After a bit of backwards and forwards Vivid help to rectify a damaged pipe from a previous visit, they sent Ricky out to assist and he was amazing. Ricky went above and beyond to help get this issu... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My partner and I had a very smooth process when applying to Vivid for a property we were interested in. Jessica Anderson was our main point of contact, she kept us up to date with every stage of the p... Se mer
Företaget har svarat
I called to report 2 nasty brown leaks coming through my lounge ceiling. The upstairs neighbour obviously has leeks. I was told they have to ring in. I was not even given an appointment to inspect th... Se mer
We recently had a mains water leak from the inlet water pipe. We were very pleased when the plumber arrived and quickly turned off the water at the mains out in the road. The plumber then quickly repa... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
More homes, bright futures: We’re a leading provider of affordable homes and housing-related services in the south of England. We value and encourage feedback from our customers and use it to help improve our services. We offer many ways for customers to get involved and share their views, including surveys and our customer scrutiny panel.
Kontaktuppgifter
Peninsular House, PO2 8HB, Portsmouth, Storbritannien
- 0800 652 0898
- vividhomes.co.uk
3,9
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Water is leaking from the ceiling in my…
Water is leaking from the ceiling in my bedroom. I’ve been writing messages, making calls, and stressing out for five days now. A repairman came on Monday and determined that the problem wasn't caused by the neighbors; the pipes leading into my water heater were leaking. Another repairman came yesterday—Tuesday—cut a hole in the ceiling, laid a protective sheet on the floor, and left, saying the job would take several days. No one showed up today; I waited at home all day and missed work. It’s awful! The water keeps leaking, and mold is bound to follow. Who should I contact to get this resolved?
2 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Karina,
Thank you for taking the time to leave your review.
We’re sorry to hear about your experience with us. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
A few things missed on handover but…
A few things missed on handover but overall a very good experience.
3 augusti 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Stephen,
Thank you for your feedback. We're pleased to hear you had a very good experience overall. If the items missed at handover haven't already been resolved, please get in touch and we'll be happy to look into them and get everything sorted as quickly as possible.
Thanks
Sophie
The gentleman was absolutely lovely and…
The gentleman was absolutely lovely and very chatty
2 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Jamie,
Thank you for your lovely feedback. We're delighted to hear you had such a positive experience. We'll be sure to pass your kind words.
Thanks
Sophie
This company is our new landlord
This company is our new landlord. Amazing service, helpful, friendly, kind. So quick to respond. Outstanding.
2 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Rob,
Thank you for your wonderful review. We're delighted to hear you've had such a positive experience with us. We really appreciate your kind words!
Thanks
Sophie
Really pleased with the work done to a…
Really pleased with the work done to a very high standard. Jurgen was a top bloke lovely fella very friendly
2 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hello,
Thank you for your lovely review. We're delighted you're pleased with the work and the high standard achieved. We'll be sure to pass your kind words on to Jurgen, who will be thrilled to hear them.
Thanks again,
Sophie
Worst possible housing association…
Worst possible housing association ever. Want a good one, go with Abri.
2 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Sonia
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
Vivid are easy to get hold of
Vivid are easy to get hold of, and the repair system is easy to navigate. Repairs are carried out quite quickly
2 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi
Thank you for your great feedback.
We're pleased to hear that you find us easy to contact, and that repairs are easy to raise and are carried out promptly.
Thanks
Grace
Appalling customer service
I can’t give zero but despite being a shared ownership property holder for over 30 years, the one and only time I reach out to VIVID with a query, I get no response whatsoever
Begs the question, what do they do with rent and service charges I pay as I certainly don’t get any support from them
24 augusti 2026
Omdöme utan inbjudan
Svar från VIVID
Hello,
Thank you for your review. We're sorry to hear that you didn't receive a response when you contacted us. As a long-standing Shared Ownership customer, this isn't the experience we want you to have. If you wish to discuss further, please contact us.
Thanks
Sophie
Top experience from the sales team & in particular Eileen.
Top experience from the sales team & in particular Eileen who I dealt with throughout the process. From having the offer accepted to moving in day, I received regular emails informing me of how things were progressing.
Very much appreciated.
Thoroughly recommend
Thank you
28 augusti 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Paul,
Thank you for your fantastic review. We're pleased to hear that Eileen and the Sales team provided such a positive experience and kept you updated throughout the process. Your recommendation means a lot to us, and we'll be sure to pass on your thanks to Eileen. Enjoy your new home!
Thanks
Sophie
Richard and Tom
Richard and Tom have just done our fascias, cracking job both very polite and punctual.
28 augusti 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Shaun,
Thank you for your lovely feedback! It's great to hear that Richard and Tom did an excellent job and provided a professional, punctual service. We'll make sure they receive your compliments.
Thanks again for sharing your review.
Sophie
Staircasing!
Sales Team especially Eileen supported us and helped us during the process of staircasing 100% of our home.Very much appreciated!👍
28 augusti 2026
Omdöme utan inbjudan
Svar från VIVID
Hi CleaA,
Thank you for your lovely feedback! We're thrilled that Eileen and our Sales team were able to support you through your staircasing journey. We'll be sure to pass on your appreciation.
Congratulations on becoming a 100% homeowner, and thank you for sharing your experience with us.
Thanks
Sophie
Would thoroughly recommend Vivid…
Would thoroughly recommend Vivid Housing, repairs are dealt with quick and easily! Any issues there is always someone friendly and polite to talk to 😊
28 augusti 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Tania,
We're delighted to hear that you've had a positive experience with us and that repairs have been dealt with quickly and smoothly. It's also great to know our team has been friendly and helpful when you've needed support.
Thanks for taking the time to share your feedback.
Henry
Advisor was very helpful and…
Advisor was very helpful and knowledgeable
27 augusti 2026
Omdöme utan inbjudan
Svar från VIVID
Hi James,
Thank you for your review. I'm glad to hear you found our staff helpful.
Thanks,
Henry
As I previously mentioned in my earlier…
As I previously mentioned in my earlier post. Professional and courteous.
26 augusti 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Louis,
Thank you for your review. I'm glad to hear you've had a positive experience with us.
Thanks,
Henry
Took a day off so lost wages for that…
Took a day off so lost wages for that day. Only for them to come and look around then leave without doing anything I had already told them what was the matter. Seems like they just don’t care or want to do any work.
26 augusti 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Janet,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Henry
I like vivid don't like the way they treat tennants.
I like vivid, I like my home but they do not take personal security or vulnerability into consideration. I've been complaining about one issue for two years and nothing has been done. I was also left in an unsecured property which resulted in me being burgled . Enough is enough
25 augusti 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Leigh,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Henry
Amazing service from start to finish.
Amazing service from the person taking the call (who was polite, helpful, friendly and took our circumstances into consideration) through to the plumber who came out within a few hours to fix everything (who was an amazing guy - informative, listened to our concerns, really approachable and talked us through why he was repairing things the way he was.) Really couldn’t fault anyone - plus bathroom as back in use within hours of reporting the issue. Absolute blessing to a family with disabled household members.
25 augusti 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Mandi-Sue,
Thank you for your lovely feedback. We're delighted to hear you received friendly, helpful service from both our team and plumber, and that the issue was resolved quickly.
Thanks,
Henry
From the time I rang the office,
From the time I rang the office,
The staff was very polite and helpful with the issue I had !
To the workmen who carried out the repair.
Everyone involved where brilliant!.
24 augusti 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Robin,
Thank you for taking the time to leave a review. It's great to hear that, from your first call to the completion of the repair, our team provided a polite, helpful and positive experience.
We really appreciate your feedback.
Thanks,
Henry
Customer Service
Vivid customer service has been excellent since dsy1. Very efficient yet friendly staff. Deal with any issues quickly and without drama. Highly recommend
25 augusti 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Rosemary,
Thank you for your review. It's great to hear that you found our service efficient and friendly.
Thanks,
Henry
Svar från VIVID
Hi Vivien,
Thank you for your review. It's great to hear that you found our service efficient and friendly.
Thanks,
Henry
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