vidaXL Omdömen 

We have received one Delivery but some parts were missing in it :(

Delivery on time,
Not very good quality, but in relation with the price
Installation sheet not very easy to understand , and no pre-marking so, little bit of own DIY is required and modifications after finishing
Require to be careful with torques

The item I bought was sent in 2 different parcels, the first parcel arrived with 2 days delay (7 days after the order) and the second parcel with 7 days delay (12 days after the order). I would say that if you need to get your order delivered quickly you should order elsewhere.

Continued terrible service by Vida XL. After promising me replacement items over 2 weeks ago, and saying they were dispatched over one week ago, I called them this morning and apparently the order was 'rejected' due to technical issues. This has been ongoing torture at this point and extremely disappointing. Constantly promised a call back from the 'escalation team' and 'manager' but have never once been called or emailed despite what the customer service agent say. Continued awful service.

As a follow up to previous posting .. I have written 3 emails asking for an update on my delivery and nobody is responding or reacting to.my emails
I am still hoping that this company is real and not a scam

Update: finally the issue with the shipment and installion were resolved and now i can enjoy my new set . Special thanks to khaled who ensured that I get the support needed ..hopefully the quality of the product will stand in the harsh enviroment in Dubai

Pathetic services. There is no human interaction. Tried to contact them and every time the same machine answered emails. “We tried to call you on your number but didnt reach you”.
How come??? My number is working and i have not receive any call.

I am so disappointed and this is my first and last order from this site.

I received the glass table top in good time and it is excellent quality!

Terrible. I ordered the sun lounger set with table, so many pieces missing it was impossible to put together and the manual is useless nothing is numbered or anything. I wasted so much money on handymen from different companies and still no success it just created extra garbage in my house and wasted my money

Manual is big and earlier assembly was not provided.But the team helped me to get it done.

I had a bad experience with the quality of the bed I have purchased through VidaXL, however, the customer service team has reached out to me and offered me a full amount refund as a compensation for the bad experience without even asking for it! I’m truly impressed with the level of professionalism and customer service great experience Khaled has provided! I received my full refund in a few days later without a single follow up from my end! Thank you so much for this amazing handling!

Great customer support.

Convenient processing of the order
Timely delivery

Ok just bought coffee table last 3 months ago and it’s like a trash now . I can’t assemble again anymore . Don’t buy from them . Such a scam

Terrible experience. Ordered a 50 cm high pedestal/stand for the washing machine. Received it in a torn box and some pieces were severely scratched. I complained and then I was sent a replacement and eureka! The scraches were possibly because someone tried to put the item together and failed, as I did later, because the stand can never be assembled due to poor design. Some screws and bolts don’t tighten and some holes don’t align.. Half way through the assembly process you realise this bad excuse of a metal stand can never stand on its own, let alone support the weight of washing machine. I contacted vidaxl uae repeatedly but they only offered partial refund 😵‍💫 and you’d have to email them back and forth. What a joke!! Why? Why do I have to pay for their lack of quality control? Totally unacceptable. I’m reporting the matter to consumer rights.

EDIT:
I heard this apology many times, Mr Khaled. I hope you can, unlike other representatives, fulfill your promise. My order number is 0791000017518. And I happen to have just recluctantly agreed to a partial credit as i was threatened that if I don’t respond, the complaint will be considered resolved 🙄
Looking forward ti solving this matter.
Thank you.

EDIT2:

Mr Khaled from VidaXL contacted me and got me a full refund, exactly as I wanted, and on top of that was very cooperative and prompt. Thus I’m giving the website a 4-star rating, 1 star short of 5 because of the hassle. Otherwise, I’m content with the way that order went.

Very fast service with quality products at an affordable price. Thanks.

Follow up from my last review.

Possible scam company - still awaiting my promised refund of 1,600 AED by a Vida XL rep which he made on the 3/11/23.

It appears he only said this due to others reading Trust Pilot. He and Vida XL have not sorted the matter whatsoever proving once again that they are possibly a scam company. No emails, no communication, no help when I call customer service, no refund.

Where is the refund @ Vida XL?

Possible scam company.

Bought an item on the website for 1,600 aed and now the company claims they never received the order even though they have still taken the payment.

Contacted customer services who claim it’s being investigated. I sent proof of payment and the order number etc which they claim they can’t find on their system.

My bank has confirmed the payment went to their account. Matter reported to police and bank has filled a dispute.

This company is dishonest and possibly a scam. Will update as I learn more.

*UPDATE - 27/10/23. Phoned customer service again (it’s now been 2 weeks), and still nothing resolved. Operator also laughing about the incident. Uneducated and unskilled. More updates to follow.

Honestly I had some issues with the product itself but they were so responsive and helpful. Customer service was very accessible.

Edited: I have received the refund. Adding a star for them taking action.

I ordered an outdoor wooden storage box. Received the order 2/3 days after order. When I opened the box, it was full of sand. I took off the pieces, and noticed holes in the wood, and when I looked at the sand, I saw termites everywhere!! It went all over my apartment's furniture, and was a hazard to me, my wife and to my (newborn) baby. I immediately threw the product and contacted customer care. After writing to them with photo evidence, they said they would come back to me within 3 business days. After 5 follow ups, I still go nothing. No refund, no nothing. I am still shocked. Not only did they send me an insect infestation, but I paid for it, and god knows how much more damage it caused, without any compensation whatsover. DO NOT BUY FROM THEM (this is only the UAE branch - I cannot comment about their other regions.)

I had a very painful experience with the ecommerce business. I placed an order for a day bed. I received the product in 56 pieces and I found out that 13 pieces were missing. After a week of calling their incompetent and useless call center, I received an email from them informing me that they don't have the missing pieces and they can give me AED120 to go and find the pieces in the market. Can you believe how stupid is this reply. I couldn't believe what I was hearing. They are scam.