AIB Insurance Omdömen 

I do not rate this company at all. Some reasons behind this as follows:-

- office personnel cannot seem to identify my accounts when I had them in-force - during one recent call with their office manager I was repeatedly asked me if I was sure I had a policy with them when I did

- when setting up a policy for my Audi sent documents that had both my surname and telephone contact number incorrectly transferred to the policy documents I was sent. This is important as an insurer could walk away from your poilicy if key information is incorrectly recorded YET it is your duty to make sure its correct even if its the insurers mistake

- have had repeated challenges getting through to make contact with them and had repetitive `line busy` when trying

- charge a 20% exit fee - be aware if you break your policy charges are very high. As a comparison the release fee with some insurers is £50-60 but with AIB 20% on a high value policy is clearly going to be a great deal more if your circumstances change

- when I needed to renew when my circumstances changed this business tried to significantly ramp the costs of a new policy under my current circumstances - I went away and got alternative quotes from other companies and was able to buy a multicar policy that AIB never offered me at a significantly better price. I got the feeling this company was leveraging my change in circumstances believing the high exit fee would retain my business with them and, as such manipulative. Other insurers that I have used do not have as high exit fee as this business uses

- when I cancelled didn`t even write to me to say the policy was closed. I believe this is normal practise with insurers. Had to ring in again to secure this.

- since Academy was bought, if you were an existing customer of theirs, the insurance for vans and commercial vehicles, where I had one of both, are now handled by different segments of their business. This has certainly made handling my insurance difficult and staff during my calls have appeared to have difficulty locating my policies.

- Never in my lifetime have I dealt with such an incompetent insurer. My feeling is their are much better brokers in the market that are more cost effective. I have now found a much more cost effective insurance policy for the same vehicle

Ryan went above and beyond to make sure I had the correct insurance, at a great price, for an unusual JDM import. Highly recommend giving them a call!

AIB were very attentive to my needs and the new quotation was reduced from the previous year and very competitive

I just renewed my classic policy again through AIB. They go above and beyond to followup and explain everything to you. This year I was helped by Aisling Colgan who was proactive as my renewal was approaching and ensuring everything remains exactly as I needed.
This kind of service along with competitive pricing makes it a true pleasure to be a customer for another year. Thanks.

Very professional service with very competitive quotes.

I have renewed my classic vehicle insurance every year with this company because of their professional approach, comprehensive insurance package and fair pricing.
When I needed to call on them for the included uk @ Euro recovery, they went beyond in help and communication.

I usually repair my vehicle but in this case it wasn't possible.
The recovery team they employed were of the same quality and I'm seriously impressed.
Thank you very much AIB.

I received a very professional service from Ryan Upton. From my initial enquiry to taking out the motorhome policy, Ryan was extremely honest and helpful with a sense of humour as well. Top marks and a massive difference to the Caravan and Motorhome Club who were incompetent in being unable to give my renewal details to me until 19 days before date. Many other brokers seem disinterested in listening or even responding like Adrienne Flux. A massive thanks to A.I.B

Lisa is an absolute gem to deal with. Super efficient, patient and always finds the very best deal for your business and. I wouldn't want to deal with anyone else. Thank you Lisa!

Professional, efficient, patient, understanding and easy to work with. Lisa Asher at AIB Insurance is my go to on all things business insurance!

Connor was very helpful, informative and friendly. He explained all the various questions and led us carefully thru them.

Amy couldn’t do enough to help me find insurance for my old property.
Couldn’t fault her communication and effort for finding one for me.
Would highly recommend.

Ryan helped me sort insurance on my import JDM car, much cheaper than last year and there was loads of little niggles due to my M24 postcode and my NCD from last year, I always dread insurance now but Ryan helped make it so much easier. Cheers!!

I was ringing around to get quotes for our Motorhome A young man named Ryan Upton who dealt with my queries He was absolutely exceptional ,explained every details of a policy for us and our old Motorhome got an excellent quote so so helpful thank you so much appreciated m Teague.

Lisa gets us the best policies and keeps us up to date.

I'd been dreading dealing with the insurance for my dad's classic car, but seems I struck very lucky and Matthew picked up the phone when I eventually called. I won't bore you with the entire conversation, but suffice to say, his expertise and professionalism, not to mention his calm presence on the other end of the line, made it the most effortless and easily understandable motor insurance quote I've ever discussed; by some margin. And when I got out of bed this morning, that is not praise I expected to be lavishing on anyone. Various factors involved in the quote should've made it more complicated, but that wasn't the case. He put my mind at rest, explained everything and found me a great quote .....I hope this company appreciate the employee they have in Matthew? Please let him still be working there when I call up next year!

The renewal processes was brilliantly conducted, answering all questions with a charming efficiency, by Ella, the insurance agent. During a second important phone call, Ella came to the rescue, with an email glitch, providing a copy of the Insurance Certificate, urgently required for an imminent European trip and despatching a postal copy without question.
Excellent service, thank you.

Your employee Ryan was friendly and helpful in all our conversations regarding my classic car insurance quote. Came back with a quote in a short space of time which I accepted. Over the years I have always enjoyed any communication with your staff.

Friendly, helpful and polite

Camper in conversation insurance 10K miles

Steve took the time to explain the quotations and the insurers specific requirements. The quote I chose came through cheaper than the renewal from another provider even with 3K additional miles.

Steve was my point of contact and he was superb. Nothing was to much trouble. He explained everything clearly so I fully understood. The best bit was he got me a great price on our motorhome insurance. Yes over the past few years year on year it's gone up hugely despite having no accidents but steve got me a price well below what others were quoting. Really happy with my service