Linda wonderfully explained the details of the Home Deal Smart Gas Offer and she answered all my questions. Very patient and very professional. Signing up was very straight forward and she organised... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The person who answered my call was polite and informative . She explained every detail clearly and was patient and friendly. The length of the call was adequate for understanding all of the detail o... Se mer
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Beware this electricity company, there sharks very expensive . Smart meter was installed , i knew it will result to high electricity cost , dont trust the smart meters, previous bill was 757.00 winter... Se mer
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I very much appreciate professionalism, product knowledge, organisation, respect and courtesy and received all of the above from Hayden and the lovely lady who very capably guided me through the re... Se mer
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Företagsinformation
Skrivet av företaget
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Kontaktuppgifter
Perth, Australien
- www.alintaenergy.com.au
We want you to spend less on energy.
4,2
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Alinta Energy
Hi,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your sign-up experience.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Past great service and again joining you
21 augusti 2026
Svar från Alinta Energy
Hi Angela,
We’re glad to have you back! Thanks for taking the time to leave us your review about your experience with us.
We look forward to assisting you with all your enquiries with us.
Sally
Nova explained the plan thoroughly,
Nova explained the plan thoroughly,
He is polite and patient, Lead the way of making things run smoothly.
21 augusti 2026
Svar från Alinta Energy
Hi Chai,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your experience with us and will pass this on to the agent you spoke with to let them know their hard work is paying off.
Sally
Thank you I hope my journey with you…
Thank you I hope my journey with you will be pleasant, & thank you for all your help. Regards Tony.
21 augusti 2026
Svar från Alinta Energy
Hi Tony,
Thank you for your wonderful review! We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries with us.
Sally
It is always a pleasure to deal with…
It is always a pleasure to deal with you.
Operator are very helpful, patient and take time to explain things clearly. Much appreciated.
Thank you very much.
18 augusti 2026
Svar från Alinta Energy
Hi Janis,
Thank you for taking the time to leave us your wonderful review. We pride ourselves on our customer service and we appreciate you letting us know that our hard work is paying off.
We look forward to assisting you with all your enquiries in the same helpful and patience manner.
Sally
Svar från Alinta Energy
Hi Min Lai,
Thank you for taking the time to leave us your feedback. We appreciate hearing from you about your sign-up experience.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Svar från Alinta Energy
Hi Helen,
Thank you for your great review. We appreciate you taking the time to let us know about your experience with us.
We look forward to assisting you with all your future enquiries.
Sally
Everything was made simple and quick…
Everything was made simple and quick to navigate
18 augusti 2026
Svar från Alinta Energy
Hi Jean,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Easy as to change things
Easy as to change things
Person I spoke to very understanding
19 augusti 2026
Svar från Alinta Energy
Hi James,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Terrible trouble trying to complete…
Terrible trouble trying to complete your forms. Says my pensioner No. is wrong (it's not), and also says I can't say card started in 2020. And it did. You do nothave a return email. I hate 'no reply' emails. Please tell me why I cannot complete my new customer info. Judith Krohn.
19 augusti 2026
Svar från Alinta Energy
Hi Judith,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
If you require further assistance please reach out.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks,
Jazzy
Very well explained and spoken so well…
Very well explained and spoken so well she made all it all easy to understand.
19 augusti 2026
Svar från Alinta Energy
Hi Jean,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Consultant Loretto was so very…helpful polite andprofessional
Consultant Loretto was so very professional and a pleasure to deal with - he sorted out whole account and was of wonderful assistance
19 augusti 2026
Svar från Alinta Energy
Hi Tanya,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Great service!!!!thanks Alinta
18 augusti 2026
Svar från Alinta Energy
Hi Rachael,
Thank you for taking the time to leave us your wonderful review. We appreciate hearing from you about your experience with us.
We look forward to assisting you with all your future enquiries.
Sally
Pleasant staff, but you need to be home for the connection
Call centre lady was very pleasant, helpful and efficient however at no stage did she advise that I needed to be home for the connection to be completed. Neither did any of the several emails advise this. I waited at the property for 6 hours for the connection to be made however then had to leave, with the belief that it would be completed in my absence. Shortly after leaving I received a message advising the connection could not be made as I was not there. During the original discussion I specifically asked when the connection might occur and I was advised it was impossible to advise any timeframe. I have been serious inconvenienced, and still have no electricity. I have now been given a 5 hour window for the connection tomorrow.
18 augusti 2026
Svar från Alinta Energy
Hi Craig,
Thank you for taking the time to leave us your feedback. We apologise for the inconvenience and will pass this information on to ensure we improve our customer experience.
In the meantime, the quickest way to reach us is via our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Don’t hesitate to reach out to us to follow up on your new reconnection request if needed.
Sally
Worse electricity company we have ever…
Worse electricity company we have ever dealt with , I contacted them 6 yrs ago of the passing of my mum & they disconnected power today at 8am Tuesday 18.8.2026 to her house and blocked other power companies to connect to digital metre
. People Don't ever use Alinta energy
18 augusti 2026
Omdöme utan inbjudan
Svar från Alinta Energy
Hi Simone, we’re very sorry to hear about the passing of your mum and understand how upsetting this situation must be.
To allow us to investigate the disconnection and your concerns about the meter connection, please contact our team via our Contact Us page or call us on 13 37 02.
We’ll review the account and circumstances as a priority.
Sally
Competitive pricing
18 augusti 2026
Svar från Alinta Energy
Hi Arun,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Six days into my dealing with Alinta…
Six days into my dealing with Alinta and I already wish I didn't change over. They dangle a flat rate online , but in reality they slip you into a peak (high cost) plus shoulder (low cost ) model. None of the details I saw when I signed up on line match the rates I am actually offered.
First call to a CS officer offers me rates similar to what I just left with Origin. Second call the CS officer tells me they need to apply to the installer of the smart meter to get me onto a single rate (some garbage about being on smart meter means I have to change my tariffs - hard to make sense of what they are actaully telling once you start becoming angry)
Bottom line don't swap over to Alinta without clear info about the rates.
18 augusti 2026
Omdöme utan inbjudan
Svar från Alinta Energy
Hi Matt,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your experience with us and we’re sorry to hear that it wasn’t the best.
When you first visit our website, the rates displayed were based on the postcode entered and were an estimate for your area.
Once the full supply address is provided during sign-up, we are able to identify the rates applicable to the property and update them accordingly. These are then displayed before the sign-up process is completed.
Certain tariffs aren’t available for some meters, however if a single rate tariff is available for your property, you can request a tariff change.
Sally
Svar från Alinta Energy
Hi Richard,
Thank you for your review. We appreciate you letting us know about your experience with us and we’re sorry to hear it wasn’t the best.
We pride ourselves on our customer service and will pass this information on to so that we can work towards improving the experience for our customers.
Sally
I’ve been with Alinta for years but…
I’ve been with Alinta for years but your computer doesn’t recognise my existing details
18 augusti 2026
Svar från Alinta Energy
Hi Ian,
Thank you for your review. We appreciate you taking the time to leave us your feedback and we’re sorry to hear you’re having difficulties reaching us.
We have passed this on to the relevant department to investigate why this issue is occurring. In the meantime, the easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Sally
poor operator english skills
poor operator english skills. Not knowledgable on how meters work.Maybe relocate call centres BACK to australia. also after going thru about 5 different verification steps before you even get to an operator and they have your details why do you have to give the same details again?? what a waste of consumer time
18 augusti 2026
Omdöme utan inbjudan
Svar från Alinta Energy
Hi Uwe,
Thank you for taking the time to leave us your feedback. We’re sorry to hear that your experience with us wasn’t the best and we appreciate you letting us know how we can improve our customer experience.
We will pass this on to the relevant department to ensure we are working towards the best possible experience for our customers.
Sally
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.