Belvoir&Co Omdömen 

Very disappointing experience. This is the first time I’ve ever had to raise a chargeback because a retailer failed to process a return.

I returned my order over two months ago and provided the tracking information which clearly shows the parcel was delivered, along with a delivery image. Despite this I still haven’t received my refund.

I tried resolving the issue directly with Belvoir first but I wasn’t getting anywhere so I had no choice but to raise a chargeback with my bank. To make matters worse, Belvoir has disputed the chargeback by claiming they never received the returned items, despite the delivery evidence.

Looking back, I wish I’d read the reviews beforehand, as I can see I’m not the only customer who has experienced problems with returns and refunds. I wouldn’t purchase from Belvoir again based on this experience.

This has been my worst experience returning an unsuitable item; it is the first time I have encountered a company ignoring the issue and effectively keeping the money—I am left without the product I paid £180 for 🤬
First of all, the delivery took a very long time; I had ordered two packages—meaning four pairs of glasses—before my vacation. When the items arrived, the packaging was excellent, but the quality of the glasses was a huge disappointment: when I put on any of the pairs and looked at the sun, they offered no protection at all, and I found myself squinting. Not to mention the fact that one pair arrived in the wrong color.
I asked for the product return policy. After returning from vacation, I sent the item back within seven days—well within the 14-day deadline—making sure it was complete and packed exactly as it had arrived. I waited two weeks for information on the refund process, but heard nothing; when I finally reached out after three weeks had passed, they claimed they hadn't received the package. I had already thrown away the receipt, as I had never encountered such difficulties with a return or proving my case before. I asked them how they proposed to resolve the matter, but received only silence—and a £180 loss. I am deeply upset by this and would advise no one to deal with this company, as it amounts to fraud.

Amazing customer service from Belvoir & Co. Unfortunately my glasses developed a fault after only a couple of weeks, but they responded quickly and arranged a replacement I'm still awaiting these replacements I'm hoping no issues with these will update this review when received

I have always had a great experience when shopping with Belvoir. It feels like Christmas day each time I receive a new pair of glasses. I only shop with the best snd that is Belvoir

Tuve un problema y el servicio de atención al cliente fue rápido y efectivo.
Ademas los productos son exactamente lo que se ve en su pagina. Cliente satisfecho.

I can honestly say this is one of the freshest brands I’ve worn, the current deal is so so worth it! 2 for the price of 1?!! I haven’t seen any other glasses brand do this especially with the high in demand glasses! What I like also you can try on the glasses before you even purchase to see how it would look and you can’t go wrong in choosing the spec you want! Top brand if you haven’t got yours get yours now!

I recently placed an order during their buy one, get one free promotion, but only one item arrived. I believe the issue happened during transportation rather than being the company's fault. I contacted their customer service, and I was genuinely impressed by how quickly they replied. They were friendly, understanding, and immediately arranged to send out the missing item.

It's refreshing to deal with a company that responds so promptly and genuinely cares about its customers. While things can occasionally go wrong in transit, their excellent communication and willingness to resolve the issue without any hassle really stood out. I wouldn't hesitate to order from them again and highly recommend them.

I'll give this less than one star if I could. The absolute unprofessionalism from the owner himself has now made me never want to buy another pair again. I complained about the UV protection in the mabel transition sunglasses and with another pair that I bought. He started ranting on about Christiano Ronaldo wearing them which credits the glasses. I tried to make him understand that one person doesnt change the veiws of many regardless if he is famous or not. He then sent me a message saying 'here's proof mr wannabe rapper' showing off Ronaldos posts about his terrible glasses. Im an aspiring and paid musician that produces, sound engineers and im also a pianist. I do not expect disrespect from someone who owns a company to treat me this way. I would stay well away from belvior because they use really cheap products. They used to be £29.99 a pair and now because he has let Ronaldos team gas him up, he's shot the prices up to £80 for the same cheaply produced pair. Also you will only post sections of the argument that favour what you are saying which takes everything out of context. Will you admit to sending me an unsolicited message starting with 'here's proof ronaldo wears them you wannabe rapper. How do you think you're a rapper with a name like Farrell 🤣🤣🤣' which is my Irish name. Lastly, im mixed race caribbean and not once called you a n word. Just like a lot of black people we use this word in expression and to establish neutral ground between each other. You clearly wouldn't understand. However, I have contacted the police in regards to this matter. You can forward everything to them. Lastly, you sent me a screenshot of myself followed by, and quote, just reminder we have all your details. You then proceeded to post my full government name you found out of your system, which is against the data protection act 2018, all over your business page and then continued to release further personal information on a public page about my children. I hope to god trustpilot allows us to post the conversation as it will truly show how you deal with situations within a business you own Deklan Vines.

Quick Delivery Great Service! Well Worth The Money Spent!

Very nice glasses/sunglasses however they are very flimsy and easy to break. Arms come loose quickly.

Fast delivery, quality is immaculate, from the glasses all the way to the cloth and holder, had all sorts of high end shades over time but these definitely come out top

Extremely underwhelming would not recommend at all. Was excited to purchase sunglasses in a different style like the colour and design. However as it first came it was flimsy I decided to ignore this. After a bit of water it kept falling of my face . Tried contacting them on instagram but it was the worst customer service I received careless and came off as rude. Fast forward to now then I simply tried to adjust them and it snapped , quality is terrible can’t believe I spent £75 on this.

Glasses came back sooner than expected, good quality glasses, my only qualm is that I thought the tint would be darker, had multiple comments and only had them a day 🤙

Excellent quality and great value! I ordered three pairs of glasses and I'm genuinely impressed. The quality exceeded my expectations, the frames feel sturdy and comfortable, and they look fantastic. For the price, you simply can't beat the value. Fast delivery and a smooth experience from start to finish. Highly recommended! ⭐⭐⭐⭐⭐

These glasses have amazing quality great designs. My first pair wasnt correct, they worked it out fast no hassle and fixed my problem without hesitation. I'll definitely order again you cant beat the price for the quality.

Easy shipping and came in a couple of days. All ready for my Prom and for the prices they are a steal. You're definitely getting your money's worth and I'm definitely going to buy from here again.

Amazing service. Amazing product will be getting another pair very soon for a wedding to match my suit glasses are insane thank you guys

Délai de livraison un peu long (~ deux semaines), frais de douane a régler lors de la livraison (24€) chose qui n’était pas mentionné clairement mentionné sur le site internet. Mais je suis satisfait de la qualité des deux paires que j’ai commandé, que ce soit les verres ou la monture franchement rien à dire. Le service après vente est aussi très réactif. Mise a part le délai de livraison et les frais de douane je recommande.

Brought the willow tea tint fast shipping perfect wear and quality fully recommended big up Belvior and co

Amazing pieces! High quality and totally beautiful design! The delivery was fast, everything went smoothly