VidaXL are impossible to contact and get a straight answer. They take your money, and your package sits in a warehouse for days without moving. Their chatbot repeatedly promises delivery the next day,... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had a great experience with vidaXL. I purchased a table with the option to return it if needed. Unfortunately, it didn’t fit my space, so I contacted vidaXL’s customer support. The return proce... Se mer
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Terrible. I ordered the sun lounger set with table, so many pieces missing it was impossible to put together and the manual is useless nothing is numbered or anything. I wasted so much money on handy... Se mer
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Delivery did not move for days after payment, i was told to wait then was told there was an operational issue. Then came the cancellation and refund. Days until customer service comes back with a gene... Se mer
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Företagsinformation
Skrivet av företaget
vidaXL is an international online retailer, with our headquarters in Venlo, The Netherlands. We offer a surprising range of products – a vast array in categories like home & garden, furniture, sporting goods, and many more.
Kontaktuppgifter
Mary Kingsleystraat 1, 5928 SK, Velno, Nederländerna
- webservice.en@vidaxl.ae
- vidaxl.ae
2,6
Dålig
55 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer service answers questions.
Took some time but they answered my questions about the materials the table was made with.
7 maj 2023
Omdöme utan inbjudan
Svar från vidaXL
Dear customer,
We can’t thank you enough for the kind words about our service.
Your review means a lot to us and lets us know we’re on the right track.
Looking forward to seeing you again soon and thanks again!
Kind regards,
Jeana
NO Assembly services for furniture
I have just received a TV stand package. I purchased based on the picture shown on their website. What I received is the whole set came in one Package Box.
The problem is I cannot assemble it. VidaXL agreed they will refund the amount and I will let the local carpenter to assemble it.
Appreciated their efforts to resolve customer issue on short notice.
The reason of giving rating 4 is the hassle.
12 maj 2023
Omdöme utan inbjudan
Svar från vidaXL
Hello Ali, Thank you for bringing this to our attention , the vidaXL concept to provide the customer with the most affordable prices for such a product, the idea is that the customer receives the item in parts and yes he is responsible to assemble it, this concept makes the parcel smaller and easy to carry and fast to delivery as well as it's very easy to assemble.
I can see that your issue was already solved and I hope the solution meets your satisfaction.
Regards ,
Khaled.
I am very happy
I am very happy with vidaxl and my bedside table. Very easy to order and delivery on time. Super service
10 april 2023
Omdöme utan inbjudan
Svar från vidaXL
Dear customer,
We can’t thank you enough for the kind words about our service.
Your review means a lot to us and lets us know we’re on the right track.
Looking forward to seeing you again soon and thanks again!
Kind regards,
Jeana
Not the best shopping experience in my life
The worst client service in my life. I ordered a corner chair which came with the wrong parts (sides were shorter than needed). The client service representative at first offered me to send the correct parts but then said they are not available and offered a partial refund of 100 aed. Needless to say the chair's price was way higher than that. After a week of emailing back and forth they insist on a partial refund. So basically you buy a product for a full price but cannot use it but VIDAXL just takes your money and says - deal with it, you can feel great with 1/3 of a product and we don't care it's not usable. Such a fraud.
UPD: after almost 1,5 weeks of emailing back and forth the company sent me a chair that had all the correct details. I also have to note that everything else I ordered was alright. But the incident with the wrong parts, as well as customer service work, were upsetting.
18 februari 2023
Omdöme utan inbjudan
Svar från vidaXL
Dear Kseniia ,
Thank you for taking the time to write. I'm sorry to hear that the product you purchased was damaged and you took such a long time to solve your issue.
I can see that you have send an full new product for you instead of the damged one.
We’ll be reaching out to you personally by email regarding this issue, please check your inbox.
Kind regards,
vidaXL customer service team
Great
Great . There was some delay for 2 days as I didn't get complete parts . But right now I had received everything. I am happy with the prompt response of customer service team during delay of delivery. I am happy.
3 december 2022
Omdöme utan inbjudan
Svar från vidaXL
Dear customer,
Thank you for taking the time to leave a feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our services.
We wish you a great day!
Kind regards,
vidaXL customer service team
Worst buy
Worst buy - impossible to assemble chairs and very poor quality - absolutely not worth the money. I was refunded the full amount be fair.
19 november 2022
Omdöme utan inbjudan
Svar från vidaXL
Dear Anne,
Thank you for taking the time to write. I'm sorry to hear that the chairs you purchased was impossible to assemble, but I appreciate you bringing this to our attention.
We are looking into this issue and hope to resolve it promptly and accurately.
We’ll be reaching out to you personally by email regarding this issue, please check your inbox/spambox.
Kind regards,
vidaXL customer service team
The product has no such capacity to…
The product has no such capacity to stay strong. You could have provide 6 legs instead of 4.
I recommend the people who would like buy, go with another product.
7 oktober 2022
Svar från vidaXL
Dear Shahal,
Thanks for sharing your feedback.
We’re sorry that our product didn’t match your expectations.
We would like to send you an email in order to see together how to improve you experience.
Kind regards,
vidaXL customer service team
Great overall experience
Great overall experience. Product matched perfectly the photos and descriptions. Arrived fast and without any issues.
6 oktober 2022
Svar från vidaXL
Dear customer,
Thank you for taking the time to leave a feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our services.
We wish you a great day!
Kind regards,
vidaXL customer service team
Bed frame quality of finishing is very low
I dislike due to qualify of the frame is not good.
4 oktober 2022
Svar från vidaXL
Dear Meeran,
Thanks for sharing your feedback.
We’re sorry that the product quality didn’t match your expectations.
We would like to send you an email in order to see together how to improve you experience.
Kind regards,
vidaXL customer service team
Great after sales service
Excellent customer service, proper after sales follow up really appreciated
1 oktober 2022
Svar från vidaXL
Dear Maher,
Thanks for sharing your feedback.
We’re sorry that the product didn’t match your expectations.
It was an uncommon instance and we’ll do better in the future.
We would like to send you an email in order to see together how to improve you experience.
Kind regards,
vidaXL customer service team
Worst company ever - bad quality and service
Worst company ever.
I purchased a coffee table from vidaxl.ae- it came with scratches on almost every part. I immediately send them pictures and asked for a refund. Nothing happened! So I chatted with them again and the support promised me that within 24 hours someone would contact me - again nothing! So I contacted them again and surprise surprise - nothing!
Then I requested a callback, which I never got. This morning I emailed again and still no one answered me!
I don’t know if this company is a scam or just has the worst customer service on the planet.
But what I know is that I only get false promises, have no refund and a completely scratched coffee table at home!
Please whoever reads this - do yourself a favor and DON’T EVER BUY FROM VIDAXL
7 juli 2022
Omdöme utan inbjudan
Svar från vidaXL
Dear Katie,
Thank you for taking the time to leave us feedback.
Please accept our apologies for any inconvenience you had with your order.
I can see that your issue was solved and a full refund was provided.
I hope that the resolution is meeting your expectations.
Please do not hesitate to contact us if you have any further questions.
Kind regards,
vidaXL customer service team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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