication. I would save yourself the hassle and just avoid.

If I could rate 0 stars I would. Absolutely horrible communication, misunderstandings on THEIR side about tenancy agreements, and frequent logic and spelling errors which make understanding your agreement impossible.

Karen and Alanna have been amazing and dealing with other crap Agents that were not doing there job properly always chasing other Agents and getting things done making phone calls and dealing with all solicitors very pro active and professional to the core. Been amazing. Thanks to these the move finally happened. Thanks again

Great experience with our sale. Harry was so professional and supportive.

Really poor service & communication. We had booked a viewing for a property with an agreed time and date only to find that the property had been removed 2 days before our viewing. We phoned on the day of our viewing to find it had been let agreed with no follow up communication from the agency. They would have let us to turn up to the viewing unaware that the property was no longer available!

Do not go with Belvoir especially if you're looking for student lettings. Their communication is poor, they are slow on acting upon repairs or concerns, staff are lazy. You also won't get any of your deposit back.

My experience with Belvoir has been appalling.

We rented with Belvoir, student housing, for a year. Their communication is awful, they ignored us for months about issues with the house and missing furniture. Our kitchen ceiling started leaking and it took them weeks to sort out, the entire kitchen wall was peeling and falling apart and was never fixed.

They owe us 10 days rent for our move-in date being pushed back due to a leak in the property at the start of our tenancy.

They are extremely unprofessional. NEVER go with this company EVER!!!

I am disgusted with the way they have treated us.

Unfortunately, my experience working with Belvoir Aberdeen as a local small business has been disappointing.

I was contacted and asked to carry out cleaning works at a property at very short notice. I rearranged my existing diary to accommodate the request and clearly confirmed my quotation and payment terms before accepting the work, including that payment was due within one working day.

I was asked to return to the property at short notice to carry out additional work outside of the original scope, which again involved reorganising existing commitments. I was happy to accommodate this and assist where I could.

The original invoice was due for payment on 10th August. It is now 18th August and, despite numerous emails and follow-ups, payment has still not been received.

I have now been advised that Belvoir have contacted the landlord asking if they can pay my invoice directly. This is particularly disappointing as the work was requested, arranged and approved through Belvoir, and there was no suggestion when the work was booked that my payment would be dependent on payment from a third party.

As a small business, cash flow and prompt payment are extremely important. When payment terms are clearly provided before work is accepted, I believe it is reasonable to expect those terms to be respected.

I was genuinely hoping this would develop into a positive and ongoing working relationship, and I made every effort to accommodate the office at short notice. Unfortunately, my experience in trying to obtain payment for work that has already been completed has been extremely disappointing. In particular, the lack of communication throughout this process has been very frustrating and is not what I would have expected from a professional working relationship.

Appalling, arbitrary, unfair treatment of a tenant. They withheld my deposit for literally no reason.

They will try to charge you to redecorate the entire property at the end of your tenancy and replace carpets that were already old and worn when you moved in. I am having to fight to get any of my deposit back.

Issues reported during the tenancy were never resolved - I waited in 3 times for maintenance and they never showed up.

Poor management, very much on the side of the tenant, pressured to assist with tenant removals and when asked to issue notice they totally ignored the instruction.

Lack of communication. U having to cal them all the time which is unprofessional . They use a company called let alliance and I think there aim is just to get money from you and reject . The sleaford team on my opinion was crap . Just all about taking money not intrested in anything out

Was meant to have a property viewing, had already booked an uber on my way to the location and got a call 10 minutes before saying someone had reserved it so the viewing was cancelled.

No respect for my time or money spent on travel. Unorganised.

Communication very poor-prospective renters are told the property at 64 Park Ave, Wrexham cannot be viewed in June this year. This property is still not ready to go on the Letting Market. This was dissappointing viewing and total waste of our time.

Agent Edi wasted my time and didnt even call to inform he has left the property

AVOID AT ALL COSTS! Staff are incompetent, unprofessional and their lack of communication is appalling. They don’t get back to you without you chasing them up multiple times, shying away from responsibilities in the event of issues that they supposed to help you with.