Linda wonderfully explained the details of the Home Deal Smart Gas Offer and she answered all my questions. Very patient and very professional. Signing up was very straight forward and she organised... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The person who answered my call was polite and informative . She explained every detail clearly and was patient and friendly. The length of the call was adequate for understanding all of the detail o... Se mer
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Beware this electricity company, there sharks very expensive . Smart meter was installed , i knew it will result to high electricity cost , dont trust the smart meters, previous bill was 757.00 winter... Se mer
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I very much appreciate professionalism, product knowledge, organisation, respect and courtesy and received all of the above from Hayden and the lovely lady who very capably guided me through the re... Se mer
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Företagsinformation
Skrivet av företaget
Switch to Alinta Energy. No Lock in Contracts. No Exit Fees. Easy online sign up. Switch today. We cover Western Australia, Victoria, South Australia, New South Wales and Queensland. Making energy more affordable.
Kontaktuppgifter
Perth, Australien
- www.alintaenergy.com.au
We want you to spend less on energy.
4,2
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Terrible & confused customer service
Terrible, they had wrongly connected the wrong address. chase for 3 days and they didn't change details and started charging me, i had to call again to stop the install to unknown location. they refused to cancel despite not being able to find my real address on their system. and now they constantly harass me calling non-stop. Bad customer service
24 augusti 2026
Omdöme utan inbjudan
Svar från Alinta Energy
Hi Royce,
Thanks for taking the time to leave a review. We appreciate your feedback.
Sorry to hear about your experience.
Please reach out if you require assistance.
To maintain your privacy, we aren't able to discuss any account details through social media.
The easiest way to get help quickly is through our web messaging service, which can be found on the 'Contact Us' page of our website through the below link.
https://www.alintaenergy.com.au/help-and-support/contact-us
Once you're there, simply click the blue 'Chat with us' icon.
Our agents are available via web messaging Monday to Friday, 9:00 AM – 5:00 PM AEST.
Alternatively, please call our friendly customer service team on 13 37 02.
Please note: Web messaging is currently unavailable to customers in Western Australia.
For Western Australian customers, please ensure you select WA' as the state on the same page as above, then either complete the enquiry form provided or call our friendly customer service team on 13 13 58.
Thanks, Jazzy
You have given me power that goes on…
You have given me power that goes on and on and on 👍
24 september 2026
Svar från Alinta Energy
Hi Murphy,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Svar från Alinta Energy
Hi David,
Thanks for taking the time to leave a review.
We appreciate your feedback.
Glad to hear about your positive experience.
Thanks,
Jazzy
Pete was amazing
The customer service person was a maxing easy to understand. He explained everything very clearly i think his name was Pete.
23 september 2026
Svar från Alinta Energy
Hi Dinora,
Thank you for your wonderful review! We appreciate you taking the time to let us know about your experience with Pete and we will be sure to pass this on to him.
We look forward to assisting you with all your future enquiries in the same easy to understand manner.
Sally
Svar från Alinta Energy
Hi Peter,
Thank you for taking the time to leave us your review. We appreciate you letting us know about your experience with us.
If you’re interested, don’t forget to activate your MyAccount log in for online access to your bills and usage.
Sally
Svar från Alinta Energy
Hi Harry,
Thank you for your review. We appreciate you taking the time to leave us your feedback about our sign-up process.
So that we can improve this moving forward, we have passed this on to the relevant department.
Sally
Many positives, a few negatives.
The agent (Daryl) with whom I eventually discussed Alinta prices was very patient and informative. I was grateful for his clarifications and explanations.
I had been told by an earlier agent that the phone contact would happen on the previous Friday, and when no one called, that was disappointing. Keep your commitments on time, and you’ll get more customers. That’s an executive issue, not an agent issue; employ more agents like Daryl and Sue, and tell the Board to improve their support to interface workers, whether they’re in Singapore or Australia.
22 september 2026
Svar från Alinta Energy
Hi Lachlan,
Thank you for taking the time to leave us such great feedback. We appreciate you letting us know about your experience with us.
We have passed this on to the relevant department to ensure we are working towards a better customer service experience.
Sally
Incredibly knowledgeable and efficient…
Incredibly knowledgeable and efficient staff. I couldn’t be more grateful of the service provided today. Really helpful and quick.
21 september 2026
Svar från Alinta Energy
Hi Channell,
We truly appreciate you taking the time to share your positive experience.
We are pleased our staff provided such knowledgeable, efficient, and helpful service for you!
- Peter
Svar från Alinta Energy
Hi Shahin,
We're glad to hear about your positive experience with our online joining process.
We appreciate your feedback!
- Peter
Absolutely terrible
Absolutely terrible. The problem is not resolved and today I received another bill for the account in the name of the Estate of Angela Whitford that had previously been paid. This was explained at the time. It might help if you actually got operators that know what the hell they are talking about.
21 september 2026
Svar från Alinta Energy
Hi Rex,
We are truly sorry to hear about the ongoing billing issue regarding the suggested account.
We aim to ensure that any billing discrepancies can be investigated further and resolved.
If you have the time, we'd encourage you to chat with our Online Messaging team by visiting https://www.alintaenergy.com.au/help-and-support/contact-us and selecting the blue chat icon in the bottom right-hand side of the page.
We hope to have this remediated for you as soon as possible.
- Peter
So far so good.
So far so good. The people I have spoken to have been polite and informative. The only thing I object to is yet another password.
What happened to face Recognition?
17 september 2026
Svar från Alinta Energy
Hi Petronella,
We're happy to hear our team was polite and informative.
We understand that managing multiple passwords can be inconvenient, and we appreciate your feedback regarding face recognition.
We are always looking for ways to improve our user experience and will ensure that this suggestion is taken onboard.
- Peter
I was very happy with the consultant…
I was very happy with the consultant who I spoke with he helped with all of my enquires and he was very professional and helpful.
18 september 2026
Svar från Alinta Energy
Hi Marc,
We appreciate you taking the time to share your positive experience.
We are so pleased our consultant provided such professional and helpful service!
- Peter
Very easy experience
She was very understanding with a person who is not very technical.
18 september 2026
Svar från Alinta Energy
Hi John,
We are so glad to hear that our team member was understanding and helpful.
Thank you for sharing your positive experience with us!
- Peter
I went to move my gas account in June
I went to move my gas account in June. Got a confirmation at the time, and still have not had the gas moved over three months later!
They clearly don’t want customers. They’re clearly disorganized.
17 september 2026
Svar från Alinta Energy
Hi there, thank you for bringing this to our attention.
Gas transfers occur after the meter's next scheduled read date to ensure an accurate commencement reading, and it also prevents customers from needing to pay for a special read charge.
If you have the time, you're welcome to discuss your specific account enquiry with our Online Messaging team by visiting https://www.alintaenergy.com.au/help-and-support/contact-us and selecting the blue chat icon in the bottom right-hand side of the page.
We're sorry to hear about the inconvenience that this may have caused, and we wish you all the best for future endeavours.
- Peter
Svar från Alinta Energy
Hi Joan,
We're happy to hear that our electricity rates met your expectations and that the switching process was quick and easy for you.
We appreciate your positive feedback!
- Peter
Quick and efficient
16 september 2026
Svar från Alinta Energy
Hi Bonnie,
We are glad to hear about your positive experience.
Looking forward to having you around!
- Peter
The person I talked to was very helpful, friendly and knew the product.
I opened a new account by telephone. Quick time in answering and easy steps to get to the required person.
16 september 2026
Svar från Alinta Energy
Hi there,
We're happy to hear that opening your new account by telephone was a quick and easy process.
We appreciate you sharing your positive experience with us!
- Peter
Svar från Alinta Energy
Hi Christopher, thank you for your kind review!
We're so glad to hear about your positive experience with our efficient team member.
Wishing you all the best,
- Peter
Our call was almost immediately and the…
Our call was almost immediately and the guy who helped us was great very helpful
15 september 2026
Svar från Alinta Energy
Hi Yianni,
We are thrilled to hear that your call was handled quickly and that the person who assisted you was very helpful.
Thank you for sharing your positive feedback!
- Peter
Fast and friendly service.
My caller was very friendly and extremely helpful.
My issue was dealt with immediately and I was very impressed.
15 september 2026
Svar från Alinta Energy
Hi Danni,
We are so pleased to hear that your caller was friendly and helpful, and that your issue was resolved immediately.
Thank you for sharing your positive experience!
- Peter
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.