Vodafone Omdömen 52

Mariam from Vodafone Egypt Customer Service had picked up my call from 191.

She was not only extremely helpful and patient but she went out of her way to send me text messages explaining how to fix my internet data. She called back a few times and was very diligent and worked extremely fast.

My mobile data went up by 140Mbps as she reset the data and gave me the steps. She was also very sweet and we had a laugh together as well.

Thank you so much Mariam, if you do see this! I am very grateful with her service. However Vodafone as a network is not that great, Mariam helped me considerably. She is a lifesaver.

Shukraan and Thank you!

Nikita

Would not recommend getting broadband from Vodafone I had no Internet for a month and they still charged me for it then I was told I would receive compensation for this but I still haven't received anything I phoned and asked to speak to the manager but was told that they refused to take my call iv been a loyal customer to Vodafone for years and that's how they repay there loyal customers 😡

Avoid. Terrible customer service. They will steal your money and not repond to your complaints.

The worst customer service The worst electronic wallet
They made me angry and I lost money, time, and feeling bad

It's a great mobile network in egypt! I don't get why the ratings are so bad.

They don't even deserve a star
The worst customer service I have ever seen
No service no help no respect they humiliate the clients

worst company in the world
i don't recommend it to anybody and there customer support is nothing but the worse

One of the failed providers in Egypt, they are using the platform of Vodafone but with very bad App, poor customer services, it is a totally hopeless company and phone / internet provider

الخدمات الترفيهية بتشتغل رغم اغلاقها من خدمة العملاء. وفي كل مرة اكلم خدمة العملاء واقفلها ترجع تتفتح تاني وتسحب الرصيد ولو معاك الف جنيه هيتسحبو بسبب الخدمات. الشركة مخترقة من مقدمي الخدمات وسهل جدا سرقة الرصيد من داخل الشركة او خارجها. الشركة غير آمنة للتعاملات النقدية بسبب عمليات الاحتيال على العملاء
Absolutely scamer. It's not secured. Easy to be hacked by others. Easy for Thieves to hack your credit balance. Clients service Eluding.

Very bad company. Their website is down since months vodafone.com.eg If you need to recharges online no way!!

Worst Customer Service in the world. Had a mobile dongle issue since 12th December in which our data goes off every 24 hours and we have to ring or chat to live support to reactivate it!!!

I've filled an ombudsman against them and they have failed to resolve and stopped contacting me!!

Shocking

When using my credit card card to purchase products from Vodafone stores in Egypt I was surprised to find that after processing the transaction through the credit card terminal, successfully imputing my pin code & the machine printed out a receipt of a successful transaction and without my permission; the employee in the store started to input my credit card details into his computer, details are; 12 digit card number, expiry month & year, when I objected the store manager came & said either they those details into the system or they cancel the transaction! I had to of course cancel the transaction as Vodafone has no right to force me into submitting my credit card details as long as the transaction was processed. This may not be the ideal place to raise such a comment but I am leaving this review at every possible channel hoping it gets Vodafone to stop this behavior.