Vodafone Omdömen 52

Vodaphone Redcar Branch - Went in due to my partners phone being stolen, Connor was so helpful and couldn’t do more for us, my partner was sorted with a phone quickly and with a very good deal. Ste and Max looked at our broadband for us to ensure we weren’t over paying (which we were) so we came out sorted with a new phone and a cheaper deal on our broadband. We also had a laugh whilst it was getting sorted would recommend them to anyone. Thank you so much :)

After near constant breakdowns in my Internet coverage, I transferred my broadband and landline to Sky. Vodafone didn't give Sky my old phone number and now I have a new number that is known only to me. I had the old number since I moved here 41 years ago. Now I have to contact banks, the local council and God knows how many other places to inform them of my new number.

سوأ تجربة إنترنت ممكن تشوفها مع فودافون Home Wireless.أشبكة ضعيفة، النت بيفصل طول الوقت، والدعم الفني كل مرة نفس الكلام بدون أي حل حقيقي.
تمام بالعميل.
للأسف تجربة مخيبة جدًا ومش برشح أي حد يعتمد عليهم كإنترنت أساسيبتدفع فلوس على خدمة أقل من العادية بكتير، ولما يحصل عطل تفضل مستني بالساعات ومفيش ا
ه

حرامية و نصابين
كنت بجدد الباقة من الابلكيشن و كان مكتوب لو جددتها عن طريق فودافون كاش الباقة هتكون الضعف
فجددتها عن طريق فودافون كاش و مخدتش الضعف

Inverness branch - Dom and Lachlan were superb this afternoon. Nothing was too difficult and they helped my wife and I amend our contracts to make them more relevant to our lifestyle. If only all customer focused organisations had these 2 great people working for them.

Mick Kendal Shop

Nafisa helped us choose phone. But was still in contract so didn’t buybut all the information was very good. So will go back in 6 months when contract up thank you Nafisa.

Anjie in the Oxford Vodafone store. I was really impressed by her knowledge. She was courteous, kind and went out of her way to explain to me the details of the phone and the contract.
I liked the way she listened to me and took an interest in me as a person.
She sold me the phone and the account, I had no intention of actually buying a phone today, but thanks to Anjie, I did.

Very poor and frustrating experience with Vodafone Egypt. I live in Ireland and only visit Egypt during holidays, yet I regularly top up my Vodafone line online to keep it active. Despite accepting multiple top-ups, Vodafone suspended the line without any clear or understandable reason. Customer support has been extremely bureaucratic and unhelpful, repeatedly insisting on visiting a local store in Egypt, which is impossible as I am abroad. No practical solution was offered, and even a refund of unused top-ups was refused. Taking customers’ money while keeping their lines suspended and providing no effective support is unacceptable. I would strongly advise others to think twice before relying on Vodafone Egypt, especially if living outside the country.

Steer clear from this company! The service is ugly and they keep making excuses to make you purchase more stuff! They told me that "All" my problems would go away if I got the 5g router, the service in my area is really good. And if you keep complaining, they block your number so you wouldn't be able to reach support. A waste of money and time!!

Vodafone suspended my number while I was traveling abroad and gave me only one month to update my information myself, or they would permanently withdraw it. I tried sending a lawyer, using a power of attorney, and even a relative with my ID copy—nothing worked. When I returned, a Vodafone employee casually told me the reason: my number is “premium,” and they want to resell it on one of their top plans.

This is completely unacceptable. A customer should not be penalized for being abroad, nor treated as if their number is just a commodity. Vodafone urgently needs to fix these policies and provide fair, reasonable support.

Not recommend customer service and live chat are very bad with a bad attitude no communication together you have to explain the problem again and again and again without any feed back no manager or high level to speak with you have only to speak to the employee he even know nothing about customer problems or customer service

I had Vodaphone broadband installed early September 2025 where l live in Scotland in Ayrshire, they promised good speeds for a 150 Mbps speeds In the same room where the Hub it is not bad but in other rooms it's 20Mbps. very poor connection

It's a weak connection and my phone provider from THREE Network Hotspot Connection beats Vodaphone Home Broadband

I asked for 1 free booster but Vodaphone said No, they want me to pay extra and upgrade to receive a booster and try to grab more money from me.

I am paying £23,50, Not worth it and they want to me to pay more for a crap weak 25.18Mbps speed home broadband connection

The connection varies from 20Mbps to 70Mbps if close to the hub. It's a rip off

Think twice in your area before choosing Vodaphone home broadband and keep raising complaints.

Every time you speak to any phone provider such as Vodaphone, Virgin they will ask you to upgrade to higher speeds packages but you will not get the speeds hey promise. It’s just so they can grab more money from you!

Since the Ramses Fire incident in the first week of July, both mobile and internet services have been consistently below any acceptable standard. I was compelled to visit the service centers on four consecutive occasions, each time paying whatever fees requested in the hope that service would be properly restored.
Yesterday, I made what I considered a final attempt and visited the company’s office im Mokattam once again. On that occasion, the service was only reinstated at the discretion of the supervisor, who treated it as a personal favor rather than a contractual/ brand obligation. However, I was requested to cover new bill - due next 16 days - .. guess what? bill was five times higher than my average monthly charges.
When I raised a complaint, the staff justified the inflated invoice as being attributable to “consumption,” while disregarding my repeated prior visits, payments, and requests to restore service. Such conduct raises serious concerns: whether this constitutes just an unfair billing practice, a form of misrepresentation, or, in effect, improper transfer of cost to include restoration expenses of Ramses communication centre —onto customers. Whatever the reason, Shame Vodafone!!!

Terrible internet connection were I live AND vodafonecash take to much money.

bad signal in both calls and mobile data, bad wifi slow speeds and limited internet u pay for amount of gigabytes (qoute) you know why because they plant it on the farm that the reason its high quality gigabytes, scammers.

In egypt we had an issue because a building got burnt in cairo which caused internet to stop for all service providers, all service providers are working on the issue to make the DSL work again including Vodafone, however, Vodafone decided to shutdown the customer service for DSL unlike every other company and ignored all customers who actually want to know when will the service work again

I don't mind the DSL to be out of service, what i need is my right to contact the customer service and know when will my connection be restored

فودافون شركة سيئة جدا ولا أنصح بالتعامل معها..كنت معاهم على نظام فيليكس ٦٠ ورصيدي خلص قبلها بأسبوع رغم أني عادة يبقي لي رصيد بحول للشهر إللي بعده.. لأني معايا خطيين أخريين..قلت مفيش مشكلة قبل ميعاد التجديد بيومين شحنت الرصيد المطلوب لتجديد الباقة في ميعادها.. إلا أنني فوجئت بعدم التجديد.. اتصلت بخدمة العملاء.. قال لي أنت استخدمت الرصيد في اليومين إللي قبل التجديد مع العلم انني لم استخدم الخط إطلاقا وعليه أكلوا المبلغ وطلبوا إني اشحن من جديد..قلت لهم إني سالغي الخط ولن أتعامل مع هذه الشركة مرة أخرى

المعامله سيئه جدا و مفيش اي تفهم بيقولي انتي حلي حضرتك المشكله طب هو موجود ليه؟باعو الرقم مع اني شحنتو و انا بره قبل كده اكتر من مره و الي خدو حاول يخش كل حساباتي كلها و حصلي حالة قلق لاني كنن رابطه كل حساباتي بالرقم المصري و حاولت اقولهم اني عايزه اشتريه تاني و هدفع اي مبلغ بيقولي انا مليش دعوه و حلي انتي يا استاذه خصوصياتك بجد معامله سيئه مفيش دوله ولا شركه محترمه بتمشي بالمبدأ ده

Over charge for our tourist sim, went to the vodafone shop in Senzo Mall Hurghada. They charged me 1600egp a few days later I have a text from Vodafone welcome to your 500egp tourist line plan . Rip-off.