Alinta Energy Omdömen 

I got an Email Bill from Alinta Energy saying I can get a cheaper plan. Then there was a link to click on. Clearly you have all of my account details. Then there was a convoluted process to get there as if I was an unknown person. I had to put in all my details again through a complex process. Very frustrating. I gave up. When you send me an email bill and you give me a link to another plan, it should take me there with just one click.

Consider hiring other web site designers. The present website is not user friendly, or is this the intention, to discourage people to get cheaper plans?

The operator is very well informed about products

I was given great help in understanding the offers available. They talked through everything with me and I feel that joining Alinta Energy is the right thing to do for us.

Very smooth discussion, helpful support. Clear explanation in easy steps.

I've had a pretty poor experience with Alinta since switching. Within six months after switching to Alinta, they reduced the solar feed-in tariff from 5c/kWh to 3c/kWh. They then try to offer you a different plan with 8c/kWh feed-in, but jack up the daily connection charge so that it is exactly the extra amount that you will get from the boosted feed-in tariff. Typical corporate behaviour.

Friendly help and honest advice giving me the best plan as I am struggling to pay my current electricity plan

Friendly staff, great value.

Daryl was so incredibly helpful. Making the process simple and seamless. Best customer Service experience that I have had with a utilities customer service in a very long time. 10 gold stars and an elephant stamp for Daryl!!!

It took 38 mins on the phone to change the name on our electricity account due to the death of my parent.
A very lengthy process which included providing many personal details although no proof of death was required. As the person on the phone was possibly in a call centre in the Phillipines this made my 85 yr old mother very nervous especially when he advised that Alinta Energy may/will pay him a commission (we had called Alinta & assumed that we were talking to 'Alinta' staff).
Lots of confusing information provided when we asked if we would lose our existing solar rebate level of 46 cents per kw, firstly the gentleman said didn't think so, then information he was reading to us suggested that we would lose the existing rate, then he told us that the existing plan HomeDeal Select no longer exists and it's replacement rate is 46 cents per kw - we are still not convinced. The recording played also stated that we would only receive the current rate at the time of starting this plan. Now very concerned.

Quick, easy, no hassle. Most helpful guy

Hi Alinta Energy, thankyou for another excellent experience, in transferring to your electricity account. Good competitive rates and and great person walking me through the process. Again thankyou for the smooth stress free process. Very Happy Customer.

Nothing but issues from the day we signed up. DO NOT RECOMMEND ALINTA.
If you are already a customer then take the time to look more closely at all your bills from Alinta.
1) connected our bill to the wrong MIRN address so that the first bill we paid was for another customer.
2) Alinta was supposed to credit that payment to the first correct bill - never happened and now they say can't find anything because the wrong account they set up was now closed
3) Very high first electricity bill - paid it and now they say they made a mistake, so issuing a partial credit - cannot get transparent information on what mistake they made, or why
4) tried multiple times to pay gas bill online and over the phone and kept getting an error message so had to spend ages with Ainta trying to find what was wrong - not resolved
5) called bank and spent another 30 mins to work out what was wrong - finally found out that Alinta had kept a token on my credit card without my knowledge (which is normally for direct debit, which I never set up with Alinta) and that this had somehow interfered with me being able to pay either online or over the phone. So my bank removed the token at their end and then finally the payment was able to be processed.
6) Alinta denies that they kept a token on my credit card and yet it was confirmed by my bank that they did.
7) Long conversation with Tom on the Resolve Team finally led to a credit being added to the next gas bill for the amount they originally charged me, for another customer's bill - attitude was steely, caustic and really lacking in basic good customer service skills that even an entry level staff member should have, let alone a member of the Resolve Team. Tom was not interested in any feedback from me as the customer about resolving the problems so that the next customer didn't have to go through what I was dealing with - nor was he interested in finding out why these issues had occurred in the first place. He kept over talking me and never would acknowledge any genuine and polite feedback I was offering about his attitude - he just kept deflecting. Alinta is overall a really unpleasant experience - AVOID if you don't want to waste hours of your time resolving THEIR errors to make sure you're not being ripped off by wrong amounts on bills - or an entirely wrong bill altogether! ALINTA is a Singapore owned company and clearly couldn't care less about their Australian customers. I am leaving them - totally fed-up with a poorly run company.

They were very helpful and polite and easy to deal with thank you

Ive been with Alinta now for the past 10 years. They have always been consistent and helpful when ever Ive needed to speak with them. Amy was amazing

Changing providers seems seamless enough.
Wait and see now.

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I decided not to go ahead with this plan I’ve asked over and over not to join

Explained everything well , didn’t keep me too long on phone.

Hope gas are cheaper

Good service