For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a par... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... Se mer
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I still haven’t gotten my package. I sent an email with the correct delivery address and asked if it could be resent to that address. The problem was, I added my old address which had a different stre... Se mer
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The dress is beautiful, but unfortunately when I received it, I noticed there was a hole in the back. It looked like someone had tried to repair or hide the hole by sewing it, but the stitching crea... Se mer
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3,1
Medel
163 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
i never got my package
4 maj 2026
Svar från us.motelrocks.com
Hi Emily, I am very sorry to hear that you have not received your parcel - I can see that you have reached out to the customer service team and I will make sure that a member of the team is in touch with you regarding this as soon as possible. I apologise for any inconvenience caused.
Motel x
Received damaged jeans (brown liquid…
Received damaged jeans (brown liquid spill, smells foul) and (evidence this was not during transit) and the team does not want to provide me full refund, not even 50%
26 april 2026
Svar från us.motelrocks.com
Hi Julie, I am very sorry to hear that you have received a damaged product and we will be raising this with our warehouse team. I can see that you have reached out to our customer service team who are awaiting a response to get this resolved for you. I apologise for any inconvenience caused.
Motel x
Poor sizing
The sizing is completely off. Usually when swimsuits go up in size, they not only go up in the size of the band, but also in the cup. I have a large cup size, so I ordered the XL. (Which typically works for me). The cup doesn’t even cover the size of my hand. Imagine that on a breast! The stitching on this bathing suit top is also not the best. There’s visible strings hanging off of the top. Very cute print but it’s clear this is only made for smaller chested people.
4 maj 2026
Svar från us.motelrocks.com
Hi Meghan, I am sorry to hear that you have not been happy with the sizing of your swimsuit - this feedback will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
Svar från us.motelrocks.com
Hi Ava, I am very sorry to hear that you have received an incorrect item in your order - I can see that you have reached out to the customer service team and we will make sure that a member of the team is in touch with you as soon as possible. I apologise for the inconvenience caused.
Motel x
Crazy inconsistent sizing
Received two pairs of the same pants and different colors. One was way too big and the other was way too small. Terrible quality assurance in this day and age. Super frustrating and now an annoying return.
4 maj 2026
Svar från us.motelrocks.com
Hello, I am very sorry to hear that you have experienced an inconsistency with the sizing of your items - please make sure to reach out to the customer service team with some more details of the issue so that they can help out. I apologise for the inconvenience caused.
Motel x
Genuinely terrible customer service
Genuinely terrible customer service. They sold out of the swimsuit I ordered so they sent me a different one. I’ve been emailing and calling for 2 weeks to fix this and they completely disregard my situation. The swimsuit was supposed to be a birthday gift for my sister. If I’m spending $90 on a swimsuit set, I expect to get the swimsuit I ordered. I’m all for small businesses, but this one really did me dirty.
24 april 2026
Svar från us.motelrocks.com
Hi Chloe, I am very sorry to hear that this has happened with your order. I can see that due to an error within the warehouse you were shipped the incorrect item, we have addressed and resolved this with our teams. It looks like you have spoken with our customer service team and they have provided you with a resolution - if you have any further problems please make sure to reach out again. I apologise for any inconvenience caused.
Motel x
Motel x
Fast and easy ordering, downside they don’t last long !
Fast and easy ordering. My niece loves them. Only bummer is they a rip on the backside at the pocket. Third time I had to reorder.
1 maj 2026
Svar från us.motelrocks.com
Hi Ashley, thank you for leaving a review. I am glad to hear that your niece has been happy with the item but am very sorry that you have experienced a fault - please make sure to reach out to the customer service team to see if they can help you out!
Motel x
So good delivers so quick and the jeans…
So good delivers so quick and the jeans are sooo cute
1 maj 2026
Svar från us.motelrocks.com
Hi Angela, thank you for leaving a review. I am so glad to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
Took so long and don’t even know where…
Took so long and don’t even know where my package is now as it wasn’t delivered and no pickup address available
23 april 2026
Svar från us.motelrocks.com
Hi Camila, I am sorry to hear that your delivery too longer than expected. I can confirm that the pick up information will be shown on your Canada Post tracking link, which is available on the DHL tracking page we have provided you with. If you have any problems please just reach out to the customer service team who will be happy to help out. I apologise for any inconvenience caused.
Motel x
Super quick delivery
Super quick delivery. All of my items are perfect and I can't wait to wear everything!!
30 april 2026
Svar från us.motelrocks.com
Hi Tabitha, thank you for leaving a review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
The ease of which I returned what…
The ease of which I returned what didn't fit makes all the difference. My email was answered immediately. I'm excited for my size to he restocked so I can order again. Thank you!
29 april 2026
Svar från us.motelrocks.com
Hi Sunny, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again!
Motel x
In between sizes but overall nice jeans
I really liked these pants and had been looking for a good white staple jeans for the spring/summer season. However neither of the two sizes I tried on fit right. I may have just got unlucky being in between sizes or if it’s a sizing gap issue. I got the W28xL30 and the pants fit very snug and were flattering but too tight around the pelvic area. I knew it would be uncomfortable if I kept them. I sized up and exchanged for the W30xL30 and the waist band was too big. I could slide out of the pants without unbuttoning them. I think I’m just going to have to find a tailor for them. For reference, 28 petite sizes usually fits me just right (abercrombie and fitch has a similar shape and style for comparison that is perfect). I’m 5’3 and 135lbs also. But aside from that for the quality price was to be expected and the exchange process was really straightforward too.
22 april 2026
Svar från us.motelrocks.com
Hi Angelica, thank you for leaving a review. I am sorry to hear that you had experienced an issue with being in between the sizing we have to offer - I am glad that you have ultimately been happy with the quality of the product and the exchange service offered. If you ever need any help with sizing please make sure to reach out to the customer service team who will be happy to answer any questions and provide specific measurements for you!
Motel x
Unfair shipping
I paid extra for express shipping for the package to come several days later and after the event I needed it for. I was provided zero updates or explanation after they delay and feel like I wasted my money for quicker shipping when in reality I was receiving standard shipping.
28 april 2026
Svar från us.motelrocks.com
Hi Maddie, I am sorry to hear that you have not been happy with the shipping service provided - I can confirm that you have placed your order with our 3-4 business day service and the tracking shows that the parcel was delivered within this time. If you have any problems please make sure to reach out to the customer service team.
Motel x
Svar från us.motelrocks.com
Hello, thank you for leaving us a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
Haven’t heard from any customer service…
Haven’t heard from any customer service people.
28 april 2026
Svar från us.motelrocks.com
Hi Hayley, I can confirm that we advise to allow 24-72hrs for a response from our customer service team - they are available Mon-Fri. I apologise for any inconvenience caused and we will make sure a member of the team is in touch with you today.
Motel x
Svar från us.motelrocks.com
Hi Natalia, thank you for leaving us a review. I am so pleased to hear that you have been happy with the service provided and hope to see you shopping with us again soon!
Motel x
Svar från us.motelrocks.com
Hi Julie, I am sorry to hear that you have not yet received your order - I can see that you are currently speaking with our customer service team regarding this delivery so please make sure to keep in touch so that this can be resolved as soon as possible. I apologise for the inconvenience caused.
Motel x
Svar från us.motelrocks.com
Hello, I am sorry to hear that you have not been happy with your experience.
I can see from the tracking information that your parcel is currently at the post office - it does not look like you have reached out to our customer service team so please make sure to email, call or chat if you need any further information as the team will be happy to help!
Motel x
Fast shipping & good quality
Item arrived so quickly and looked just like the image. I'm obsessed!
22 april 2026
Svar från us.motelrocks.com
Hi Jazzy, thank you for your review. I am glad to hear that you have been happy with your item and the delivery service provided - I hope to see you shopping with us again!
Motel x
Fast delivery
Fast delivery, cute item. I am usually a size 25 and the size 24 fit fine.
22 april 2026
Svar från us.motelrocks.com
Hi Asinda, thank you for leaving a review. I am so pleased to hear that you have been happy with your item and the delivery service provided - I hope to see you shopping with us again!
Motel x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.