After a bit of backwards and forwards Vivid help to rectify a damaged pipe from a previous visit, they sent Ricky out to assist and he was amazing. Ricky went above and beyond to help get this issu... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My partner and I had a very smooth process when applying to Vivid for a property we were interested in. Jessica Anderson was our main point of contact, she kept us up to date with every stage of the p... Se mer
Företaget har svarat
I called to report 2 nasty brown leaks coming through my lounge ceiling. The upstairs neighbour obviously has leeks. I was told they have to ring in. I was not even given an appointment to inspect th... Se mer
We recently had a mains water leak from the inlet water pipe. We were very pleased when the plumber arrived and quickly turned off the water at the mains out in the road. The plumber then quickly repa... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
More homes, bright futures: We’re a leading provider of affordable homes and housing-related services in the south of England. We value and encourage feedback from our customers and use it to help improve our services. We offer many ways for customers to get involved and share their views, including surveys and our customer scrutiny panel.
Kontaktuppgifter
Peninsular House, PO2 8HB, Portsmouth, Storbritannien
- 0800 652 0898
- vividhomes.co.uk
3,9
Bra
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
An appointment was made within a week…
An appointment was made within a week the workman arrived on time and sorted the problem
11 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Suzanne,
Thank you for your review. We're pleased to hear that an appointment was arranged quickly, that the operative arrived on time, and that the issue was resolved successfully.
We appreciate your feedback.
Thanks
Sophie
Cladding for my roof
The contractors tried to put cladding in the loft but due to areas they could not get to, was unable to complete the full work. Apart from that they were very pleasant and seem to know what they are doing
9 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Trish,
Thank you for your review. We're sorry to hear that the work couldn't be fully completed due to access issues in the loft. However, we're pleased to hear that the contractors were pleasant, professional, and gave you confidence in their work.
We appreciate your feedback.
Thanks
Sophie
6 months in and plastering work has…
6 months in and plastering work has still not been completed. The hallway ceiling was supposed to be boarded out and replastered today but couldn't be done as the electrics hadn't been disconnected in the hallway.
11 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Christopher,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thanks,
Sophie
The job well done
The job was completed to my satisfaction and in a short time. As always the staff are always excellent.
10 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Shirley,
Thank you for your review. We're delighted to hear that the job was completed in a timely manner.
It's also great to know that our staff continue to provide excellent service. Thank you for your kind feedback and support.
Thanks
Sophie
Tap leaking
When I reported my tap leaking, i had to call back again after three weeks to ask what was going on. Was told that the repair was not urgent even when I mentioned that my tap was feeling a mop bucket a day. It was after pushing that I had to be booked for repair.
10 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hello Ntombizodwa,
Thank you for your review. We're sorry to hear that you had to follow up on the repair and experienced a delay in getting it resolved. We appreciate your feedback and will share your comments with the team to help improve our service.
Thanks
Sophie
10000 out of 10 service
10000 out of 10 service I can’t thank the electrician enough. Fixed my shower and my pump and my plug sockets AND made my light fitting safe for me. So polite and kind thank you so much
10 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Lara,
Thank you for your review. We're delighted to hear that you received such outstanding service and that the electrician was able to resolve multiple issues for you while ensuring everything was safe.
We'll be sure to pass on your kind words. Thank you for taking the time to share your experience.
Sophie
Difficult to have anything done but…
Difficult to have anything done but they are good to ask for more money
10 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Alex,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Jurgen and fin can’t to do some work in…
Jurgen and fin can’t to do some work in my kitchen today. They have done amazing and looks great to him and fin good luck to the future
10 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Leanne,
Thank you for your review. We're delighted to hear that Jurgen and Fin did an amazing job in your kitchen and that you're so pleased with the results.
We'll be sure to pass on your kind words to them. Thank you for taking the time to share your feedback.
Sophie
Karl and his apprentice Ian were very…
Karl and his apprentice Ian were very polite and efficient. Thank you chaps!!
10 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hello
Thank you for your feedback.
We're pleased to hear that Karl and Ian provided a polite and efficient service. We'll be sure to pass on your kind words to them.
Thanks
Grace
Lies & Broken Promises
Out of Hours Emergency contact a complete waste of time even when experiencing a major roof leak with water getting into the electrics. Lies & Broken Promises!
29 augusti 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Jamie,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Door lock fix
Jurgen came to fix my door lock. He was very polite and helpful, did a great job and was very quick. Vivid have always been good, for me, with repairs and anything else needed.
9 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hello
Thank you for your feedback.
We're pleased to hear that Jurgen was polite, helpful, and able to fix your door lock quickly. We'll be sure to pass your kind words on to him.
It's also great to know you've consistently had positive experiences with our repairs and services.
Thanks
Grace
Happy With The End Job
Had a new barel fitted in my frontdoor. Work was carried out well. Clean and tidy too.
8 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Allison
Thank you for your feedback.
We're pleased to hear that the work was carried out well and that everything was left clean and tidy.
Thanks
Grace
Great repair
Great repair, staff are alway courteous, extremely kind and knowledgeable.
Thank so much vivid
7 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Lorraine
Thank you for your feedback.
We're delighted to hear that you were happy with the repair and found our staff courteous, kind, and knowledgeable. It's great to know the team provided a positive experience.
Thanks
Grace
Very quick response
Very quick response. Sorted in minutes. Monday morning ??? Bring it in
7 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Mr Robertson
Thank you for your feedback.
We're pleased to hear that your query was sorted so quickly and that you received a fast response.
Thanks
Grace
Mary & The Sales Team at Vivid
The Sales Team at Vivid were enormously helpful and responded really promptly to any queries I raised.
Mary, thank you for all your help and assistance.
Jo
17 augusti 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Jo
Thank you for your feedback.
We're delighted to hear that Mary and the sales team were so helpful and responsive throughout your journey. We'll be sure to pass on your kind words.
Thanks
Grace
STAY AWAY FROM VIVID!!!
It took me two hours on the phone to arrange an engineer to come and cut water supply to my flat. The mains water stopcock is leaking inside my flat, this is the safety measure that I, as a leaseholder, have to cut the water supply in case of emergency or for repairs. To prevent major damage to my property and the neighbours below my flat, I have arranged a plumber to come and have look. The plumber has told me that the water supply to my flat must be cut off, before he can fix it. The plumber has explained that this stopcock is on the main pipe that gets the water to the property hence it requires building management to cut the water from outside the flat. I repeated this to Vivid multiple times, but was told again and again that this was my responsibility since the problem is inside my property. I was also told that the plumber who advised me maybe not qualified, well it was implied. I then was told to contact the Southern Water company to cut the whole building out of the water to do the repairs in one flat. Eventually, after two hours I will never get back, Vivid agreed to come deal with this on site. Stellar job! I hope you will come as agreed, but after today and the past experience with Vivid, it's anything can happen. In my opinion based on years as a tenant under the Vivid management this company cannot care less for it's tenants
4 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hello,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
The guys was great with the…
The guys was great with the workmanship, was very helpful, also kept me informed on what was happening, great job!
3 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Sharon
Thank you for your feedback.
We're pleased to hear that the work was completed to a high standard and that our operatives kept you informed throughout. It's great to know you found them helpful and were happy with the service provided.
Thanks
Grace
The best housing company we have ever…
The best housing company we have ever been with great customer service always on time and get the problems sorted
3 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Trevor
Thank you for your fantastic feedback.
We're delighted to hear that you've had such a positive experience with us. It's great to know that our team provides excellent customer service, arrives on time, and gets issues resolved quickly.
Thanks
Grace
Thankyou
My patio door hasn't worked properly since ive moved in and already had one person out in the past who didnt fix it and the guys that came in today to fix it have gone above and beyond to get it sorted was absolutely polite and double checked and triple checked that its all working. They worked so hard at getting it sorted and even explained the problem and what was originally wrong with it. Thankyou
3 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Jamie-Lee,
Thank you for your wonderful feedback. We're delighted to hear our team was able to resolve the issue with your patio door and kept you informed throughout. We'll be sure to pass on your kind words and recognition for their hard work.
Sophie
I’ve been very Satisfied with all the…
I’ve been very Satisfied with all the maintenance workers . Always polite and kept informed. Website easy to understand . Telephone persons always friendly , plus Steve the financial inclusion adviser for being Patient and helping me with forms ect . Overall very happy
3 september 2026
Omdöme utan inbjudan
Svar från VIVID
Hi Anne,
Thank you for your lovely review. We're delighted to hear you've had such a positive experience with our teams and found our service helpful and easy to use. We'll be sure to pass your kind words on to Steve.
Thanks again for your feedback
Sophie
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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