vidaXL Omdömen 

VidaXL are impossible to contact and get a straight answer. They take your money, and your package sits in a warehouse for days without moving. Their chatbot repeatedly promises delivery the next day, but the package never arrives. Appalling service and a complete lack of accountability.

I had a great experience with vidaXL. I purchased a table with the option to return it if needed. Unfortunately, it didn’t fit my space, so I contacted vidaXL’s customer support.

The return process was smooth and straightforward. Agent Darline was very helpful, professional, and guided me through every step. Thanks to her assistance, I received my refund without any issues.

I am very satisfied with the customer service and truly appreciate how efficiently my request was handled. Thank you, vidaXL, for such excellent support!

Not great build quality at the price point. The advertised finish didn’t match the item received

Love the cowhide butterfly chair. Great quality, quick and prompt delivery.

Very hard to assemble. Doesn’t come with the mattress and I would never buy at vida XL ever again

If i could give a ZERO i would give it to these guys. Seems like a major scam. I placed an order on 12th June with order no 0791000056152. Delivery mentioned was 1-2 business days, then an update was 17th June. Its 19th June and no update. You cant contact customer care . chat doesnt give an update and no update from aramex. Please DO NOT BUY from this site. The guy in customer care (webchat), does not apologize, does not show any remorse for delay in delivery and just says 'wait they will deliver' ...bunch of cheats

Item delivered too expensive plus wrong dimension also very low qty and finally delivery mentioned 3 days while took more than a week

Very simple to place the order, delivery very quick and smooth, product was high quality and good price

Delivery did not move for days after payment, i was told to wait then was told there was an operational issue. Then came the cancellation and refund. Days until customer service comes back with a general reply that doesn't help. All in all over a month for having nothing, no product nor refund. Will take this further...

It has been more than a month since I placed the order and I have not received it yet. This unacceptable and I will raise a complain. Not even my money is refunded and theyre asking me for my feedback like the order has been received .

Product selection is good, Customer service support via chat is good. Their UAE phone number doesnt work. Lot of uncertainty in the buying process. No update on delivery schedules, but it was quick delivery . Only delivery and no installation. I actually got exhausted assembling the box I bought.

First of all thank you for your services. You have some amazing range at decent pricing, providing overall value. However below are the big challenges I faced.

1. Installation - it was mentioned that installation is not provided, even with the large furniture items. It was a nightmare to install the heavy pieces with a right expertise. If you do not have facility or resources to provide installation, it should be clearly mentioned while shopping. Or better charge extra and provide.

2. Third party courier - the courier tracking is not clear. I ordered a table and stool set. Stool set came and tracking not showing where is the table. I had to chase Aramex for 3 days to get the table, after the stool set is received.

3. No customer care or contact number to reach out Vida XL. It was extremely difficult to find out how to reach out to Vidaxl for after sales service, as basis as shipment update. After lot of digging, I found one number, which was never reachable.

Good product.

Before placing order i checked when is delivery date, it said 1 to 2 days.. ... after 4 days i checked said still in transit, then vhecked the next day.... same story, then i get email saying my order is delayed till 10th of december, when i ordered on the 3rd, contacted customer service, same story (sorry for delay) then again i get email asking for my address, like they going to deliver lol ... nothing again, plus i provided my address begore check out and it is in order confirmation email they send me. All i can say they playing games, if anyone recieved anything then i would be surprised....STAY AWAY FROM THIS SCAM COMPANY, ..... 12 th december still in transit LOL... customer service just repeats same story, plus they can't do refund because order in transit and i can refuse delivery only then you get refund, what happens if you don't recieve your order, ....that means no refund. STAY AWAY FROM THIS SCAM .....

I consulted with the customer service at Vida XL for the delivery times for the goods that I wanted to purchase. I was told and assured two days maximum. I ordered the goods on that basis and after five days one table arrived. Still do chairs and still no clear indication when they will arrive. I made multiple attempts to contact customer service to get more information, but I was completely wasting my time. Customer service is almost non-existent. The table that was delivered was made of relatively good teak, however, the overall construction was not great. If you have alternatives, please consider them before going down this route.

Incompetent delivery and update of order. Ordered last Nov and got the update that my order has been cancelled a day after the agreed delivery date. I even follow-up several times and all promises until I got a notification that order has been cancelled ruining my plans.

Initially had an issue with a delivery. But thanks to Khaled’s support and professionalism, all was sorted and I’m satisfied with the outcome

I bought a pull-out bed from VidaXL, and the wood broke while assembling it. The quality is very poor and definitely not worth the money. The bed feels unstable, shakes constantly, and doesn’t seem strong enough to safely hold weight. It feels like it could break at any moment. The wood is nowhere near the quality they claim it to be.

Was great found and Great first order service.
Thank you

They sent me an email saying my shipment was on the way, with a tracking code. It was supposed to arrive on Monday, on Wednesday I tried to track where it was. Their site wouldn’t let me track it, it initially said I had to have an account to track? So I created an account using my details that they have. My account said I’d never ordered anything? I then tried the customer service bit, but it said I’d failed the security check because I didn’t know my zip code, there’s no such thing in the UAE. So this set alarms going. So now alarm bells are ringing. I then, after much hassle get transferred to a supposed human. They assure me my order is on the way, and tell me how I can track it, that again didn’t work. So they then share a link, it’s to Aramex, it shows a package in transit. Sort of. But it doesn’t say where it’s going, who it’s going too, where it’s coming from. The only detail it has is a tracking number, and that bares no resemblance whatsoever to the one these people sent me. Not only that, the number doesn’t appear on any email they sent me. So it appears to be fake.

Edit, after seeing their response, which is clearly copy pasted, I’m even more disgusted. It’s an out and out lie that I never contacted them, I contacted them dozens and dozens of times, as my review above mentioned.