I have tried to cancel my subscription with HeMed however I never get a response from them. Ive tried cancelling with my bank yet they still try and take the money out. 0/10 customer service. Also the... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Do not use this service . I only initially signed up because it was discounted however before I continue I wanted to check if it would be continuously discounted or a different price after. Not surpr... Se mer
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Fast and efficient to be fair. When using the app there are some issues... When I click on "discover" fantastic... But if I look at an article then go back to home, each time I click on "discover"... Se mer
I’ve lost 16 kg in three months. I’ve cut down on my drinking and takeaway food. My stomach has shrunk considerably. My portion sizes are a fraction of what they used to be if you struggled with your... Se mer
3,2
Medel
99 omdömen
Har besvarat 97 % av sina negativa omdömen
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Refusing to refund for an item never received .
Honestly the worst online pharmacy ever. they took my 250 pound and refused to refund my money back for medication that I never received. I am absolutely dumbfounded by their behaviour .criminal behaviour. Reporting this company.
21 april 2026
Omdöme utan inbjudan
my money taken away from me and meds not delivered
Do not use this service . I only initially signed up because it was discounted however before I continue I wanted to check if it would be continuously discounted or a different price after. Not surprisingly the next month prices were much higher than what you would expect from other pharmacies so I decided to cancel. However they refused to cancel and refund because I had signed up to their ‘terms and conditions’. Honestly I have used many online pharmacies in the past and this has to be the worst in terms of customer service and out right refusing to refund you for medication that you have never received. Do not fall for this trap like I did and use other pharmacies around .
I didn’t even get my medication and they took my moneys.
20 april 2026
Omdöme utan inbjudan
Svar från HeMed
We are sorry to hear that your experience with us did not quite meet your expectations.
Our pricing, including various options like monthly plans, is outlined on our website. While the first month often features a promotional offer, the standard subsequent pricing is clearly displayed before proceeding with ongoing treatment.
As per our terms and conditions, which all customers are required to review and accept during the checkout process, our service includes an auto-refill process. To ensure your treatment continues promptly and without interruption, your payment will be processed, and your medication will be shipped automatically every 28 days, unless a cancellation or request to delay your medication is submitted before your next payment cycle within the correct time frame. We apologise if this did not feel clear during your experience.
That said, we would much prefer to resolve this constructively and support you through the process rather than see you leave feeling dissatisfied.
We have requested your details via Trustpilot so that we can review your case in full and assist you further.
Having read the reviews
Having read the reviews, and standardised replies from HeMed, I have decided not to buy from the company.
24 april 2026
Omdöme utan inbjudan
Svar från HeMed
Thank you for taking the time to share your feedback. We’re sorry to hear that the reviews and our responses have led you to this decision.
We always aim to be transparent and consistent in how we communicate, and we understand that this may not resonate with everyone.
If you have any specific concerns or questions, we would be happy to address them directly and provide more personalised information.
We appreciate your consideration, and we would welcome the opportunity to change your mind and demonstrate the standard of service we strive to deliver.
Everting is well managed and explained…
Everting is well managed and explained to you. It’s all easy to do and follow. I really liked the blood test and progress tracker.
9 april 2026
Omdöme utan inbjudan
I have tried to cancel my subscription…
I have tried to cancel my subscription with HeMed however I never get a response from them. Ive tried cancelling with my bank yet they still try and take the money out. 0/10 customer service. Also the medication I have gotten from them doesn't seem to have any effect where as other companies seem to work a lot more effective.
23 april 2026
Omdöme utan inbjudan
Svar från HeMed
We are sorry to hear that your experience did not meet your expectations.
To clarify, you are able to cancel your subscription with us by giving us 21 days’ notice prior to your next scheduled payment, which takes place every 28 days. If you inform us outside of the 21 days’ timeframe, you will unfortunately be charged for the upcoming payment cycle. Your cancellation will then take effect for the cycle after that.
We understand that timely communication is crucial and we are sorry you felt you had to chase us for updates as this is not the level of service we aim to provide.
Regarding the medication, we would like to advise you that all our medication is fully licensed and directly supplied by the known manufacturers of GLP-1 medication. That said, medication works differently on everyone and sometimes it may take some time to find the necessary adjustments and see what works best for you. Please do not feel discouraged about this at all - this is a normal part of the process.
We can confirm that our team has reached out to you to provide you with further support and discuss your situation. Please do get in touch if you have any other queries.
Fast and efficient to be fair
Fast and efficient to be fair. When using the app there are some issues...
When I click on "discover" fantastic... But if I look at an article then go back to home, each time I click on "discover" it takes me back to the article and not the main info page... Annoying... Need to close app and open again.
Also, the first injection and check in was not very well signposted... Either I missed it or you did not tell me that I had to follow the app instructions and check in for the injections...
19 april 2026
Omdöme utan inbjudan
I’ve lost 16 kg in three months
I’ve lost 16 kg in three months. I’ve cut down on my drinking and takeaway food. My stomach has shrunk considerably. My portion sizes are a fraction of what they used to be if you struggled with your weight like I have done endless diet and fads I highly recommend giving this a shot.
5 januari 2026
Omdöme utan inbjudan
Serious Concerns About Consent and Patient Care Practices
I would strongly advise caution before using HeMed.
My experience has raised serious concerns about how patient care and consent are handled. My subscription and prescription were renewed automatically without any prior consultation, and I was kept on the same dosage despite not giving consent to do so. There was no meaningful clinical engagement or opportunity to discuss my treatment plan, which is unacceptable for a healthcare provider.
Informed consent and patient involvement are basic standards in medical practice. The lack of communication and transparency I experienced felt unprofessional and, frankly, concerning from an ethical standpoint.
If you are considering using this service, be aware that you may not be adequately consulted about important decisions regarding your treatment. I would recommend looking for providers that prioritise patient communication and clinical oversight.
17 april 2026
Omdöme utan inbjudan
Svar från HeMed
We’re sorry to hear that your experience did not meet your expectations.
As outlined in our Terms and Conditions, unless a refill request is manually submitted with a specific dosage, an automatic request will be processed. In those cases, our clinical team determines the most appropriate dosage based on the information available in your account, including your weight loss progress.
For more information on our terms, please visit our website. If you have any further questions, please do not hesitate to contact us.
WARNING
WARNING - Purchased a month MAINTENANCE dose of my weight loss medication as a new customer, assuming they would send next day delivery like all of the other pharmacies, and as advertised on their website. However, HEMED insist on you taking a blood test before processing, then they review , then they send the medication out - understandable if this was my first dose, but I have already been on this medication for a number of months.
This completely unnecessary delay would set my dosing schedule back so I requested a full refund within 24 hours, only to be told they would hold back £59 for the cost of the blood test kit as it had already been dispatched. I have no need or intention of using the blood test kit and offered to send it back, they still refused to refund the cost
Having read other reviews from people who have exactly the same issue, i'm expecting the same response from HEMED - if the blood test requirement is so clear on their website, why are so many people complaining? AVOID!
17 april 2026
Omdöme utan inbjudan
Svar från HeMed
We’re sorry to hear that this experience has not lived up to your expectations, and we appreciate the space to clarify.
The price you have received includes the standard price of the screening kit and the medication offer.
On the website, the screening process, and in the checkout process, they all clearly state that a blood test stage needs to be completed before issuing a prescription. All customers are required to review and accept our terms and conditions before completing their first purchase. These outline how our service works, including the mandatory steps for the screening process and our refund policy. As we provide prescribed medications and regulated medical products, including the screening kit, we are legally required to follow strict prescription and dispensing guidelines.
That said, we are providing a partial refund for the medication as a gesture of goodwill, which goes outside the scope of our terms and conditions.
If you have any further questions, please feel free to respond to us via the app where you can find our contact information.
AVOID - Its all just a con to get your credit card number off you
Got my 1st dose all good. Out the blue, got an email 3 weeks later telling me the SAME dose was on its way to me and I'd been charged.
1.) Why would I want same dose? (Idea is you start off low and go up every month)
2.) Why send me something I didn't ask for.
I complained and they said tough luck its sent now. Basically, they're saying unless you contact them they'll just keep sending the same thing every 3-4 weeks.
Got credit card company involved now. This is a con.
UPDATE: They like having your card. 21 days noticed to cancel. Why? Complete con artists.
16 april 2026
Omdöme utan inbjudan
Svar från HeMed
We’re sorry to hear that your experience did not meet your expectations.
There are several reasons why the same dosage may be prescribed again, including limited weight loss with the previous pen or the presence of side effects. As outlined in our Terms and Conditions, unless a refill request is manually submitted with a specific dosage, an automatic request will be processed. In those cases, our clinical team determines the most appropriate dosage based on the information available in your account, including your weight loss progress.
For more information, please visit our website. If you have any further questions, please do not hesitate to contact us.
The customer is always wrong…
Another the customer is always wrong company... so the process for presctiptions is not standard. My previous persciption I had to complete a questionaire though the app.. they have sent me an email some time somewhere (I have been on holiday and a million backed up).. I have somehow clicked to go on auto refills... haven't lost any weight yet (well 1.5 kg in 2months)... so no increase in dosage for Johnny.
So forget about the app.. where you cannot access chat, probably my fault for having android... can't be them... scruntinise your emails...
To compound this they had taken the funds two days before dispatch... I contacted them before they had physically dispatched my order... but it was tough and unlucky.. your fault and our policy states...blah blah
You only find out how crapola companies are when you have an issue.. and boom HeMed hasn't disappointed..
Just why build an app and then rely on emails...
Anyway looks like I am staying fat for the forseeable future... find another company.. one that is not in the mediocre 3 stars...
15 april 2026
Omdöme utan inbjudan
Svar från HeMed
We are sorry to hear that your experience did not meet your expectations.
As outlined in our terms and conditions, our prescribing process operates on an auto-refill basis. This means that every 28 days, payment is processed and medication is issued automatically to ensure continuity of treatment, unless a cancellation or delay request is submitted within the appropriate timeframe prior to the next billing date. If no questionnaire is completed prior to the 28-day cycle, our clinical team will review and process the prescription based on the most recent information available from your previous refill questionnaire.
We understand how easy it can be for communication or app notifications to be missed and we are continually working to improve how we keep patients informed across all channels.
Regarding dosage, any adjustments are made following a clinical review of your progress and treatment response. If you would like your dose to be reviewed, you are welcome to state this on your questionnaire ahead of your next refill so this can be assessed appropriately.
We are sorry that the timing and circumstances of your experience left you feeling unheard. If you would like us to look into your account further, please contact our support team and we will be happy to assist.
What a con!
What a con!! £160 for a blood test that didn’t work, then a review of what medication Im on which I declared right at the beginning of the process to be told after review I am not suitable for weight loss medication!! No refund as I was set a blood test even though it failed! Mixed messages from their helpline!! I would avoid at all costs, loads of better companies out there. Definitely don’t use this one!
14 april 2026
Omdöme utan inbjudan
Svar från HeMed
We’re sorry to hear that your experience didn’t meet expectations.
As per our terms, we’re unable to accept returns of any packages once they have been shipped. This is because all of our products are subject to strict health and safety standards. Our blood test kits are sealed goods which are not suitable for return due to health protection and hygiene reasons. However, we can provide you a free replacement kit for you to have another attempt of the blood test.
During the checkout process, all customers are required to review and accept our terms and conditions before completing their first purchase. These outline how our service works, including our refund policy. As we provide prescribed medications and regulated medical products, we are legally required to follow strict prescription and dispensing guidelines.
If you would like further clarification about your individual case, our support team is available to help via the app and will be happy to review this with you.
Absolutely terrible experience
Absolutely terrible experience. Within 48 hrs off registration @£164, I received an email offer off £75 a mth for the first two months. I contacted hemed and was given a lot of waffle but I was in contract so they wouldn't honour the deal so insulting. The start up was fine that's why the two stars with the blood tests and the consultations. That's where it ended. Email sent with a few questions I'd like answered but instead they cancelled my contract, but I still had to take the second month which was changed at £241 thinking that I would at least get the higher dose, no sent me 2.5mg what a rip off. With 3 weeks to go with my plan I was blocked out of the app with no further communication.
Why could they not just communicate with me and answer the reasonable question I asked, the only conclusion I have is they couldn't answer because they knew they'd ripped me off.
I am now with nulife and having a great experience at a lot less cost.
Do your research don't jump in.
20 mars 2026
Omdöme utan inbjudan
Svar från HeMed
We’re sorry to hear that your experience left you feeling this way, particularly around communication and pricing, as this is not the standard we aim to provide.
Promotional offers are applied based on the terms available at the time of sign-up and are not always transferable to existing plans once a contract has been agreed. We understand how frustrating it can feel to see a new offer shortly after joining, and we’re sorry if this was not explained clearly.
In terms of prescribing, all medication and dosages are determined by our clinical team in line with safety guidelines and individual factors. This means that the dose provided may differ from expectations, where a higher dose is not considered clinically appropriate at that stage.
We’re also sorry to hear that communication felt lacking during your experience. You should always feel informed and supported throughout your journey, and we take this feedback seriously.
If you would like us to review your case in more detail, including your account access and the queries you raised, we have requested your details via Trustpilot so that we can review your case in full and assist you further.
I am very satisfied with this…
I am very satisfied with this experience and it is only the first week and I have already seen small results that for me are great this I did not expect I can be an excellent patient but this is a company is a wonderful fantastic clinic and I command it to everyone because you are truly professional and very serious these what made me be sure and to make decisions finished to follow the path with you
12 april 2026
Omdöme utan inbjudan
Terrible Company Strange requirements
Terrible company to deal with & awful customer service.
I paid for a weight loss injection & they sent me a blood test to do myself at home which was way too complicated and invasive. No private company has ever asked for a blood test!
I tried to cancel & activate my right to cancel & they refused to refund my money so I have had to dispute it with my bank!
Avoid at all costs!
19 mars 2026
Omdöme utan inbjudan
Svar från HeMed
We’re sorry to hear that this experience has not lived up to your expectations, and we appreciate the opportunity to clarify.
One of the things that sets our programme apart is our comprehensive onboarding blood test. This step is part of our onboarding process, and it allows for every new member, as it allows our clinical team to ensure that the treatment is both safe and the right fit for you. We aim to be as transparent as possible about this, which is why we highlight this requirement at several stages, from our homepage through to checkout.
Beyond safety, these tests provide incredible value; they have helped many of our patients identify underlying health conditions they were previously unaware of. To make the process as seamless as possible, we use the Tasso device, which is designed for a simple and comfortable experience at home.
While we include a straightforward guide to help you every step of the way, we also offer 24/7 proctor calls. This means you can join a video call with a specialist at any time of day or night, and they will walk you through the process in real-time to ensure you feel confident and supported.
That said, we are happy to provide a gesture of goodwill that goes outside the scope of our terms and conditions by issuing a partial refund for the portion of the service you have not yet received.
If you have any further questions, please reach out to us via email or our dedicated phone line, and our support team will be happy to assist you further.
No refund, but I got self-blood test
I was accepted,
And suddenly I got in the post a self-blood test,
No one mentioned that they had asked for a blood test before,
I cannot do a blood test on myself,
All the money is gone,
No refund.
12 november 2025
Omdöme utan inbjudan
Svar från HeMed
We’re sorry to hear that this experience has not lived up to your expectations, and we appreciate the opportunity to clarify.
One of the things that sets our programme apart is our comprehensive onboarding blood test. This step is part of our onboarding process, and it allows for every new member, as it allows our clinical team to ensure that the treatment is both safe and the right fit for you. We aim to be as transparent as possible about this, which is why we highlight this requirement at several stages, from our homepage through to checkout.
Beyond safety, these tests provide incredible value; they have helped many of our patients identify underlying health conditions they were previously unaware of. To make the process as seamless as possible, we use the Tasso device, which is designed for a simple and comfortable experience at home.
While we include a straightforward guide to help you every step of the way, we also offer 24/7 proctor calls. This means you can join a video call with a specialist at any time of day or night, and they will walk you through the process in real-time to ensure you feel confident and supported.
We value your feedback and would love to help further. If you’d like to discuss your specific case, please reach out to our support team via the app, and we’ll be happy to review this with you.
Everything considered
Everything considered, talk through blood test right up to side effects pack with first dose
12 april 2026
Omdöme utan inbjudan
Its reassuringly professional and…
Its reassuringly professional and highly proficient service gave me full confidence in the product from initial assessment through being accepted on the programme its first class
4 april 2026
Omdöme utan inbjudan
I got accepted after applying for…
I got accepted after applying for weight loss medication, then refused and they said i didn't tell them I was on medication. That was not true I did list the medication I was on. They refused to refund me. They scammed me. Do not trust hemed/shemed. It's a scam
10 april 2026
Omdöme utan inbjudan
Svar från HeMed
We’re sorry to hear that your experience hasn’t met your expectations, and we truly appreciate you taking the time to share your concerns. If your blood test results show that you’re not eligible for treatment, your journey on the HeMed Programme will come to an end, and we will arrange a refund for the relevant fee paid towards your first month’s programme, including any prescription. A member of our team has already been in touch, but if you have any further questions or need any additional support, please don’t hesitate to contact our dedicated support team. We’re always here to help.
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