Linda wonderfully explained the details of the Home Deal Smart Gas Offer and she answered all my questions. Very patient and very professional. Signing up was very straight forward and she organised... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The person who answered my call was polite and informative . She explained every detail clearly and was patient and friendly. The length of the call was adequate for understanding all of the detail o... Se mer
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Beware this electricity company, there sharks very expensive . Smart meter was installed , i knew it will result to high electricity cost , dont trust the smart meters, previous bill was 757.00 winter... Se mer
Företaget har svarat
I very much appreciate professionalism, product knowledge, organisation, respect and courtesy and received all of the above from Hayden and the lovely lady who very capably guided me through the re... Se mer
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Företagsinformation
Skrivet av företaget
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Kontaktuppgifter
Perth, Australien
- www.alintaenergy.com.au
We want you to spend less on energy.
4,2
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Alinta Energy
Hi Warren. thanks for your kind review.
We're so happy to hear about your excellent experience joining us and look forward to any future communications.
- Peter
Allergic to Business
It has been two months since I switched to Alinta and yet NOTHING HAPPENED. Condisering moving on if you don't need customers!
12 juli 2026
Svar från Alinta Energy
Hi Never,
Thank you for your feedback. We appreciate you taking the time to let us know about your experience with us and we’re sorry to hear that it hasn’t been the best.
So that we can follow up on your account please reach out to us via our online messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Sally
Alinta charges exorbitant amount of fees…
Alinta charges exorbitant amount of fees.
Im change account ownership as im no longer will no longer live at at the property. To transfer account ownership to my own family member.
Alinta charges $65 to take me out and then charges another $65 to put my dads name on on the same account.
Alinta is double dipping their customers slug you when leave and slug when you enter in. I don't see they justify charging twice for the same disconnction and connection on the same property.
This is money trap grab for the greedy.
This property has a smart meter there is no need to come out and read the numbers, This can be done with 2 a site visit. What's the point of a *smart meter*
12 september 2026
Svar från Alinta Energy
Hi Ramsen,
Thank you for taking the time to leave us your feedback. We appreciate you letting us know how we can improve our customer service.
We understand that this is a frustrating experience for you and we’re sorry for the inconvenience.
The fees advised by our agent are not charged by Alinta Energy, instead these are meter reading fees charged by your distributor for taking a final read to close an account and then taking a start read to open a new account.
Alinta Energy does not add its own fee to close or open an account.
Sally
Customer service
The customer service officer was knowledgeable, answered to all my questions with confidence, cleared any ambiguity and confusions. At the same time he handled the whole session professionally.
10 september 2026
Svar från Alinta Energy
Hi Muhammad,
Thank you for taking the time to leave us such a great review. We appreciate you letting us know about your experience with us and will pass this on to the agent you spoke with.
We look forward to assisting you with all your future enquiries with us in the same clear and professional manner.
Sally
Very Patient sales people.
Very Patient sales people.
Clear explanation, apart from the poor mobile connection and the Indian/Australian language made the need for repeating the information.
Hope all goes well for the company.
4 september 2026
Svar från Alinta Energy
Hi Avril,
Thank you for your wonderful review. We appreciate you taking the time to let us know about your experience with us. To ensure we are always working towards improving our customer service experience we have passed on your feedback about the call quality.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Svar från Alinta Energy
Hi Alisha,
Thank you for taking the time to leave us your review. We appreciate hearing from you about your experience with us.
We look forward to assisting you with all your future enquiries in the same simple and clear manner.
Sally
The transfer is smooth.
The transfer is smooth.
Based on Vic comparison rate, Alinta looks to be reasonable for Gas and Electricity supply.
I prefer to move to Alinta and experience how they deal with their customer and resolve issues if any when I encouter.
10 september 2026
Svar från Alinta Energy
Hi Kalyanaraman,
We're so glad to hear that your transfer was smooth and that our rates appear reasonable. We appreciate you choosing us and look forward to providing excellent service and support should any issues arise. Thank you for your positive feedback!
Lilly
Svar från Alinta Energy
Hi Fortunato,
We're so glad to hear that the change was easy for you! We appreciate your positive feedback.
Lilly
slow transfer and poor communication
taking 2 months to transfer from existing supplier. also no emails or contact after agreeing to keep updating me
10 september 2026
Svar från Alinta Energy
Hi Mohan,
We sincerely apologize for the extended transfer timeline and the lack of communication you experienced. We understand your frustration and are reviewing our processes to ensure better updates for our customers.
Lilly
Awesome job thankyou
10 september 2026
Svar från Alinta Energy
Hi Glenn,
Thank you for your wonderful review!
Lilly
Svar från Alinta Energy
Hi Jonathan,
We're so glad you found our service quick and easy to use. We appreciate your positive feedback!
Lilly
Rachel did an excellent job helping me…
Rachel did an excellent job helping me set up my new account with Alinta, this is my 2nd time around with Alinta so hope all goes well, may thanks
9 september 2026
Svar från Alinta Energy
Hi Patricia,
We're so happy to hear Rachel provided excellent service in setting up your account! We appreciate you choosing us again and hope your experience continues to be positive. Thank you for your kind words.
Lilly
Great warm service
9 september 2026
Svar från Alinta Energy
Hi Victoria,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with our team.
Lilly
Svar från Alinta Energy
Hi Jen,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with our team. We appreciate you taking the time to share your feedback.
Lilly
Joining Alinta Energy again…
I received your company paperwork’s sent to my letterbox as I requested. I have no computer or printer and my internet experience is not so good, so getting your correspondence sent to my home address is the best option for me. Thank you.
Your customer service is appreciated. Janina
4 september 2026
Svar från Alinta Energy
Hi Janina,
Thanks for your review!
We always aim to provide convenient service for all our customers, and we appreciate you letting us know that this method worked well for you.
If you still require assistance with this, we'd kindly encourage you to reach out to us by visiting https://www.alintaenergy.com.au/help-and-support/contact-us and selecting the blue chat icon in the bottom right-hand side of the page.
This will initiate a conversation with our dedicated Online Messaging team, who will be sure to discuss this further with you.
- Peter
They we're kind and fast and fixed my…
They we're kind and fast and fixed my problem up no problems
3 september 2026
Svar från Alinta Energy
Hi Jemma,
Thank you for taking the time to share your positive experience with us.
We are so glad to hear that we were able to resolve your problem quickly and efficiently.
Your feedback is greatly appreciated.
- Peter
Alinta Energy are a pack of amateurs
Alinta Energy are a pack of amateurs. I don't know how many times I've set up an automatic bill payment and still it doesn't come out until after I get threatened with legal action.
can you not get this right first up why does this continue to be an issue when it is set up properly.
fix it (AGAIN). This is not just a one off it has been every bill that I've had with this pack of amateurs.
recommend them NOT.
8 september 2026
Omdöme utan inbjudan
Svar från Alinta Energy
Hi Onderay,
We are disappointed to hear about the ongoing difficulties you've experienced with your automatic bill payments.
Your frustration is justified, and we're committed to ensuring our payment systems function smoothly for all our customers.
We take your feedback very seriously and wish to discuss this further with you.
We'd kindly encourage you to reach out to us by visiting https://www.alintaenergy.com.au/help-and-support/contact-us and selecting the blue chat icon in the bottom right-hand side of the page.
This will initiate a conversation with our dedicated Online Messaging team, who will be sure to discuss this further with you.
- Peter
Svar från Alinta Energy
Hi Kenneth, thanks for your kind review!
We're glad to hear that you've had a positive experience with us and we're looking forward to any future interactions we may have with you!
- Peter
The staff were very polite and helpful. And client happy to context with company..
The experience was very rewarding . I hope I was a good client for the company. And fullfill information with thankful and puntial listing.
8 september 2026
Svar från Alinta Energy
Hi Donna,
We are so happy to hear you had a rewarding experience! We truly appreciate your kind words and positive feedback.
- Peter
Amazing company
Came from a different gas provider & the set up process Alinta offered was amazing & the website was super easy to navigate! 10/10 stars if I could.
8 september 2026
Svar från Alinta Energy
Hi Brittany,
We are so glad to hear that your setup process was amazing and that our website was easy to navigate. Thank you for your wonderful feedback!
Thanks,
Elena
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.