Western Digital Omdömen 665

Realicé un pedido en la tienda de España de WD, tres días después el pedido no ha sido enviado. Contactar con atención al cliente es toda una odisea, no tienen a nadie que atienda en Español para Europa, tienes que esperar a las 13:00 (CEST) que empiezan a trabajar el servicio técnico de Latino America para hablar con alguien en Español. No tienen soluciones ni respuestas, ni pueden cancelar el pedido aunque no haya sido enviado. Así que toca rezar y esperar. No se ha cumplido lo que se indicaba al realizar el pedido de que se entregaría entre 3 y 5 días laborables. No me quiero imaginar como deber ser en caso de tener un problema con un producto si ya de entrada, hay problemas para comprar.

Eine 1TB SSD Festplatte ist nach ca. einem Jahr defekt. Garantieaustausch natürlich möglich, kein Problem, Versandkosten ins Ausland sollen selber übernommen werden. Wieder ein Grund, nicht weiter auf WD zu setzen!

ordered a drive which was never delivered, after a dozen extremely unhelpful email and phone exchanges, no action from WD was taken although they were able to immediately locate and confirm the item was held by a ups access point. 3 weeks later no resolution, no re-delivery, no feedback on my request to receive a refund. In the end I had to take legal action via my credit card provider.

Big company, very bureaucratic and customerunfriendly. Cannot change billingadres after they made a mistake by not asking me and getting the wrong adres from Paypal. To correct this I would have to cancel the order, send back the goods, wait for my money and pay for an new order. That is not a good sollution.
Product send quickly though, so not all bad. Then again send with UPS, which caused some more trouble with the delivery. So one star is actually to much credit. I will not order anything else with WD.

I have a 16tb MyBook Duo. It happily worked on this computer under Windows 10. Now, I've upgraded to Windows 11 (same PC) and does not fully function, in particular, when you restart Windows 11. It loses connection. The only way it works is to unplug the power from the MyBook and restart it, then Win11 recognises it. It is a driver issue. Customer service was poor stating the issue was hardware or Win11. No accountability. They do not have drivers to update this unit nor a firmware update. The best solution they said was to replace it under warranty, which it still is, but this means sending my unit back (which partially works) along with all my valuable data. Crazy service and damn lazy approach to aftersales care. I have a Toshiba 8tb drive. No issues with this on upgrading Win11. I won't be buying WD in future.

Bought a 2TB Extreme Portable SSD in September 2023. It failed in August 2024 (it has a 5 year warranty). To make a warranty claim you have to enter the details into their website. Claim failed because the website did not recognise the serial number (which I checked very closely). They do not respond to queries posted on their "Support" page of the website, and there are no European 'phone numbers to contact them directly.
I wish I had reviewed these reviews before I ordered the drive.
They should change their name to Western Disgustal.

Hatte eine neue MyBook Duo gekauft, bei der von Anfang an der Lüfter recht laut wird von Zeit zu Zeit (59 dB) und das direkt neben mir auf dem Schreibtisch. Der Support erkannte den Fehler auch an und ich bekomme eine neu, ich solle sie bitte zurück schicken.
Ich habe 24TB wovon 7TB bereits mit Kundendaten voll sind (der Fehler tritt nicht immer auf, daher wurde die Festplatte natürlich auch genutzt), die ich nicht zwischenspeichern kann. Also bat ich um Zusendung der Neuen und dann schicke ich die defekte zurück. Ja, das würde dann 25 € kosten, für die Serviceleistung.
Bitte was? Nochmal kurz zusammengefasst.
Formatieren -> Einschicken -> Neue Festplatte = 0 €
Neue Festplatte -> alte Formatieren -> Einsch. = 25 €
Hä?!?!
Der Support ist auch nicht einsichtig und weicht davon ab.

Ne Leute. Dann kauf ich mir aus Protest für 150 € ein WLAN Gateway, stell die Platte in ein anderes Zimmer und mach zukünftig einen großen Bogen um eure Produkte.
Bin echt nicht überrascht, als ich hier her kam und die Bewertungen gesehen hab...geht anscheinend vielen so.

Another warranty request with no proper solution provided after almost a year. I was promised I would receive a new unit last year but then after several months they said it was not available and they would provide a refund. However the replacement cost is higher now and it’s been another few months to try and get a refund in my local currency so I can buy a replacement product in my location.

this is the worst treatment I've ever had from Western Digital I've just had 9 TB of Western Digital hard drives go wrong(one 5 terabyte I've never used,and 2.tb i had )couldn't contact the UK Western Digital with any of the phone numbers I found online (they didn't work or they were temporary unavailable)i decided to buy two 4tb terabyte hard drive new ones I am dyslexic so I find it very hard to type I asked the agent I spoke to ring me as it would be easier for me because I'm disabled (they didnt bother)I then found out that the hard drives were apparently delivered to my house at 10:03 this morning,so as you can imagine I'm severely panicking as I can't afford to lose any more money to Western Digital and the order vanished off my order page it turned out that it never left the Netherlands and got redelivered back to them so at the moment they still got my money and I've got no product so it's not as if I could go to a different company and order from them which will be more reliable

We bought three NAS devices over the past 4 or 5 years. Two out of three have been running without errors for years.
The last one we got was defective right away. The company was easy to contact (Western Digital Support) and a technician determined the defect required an RMA. So they gave me a shipping label for a free return. They sent a replacement back in a reasonable timeframe.
So far it is working well and we are happy with the responsiveness of WD to help solve our issue with the NAS device.
The staff was polite and the company behaved responsibly when reported our hardware issues.

I bought 3 WD Red Pro 20 Tb drives. All three went bad within a year. I started my RMA process on 7/5/24 and tracking shows they received them on 7/11/24. It's 7/23/24 and after chatting with them twice, and no less than 5-6 phone calls, I've been lied to at every opportunity. They lie about when they received my drives. Then they lied about not having any refurbished units to send me and said they would send me new ones. They lied about when they would send them, and are still lying about that. I'm currently on hold to speak with yet another supervisor after waiting 4 hours for a return call that was promised in 30-60 mins. I wish I had read these reviews before sinking a lot of $$ into WD drives. I'd be ok if the drives failed and I could get replacements, but the customer support is preposterous.

I purchased a new drive from the Western Digital store. The dive was improperly packed and was damaged when I received it. The whole RMA process was a complete nightmare. I will not be buying from their store any longer.

Mit Cashback Aktion geworben und die teure SSD Variante für die PS5 nicht aufgenommen. Nie wieder WD!

I bought this drive because of the good reviews on Amazon but I've gone through 3 of them in less than a year. When the third one failed I was frustrated enough to ask for a refund and I was told they would escalate that request after I provided some information. I was told I'd have an answer in 24-48 hours. 48 hours came and went so I ordered a competitors drive, not knowing if/when I'd ever hear from them. It took TEN days to hear that they will not honor my refund request, all they will do is give me a replacement. Again. The drive is well within the warranty period and they refuse to give me a refund. Why would I want another drive and go through that viscous cycle again? Their excuse is that I bought it from Amazon. They will only honor it if you bought it directly from them. Why have a warranty if you're not going to honor it? They still call a month later - at odd hours like 9:45PM on a Friday night, never use caller ID so you don't know it's them. Never again will I buy from Western Digital.

Got the wrong. Canceled it before it shipped. Got a valid confirmation of cancelation email. They shipped the part anyway so I contacted them. They recalled the part and also kept my money. So they got their part and also my money. I have screenshots if proof is needed. I've escalated this to their supervisors Bryan, Rachel, and Scarlett. And even to their manager Chad. They are all aware of what they did. They told me " our hands our tied, there is no option to refund you". So I recommend you never buy from WesternDigital.com

Produkt: WD Red Pro 3.5"
WD Support: Fall #: 8360721 | Reference #: 240705-002400
Ich habe 2 WD6005FFBX bestellt. Das sind 6TB Red Pro NAS-HDDs. Geliefert wurden 2 jeweils 4 Jahre alte WD6003FFBX aus der vorangegangenen Serie. Stellen Sie sich vor, Sie kaufen ein neues Auto, bekommen aber das schlechtere ausgelaufene Modell geliefert. Wie würde Ihnen das gefallen? Bei WD kein Unrechtsbewußtsein! Man habe keinen Einfluß, ob alte oder neue Platten verschickt werden. Wie desorganisiert sind die dort? Das soll ich glauben? Mit wurde am 08.07.2024 der Austausch gegen aktuelle Laufwerke angeboten. Bereits am 10.07.2024 kam die Mitteilung, das ein Austausch doch nicht möglich sei. Warum plötzlich nicht mehr?
Ich bin nicht nur enttäuscht von der Unzuverlässigkeit, sondern vom wirklich schlechten und kundenunfreundlichen Service.
Der Mitarbeiter im Chat ist wohl sehr nett, aber vermutlich hat er keine Entscheidungskompetenz. Tatsächlich wirbt WD sogar heute noch auf Ihrer Site mit dem Verkauf der WD6005FFBX. Das ist unseriös!

Wenn WD keinen Einfluss darauf hat, welche HD aus welchem Jahr versandt wird, sollten Sie vor dem Kauf darauf hinweisen, dass der Kunde an einer Lotterie teilnimmt.
Entweder der Kunde hat Glück und erhält, wofür er bezahlt hat, oder WD hat Glück und wird die alten Lagerbestände los. Meine dringende Bitte an WD: Bringen Sie Ihre Logistik und Lagerhaltung in Ordnung!
Ich habe eine Bildschirmkopie angefertigt, den Chatverlauf gespeichert und die Rechnung vorliegen. Alles was ich hier schreibe, kann ich beweisen!
WD verhält sich extrem kundenunfreundlich und nicht seriös.

Sur un NAS home-made (Logiciel TrueNAS et plateforme Fractal), je rencontre un souci récurrent avec un disque.
Matériel sous garantie 3ans, je prends premier contact infructueux avec Amazon qui m'envoie paitre directement sur un site WD où il faut remplir une RMA. La manœuvre est fastidieuse (saisie des références, récupération facturation, colisage), puis au bout de 10 jours, remplacement du disque à mes frais. A noter que le disque est arrivé mal protégé et flottant dans sa boite.
Une fois réinstallé, au bout d'à peine un mois, le disque est cette fois complètement inops, refus total de le prendre dans la nasse.
Recontact avec le service dépannage ce jour, je m'attends au pire, dont devoir repayer des frais de port

SI c'est le cas, plutôt renoncer à l’achat et récupérer un NAs Pro IronWolf. Même reconditionné, cela ne peut pas être pire, très mauvaise première expérience donc

Order placed 26th June then cancelled by them 5 days later, same items dispatched to other people no problem, they then have the audacity to use my email to create a support account for the cancelled order by them, did not ask for this and will be reporting them.

I wish I would read the other reviews about shipment and customer service first. Tried to purchase a 6T SSD, they disclosed a delivery date at checkout.
It has been massively delayed (2 months) by UPS. I already paid 50$ for getting the product in 2 days!!!!. They asked me to wait and get the product and send it back to them to have the refund in 10 days. They did not refund anything!!!!!!!
Save yourself some time and order a product from another manufacturer. It's a big headache. They are useless and the customer service is awful.

This is a genuine review. Please please please do not purchase anything from Western Digital. You might be lucky to receive your goods. Refunds forget it. Long story short they don't refund you. Their RMA system is broken. Their customer support is shocking, they ignore emails. 1 month later no refund. I have clear evidence I have sent back my hard drive which runs like a sack of s**t. Please save yourself time and pain and shop with a decent company that shows their customers respect. I feel like I have been robbed. I think it's criminal that a company can operate like this in the UK.