Linda wonderfully explained the details of the Home Deal Smart Gas Offer and she answered all my questions. Very patient and very professional. Signing up was very straight forward and she organised... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The person who answered my call was polite and informative . She explained every detail clearly and was patient and friendly. The length of the call was adequate for understanding all of the detail o... Se mer
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Beware this electricity company, there sharks very expensive . Smart meter was installed , i knew it will result to high electricity cost , dont trust the smart meters, previous bill was 757.00 winter... Se mer
Företaget har svarat
I very much appreciate professionalism, product knowledge, organisation, respect and courtesy and received all of the above from Hayden and the lovely lady who very capably guided me through the re... Se mer
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Företagsinformation
Skrivet av företaget
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Kontaktuppgifter
Perth, Australien
- www.alintaenergy.com.au
We want you to spend less on energy.
4,2
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to understand person on phone…
Easy to understand person on phone organising transfer
17 augusti 2026
Svar från Alinta Energy
Hi Pat,
We're so pleased to hear that our team member made organizing your transfer easy and clear. Your positive feedback is truly appreciated!
Thanks,
Elena
Over charged and made up disconnection usage
Was a customer for a few years, their customer service was TERRIBLE. I would not recommend them to my worst enemy. So I changed to another provider.
Alinta then proceeded to double charge me for my final reading, suddenly they are claiming that I magically used more power in 24 days than I normally use in 90 days.
Avoid Alinta
4 juli 2026
Omdöme utan inbjudan
Svar från Alinta Energy
Hi Ben,
We are truly sorry to hear about your negative experience and the frustration you've encountered with your final billing. We understand your concerns regarding the charges and the perceived increase in usage. We want to assure you that we take your feedback seriously, and we are committed to investigating this matter thoroughly to understand what occurred.
Thanks,
Elena
Svar från Alinta Energy
Hi Linda,
Thanks for taking the time to leave a review.
We appreciate your feedback.
We're glad to hear that joining was a smooth and easy process for you.
Lilly
Reg was very patient and helpful as we…
Reg was very patient and helpful as we sorted through my accounts.
She helped arrange the transfer of 2 tango accounts to alinta that had failed to transfer after we attempted to arrange them online
👍
15 augusti 2026
Svar från Alinta Energy
Hi Rosalyn,
We're so happy to hear that our team was able to provide such patient and helpful assistance with your account transfers. We understand how important it is to have a smooth experience, and we appreciate you sharing your positive feedback with us.
Lilly
Svar från Alinta Energy
Hi Sandra,
We're so glad to hear you experienced quick, clear, and precise service. We truly appreciate your kind words!
Lilly
Easy Electricity Change
I was so glad that I did not have someone ringing me regarding my enquiry. Great to do it all online.
14 augusti 2026
Svar från Alinta Energy
Hi Andrea,
We're so glad our online process made your experience easy and convenient. We appreciate your positive feedback!
Lilly
Svar från Alinta Energy
Hi Leanne,
We're happy to hear that your experience with us was quick and easy! We appreciate your positive feedback.
Lilly
Oliver was easy to understand
Oliver was easy to understand, he has very good customer experience
13 augusti 2026
Svar från Alinta Energy
Hi Robert,
We're so happy to hear that Oliver provided you with such a positive and clear customer experience! Thank you for sharing your feedback.
Lilly
Hopefully it’s a cheaper deal as we are only Pensioners
13 augusti 2026
Svar från Alinta Energy
Hi Lena,
Thank you for your review. We appreciate you taking the time to reach out to us.
We look forward to assisting you with all your future enquiries and will always let you know if a cheaper plan is available via your bill.
Sally
Very helpfull
13 augusti 2026
Svar från Alinta Energy
Hi Frank,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Good luck trying to get hold of anyone…
Good luck trying to get hold of anyone to help you.
My smart meter stopped reporting my usage. Do you think alinta would help…
Alinta, pushed to Energex, pushed to Plus-ES, pushed back to alinta.
Alinta are the ones who need to raise the issue with the meter installer but they won’t help.
Happy to take my money though 🤨
13 augusti 2026
Omdöme utan inbjudan
Svar från Alinta Energy
Hi Plumbs,
We’re sorry to hear about the difficulty you’ve had getting this resolved. We understand how frustrating it is to be referred between different organisations without a clear outcome, particularly when your smart meter is not reporting usage.
Please contact our customer service team on 13 37 02 or via web messaging at Contact us, so we can review the issue and work with the relevant metering provider where required.
Kind regards,
Sally
Poor Customer Experience
Spoke to 4 people on Monday and was told I would be emailed a contract in approx 3 hours. Now Thursday and still waiting. They make it very hard to stay with them when you need to do something outside paying a bill. No follow-up if there was an issue just left hanging. Very disappointing as we have been business customers for many years. Thank you for your response Sally, doesn't really help as now Friday and still they have not done what they said they would do and I have already spent over an hour on the phone with them why should I have to spend another hour identifying myself on your services so they can do what they said they would do? Still a one star as nothing lower.
10 augusti 2026
Svar från Alinta Energy
Hi Helen,
Thank you for taking the time to leave us your feedback. We appreciate hearing about your experience with us and we’re sorry to hear it wasn’t the best.
We will pass this on to the relevant department so that we can work towards improving our customer service experience.
In the meantime, the fastest way to follow up with us is via our web messaging service which you can access via the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Sally
Great professional help.
13 augusti 2026
Svar från Alinta Energy
Hi Bruce,
Thanks for the great review. We appreciate you taking the time to let us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Svar från Alinta Energy
Hi Youli,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your experience with us.
We look forward to assisting you with all your future enquiries in the same fast and simple manner.
Sally
Straightforward, no hassles
First of all, I could understand him very important. All information was pretty clear thank you.
11 augusti 2026
Svar från Alinta Energy
Hi Javier,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Svar från Alinta Energy
Hi Slavica,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
No help, won’t accept any responsibility.
The company generated the wrong surname on one of three accounts we had with them then insisted we had to pay a fee to have the problem rectified! Also refused to discuss a disputed bill with me as my name was not on that one account, even though they had spoken to my husband previously and he gave them his permission for me to act on his behalf! Avoid this provider at all costs!
25 maj 2026
Omdöme utan inbjudan
Svar från Alinta Energy
Hi Sandra,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
Great Customer Service Operator
I dealt with a wonderful representative, she was easy to understand, clear in her explanations of the plan.
She answered my questions, I felt very comfortable with the plan she reccomended.
10 augusti 2026
Svar från Alinta Energy
Hi Alison,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Easy to access and reasonble price.
10 augusti 2026
Svar från Alinta Energy
Hi Frederick,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
The people that sell for you lied about…
The people that sell for you lied about ti being cheaper than agl. You are actually dearer. We just cancelled it instantly we found out. Please don't ever contact us again.
8 augusti 2026
Svar från Alinta Energy
Hi Gary,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Sorry to hear about your experience.
Thanks,
Jazzy
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.