I have tried to cancel my subscription with HeMed however I never get a response from them. Ive tried cancelling with my bank yet they still try and take the money out. 0/10 customer service. Also the... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Do not use this service . I only initially signed up because it was discounted however before I continue I wanted to check if it would be continuously discounted or a different price after. Not surpr... Se mer
Företaget har svarat
Fast and efficient to be fair. When using the app there are some issues... When I click on "discover" fantastic... But if I look at an article then go back to home, each time I click on "discover"... Se mer
I’ve lost 16 kg in three months. I’ve cut down on my drinking and takeaway food. My stomach has shrunk considerably. My portion sizes are a fraction of what they used to be if you struggled with your... Se mer
3,2
Medel
99 omdömen
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Dodgy doesn’t come close
Dodgy doesn’t come close. The charge appears to be for the blood test not the meds, they insist on a blood test which they say is necessary but no other company require this. All calls appear to be from a foreign call centre, they then after 1 month automatically take another payment but apparently this is not a subscription. I will not use this company again and would recommend avoiding them!
23 februari 2026
Omdöme utan inbjudan
Svar från HeMed
We are sorry to read that you feel this way and are disappointed to hear that your experience has led you to this conclusion.
To clarify, the initial payment does not cover only a blood test. It covers the full clinical onboarding process, which includes the blood test kit, laboratory analysis, clinician review and, once approved, your first month’s prescribed medication. The blood test forms part of our medical screening process to ensure treatment is safe and appropriate for each individual patient.
We understand that different providers operate differently, however, our clinical protocols are designed with patient safety as the priority.
With regard to ongoing payments, as part of our HeMed Insight programme it is outlined in our terms that once your first cycle is complete, payment for the next month is taken in line with your titration schedule when the prescribing clinician issues your next prescription. This continues each cycle unless you notify us via your refill questionnaire of any changes that may affect your treatment or if you request to cancel your plan. It is not a hidden subscription but a structured clinical programme that requires ongoing prescribing and review.
We are sorry if this process was not clear to you at the time. Transparency is important to us, and all of this information is provided during sign-up and within our terms and conditions.
We would welcome the opportunity to review your account and address any remaining concerns. Please respond to us privately via Trustpilot with your details so we can assist you further.
paid for treatment 2 weeks ago,blood…
paid for treatment 2 weeks ago,blood test wouldn,t work,asked for a refund and they wanted to keep £59 for they,re FAULTY blood test,numerous e-mails( and another "company" with NO TELEPHONE number ) still waiting for any responce,STAY away,think it,s a SCAM.Just been reading other reviews and I am NOT the only one who complained about blood test ! You offered others a new blood test kit and a video how to use,neither as been offered to Me. WHY ?.
9 februari 2026
Omdöme utan inbjudan
Svar från HeMed
We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that the blood test is described as being included within the first month charge; it is not a separate free product. The payment covers the initial clinical screening process, which includes the blood test kit, laboratory analysis, clinician review and subsequently the first month’s medication. This is outlined during the sign-up process and in our terms and conditions.
Where a kit has already been dispatched, it is classed as a sealed item and cannot be returned or reused for health and safety reasons. For this reason, cancellations requested after dispatch are not eligible for a full refund. That said, we are genuinely sorry to hear that you experienced difficulty using the kit. In cases where patients are unable to obtain a sufficient sample, we offer a replacement kit and can also provide step-by-step video guidance on request to support the process. We are more than happy to share these instructions with you.
We are available via telephone Monday to Friday, 9am–5pm, and our team is always happy to assist directly. A member of our team has requested your details via Trustpilot to be able to asisst you further.
The support provided with the program…
The support provided with the program is outstanding. There is always someone to help at the end of the phone if you are experiencing any problems.
21 februari 2026
Omdöme utan inbjudan
HeMed did their job
HeMed did their job. I am just at the begining, after the second dose, and I can’t wait to see the results after 2-3-8-12 months ❤️❤️
19 februari 2026
Omdöme utan inbjudan
Everything is ok but would like better…
Everything is ok but would like better access of the info given from advisor. The phone number given disappeared before I had time to write it down.
17 februari 2026
Omdöme utan inbjudan
AVOID
As others have suggested - AVOID. Lots of extra steps, unable to accept the results of the blood test i had at GP 5 days ago, their device failed miserably at doing anything except leaving multiple wounds all of which bled freely, just not when the device is attached. Have requested a refund will give them 7 days to do so or i will get Amex to do a chargeback, and they do NOT mess around.
17 februari 2026
Omdöme utan inbjudan
Svar från HeMed
We’re sorry to hear that you had difficulty completing the blood test and that this has left you feeling frustrated.
Our intention is that the Tasso device is easy to use, and it certainly shouldn’t feel like an unpleasant experience. We want to be supportive and help you complete the process as smoothly as possible. If a kit has not worked as expected, we can arrange a free replacement.
We also offer the option to complete the blood test during a video call with one of our trained proctors, who can guide you step-by-step to improve sample collection and confidence. Many patients find this helpful.
In addition, we do have alternative clinical pathways to prescribing in certain circumstances, depending on medical history and available evidence.
We would much prefer to resolve this constructively and support you through the process rather than see you leave feeling dissatisfied. We have requested your details via Trustpilot so that we can review your case in full and assist you further.
A really professional company who values your health journey
This is the 2nd company that I tried on my weight loss program.
HeMed has been a lot more thorough with a comprehensive blood test, excellent customer service, value for money and even a welfare pack that contains mild medication for symptoms you might receive.
Followed up by Webinar & check-in.
I have found this company to be really professional and to take the time to make sure you're welfare is prioritized.
I would definitely recommend this company and their sister company SheMed.
14 februari 2026
Omdöme utan inbjudan
What a shambolic onboarding process
What a shambolic onboarding process. Firstly the blood test which I am partly convinced is so they can upsell you something else later on, then the lack of communications for actually sending out medication. I've had a request for further information which I have responded to within minutes and the average turnaround time on responses are there and seems to be about a week. We are getting into credit card chargeback territory now. I came to them from Dr Franks and I honestly didn't think anything could be more disorganised and shambolic than that waste of space but these guys seem to be on a par - starting to think is the industry.
11 februari 2026
Omdöme utan inbjudan
Svar från HeMed
We’re sorry to hear that your experience didn’t meet expectations.
We consider the blood test an essential step in the weight loss journey.
We also have the proctor call, which is a short video call to confirm weight, ID, and also to register the blood test kit, so you can receive all the updates. If not completed in time, you will not be able to receive all the updates.
We have requested some more details. Please come back to us at your earliest convenience, so that we can assist you further on this.
Singed up online
Singed up online, received blood test kit the next day, easy to follow instructions, returned the test kit had confirmation they had received it, results upload to there app 2 days later and medication issued and received the next day. Overall I enjoyed the video call where i had to share I.D share my weight. Looking forward to seeing what the team have to offer next.
10 februari 2026
Omdöme utan inbjudan
Easy to understand the process of how…
Easy to understand the process of how to administer the drug
7 februari 2026
Omdöme utan inbjudan
Deiver to the wrong address now refuse…
Deiver to the wrong address now refuse to refund. Don't trust them. immoral.. go elsewhere
6 februari 2026
Omdöme utan inbjudan
Svar från HeMed
We’re sorry to hear you’ve had an issue with your order.
A member of our Customer Support team will be in touch shortly to gather the details and work with you towards a resolution.
Easy to follow instructions and kept up…
Easy to follow instructions and kept up to date. My only question is when will the dosage change from 0.25 to a stronger dose and will I be advised. ?
6 februari 2026
Omdöme utan inbjudan
Greats service. Best price i could find
Great service . I have used several providers and this is the only one that dors regulat blood tests to make sure all is well and was best price around for wegovy
2 februari 2026
Omdöme utan inbjudan
Very good experience so far
This is the second company I have tried, I am very impressed with the quality of care, and effort that they have put in. From the blood test, getting results to my first weight in to sending out the treatment that have been in contact with me, when the treatment arrived they also put in a care package into the box incase you needed anything.
I am very happy I chose this company and am not made to fell like just a number
1 februari 2026
Omdöme utan inbjudan
Highly professional
The initial contact with the company was very good, but lengthy. Do not expect to get your meds straight away as there are a number of health questions and checks to go through first.
I did have issues with some of the onboarding process due to my sight impairment. It would be great if the written instructions were in larger print.
Other than that everything was really good from the initial blood test process (which I had help with) to completing the forms and my contact with the health professionals.
They also provide (as part of the package) a lovely packaged sellection of over the counter meds in case you have any minor side effects such as reflux, wind and sickness.
I would definatley recommend this company for the professional processes they use including the way they monitor individuals on the programme to ensure all is going as expected and they do not have health concerns or side effects to the meds not previously mentioned.
1 februari 2026
Omdöme utan inbjudan
Terrible- contacted them 6 times to try…
Terrible- contacted them 6 times to try and resolve a problem.
Purchased- got sent the blood test- Great!
QR code doesn't work in app so now I have a blood test that has no way of being tracked.
Emailed 4 times- repetitive please confirm name, email etc then nothing.
Called - no problem sir we will send you a new QR well I'm still waiting.
I've now requested a charge back from my bank
27 januari 2026
Omdöme utan inbjudan
Svar från HeMed
We’re sorry to hear that your experience didn’t meet expectations.
We aim to respond to all queries as quickly as possible. With regard to the QR code, issues can sometimes occur if the app or system is not fully up to date, so we would recommend checking for any available app or system updates, as this can resolve the problem in some cases.
We are happy to assist you with your requests if you can share your contact information from the request we have sent you. Once received, we will reach out to you as soon as possible.
Very good ,simple onboarding service…
Very good ,simple onboarding service and I was talked through every stage of the process
9 januari 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.