Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths hav... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was... Se mer
Företaget har svarat
My package was lost along the way and the team was super helpful throughout the whole process in trying to figure out what had happened and finding a solution. Very much appreciate the effort that was... Se mer
Företaget har svarat
Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response unti... Se mer
Företaget har svarat
2,7
Dålig
223 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Motelrocks
Hey Daniella, unfortunately it looks like you have left a review for the wrong company on our page - please leave a review for your Motel order if you have any feedback for us!
Motel x
Clothing is really cute but
Clothing is really cute. The price versus the quality of the items is a little disappointing.
16 juni 2026
Svar från Motelrocks
Hi Tracy, thank you for your review. I am glad to hear that you have been happy with your order and your feedback regarding the quality and price of the items will be passed on to the relevant departments.
Motel x
Prompt easy delivery..
25 juni 2026
Svar från Motelrocks
Hi Kerrie, thank you for leaving a review. I am so pleased to hear that you have been happy with the delivery service provided and I hope to see you shopping with us again soon!
Motel x
Svar från Motelrocks
Hi Sally, I am very sorry that you have not been happy with the returns service available for your order.
I can advise that we have recently updated our returns policy for our AU customers so that we are able to offer cheaper and more efficient returns - I hope that you will continue to shop with us in the future. I apologise for the inconvenience caused.
Motel x
Svar från Motelrocks
Hi Lucy, I am very sorry to hear that you have been unhappy with your item and this feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel
My package was supposed to arrive…
My package was supposed to arrive friday 26 June, it is the 1st of July and it still has not arrived and i have no news about the shipping or delivery.
23 juni 2026
Svar från Motelrocks
Hi Maddi, I am sorry to hear that you are experiencing an issue with delivery - please be aware that the standard shipping you have chosen can take around 2-6 working days to arrive and if you have any problems please make sure to reach out to the customer service team who will be happy to help out.
Motel x
Svar från Motelrocks
Hi Olivia, thank you so much for your lovely review! 💖 We're so happy to hear you loved the quality and the colour of your jeans. We hope you enjoy wearing them, and we can't wait to see you shopping with us again soon! ✨
Motel x
Completely different jeans than last…
Completely different jeans than last time I ordered
15 juni 2026
Svar från Motelrocks
Hi Jemima, we're sorry to hear your latest pair wasn't what you were expecting. We understand how disappointing it is when a repeat purchase doesn't match your previous experience. We'd love for our Customer Service team to take a look, so please get in touch with us and we'll be happy to help. 💖
Motel x
Arrived very quickly
Arrived very quickly, in perfect condition and a lovely pair of jeans
21 juni 2026
Svar från Motelrocks
Hi Tyler, thank you so much for your lovely review! 💖 We're so happy to hear your jeans arrived quickly, in perfect condition, and that you love them. We can't wait to see you shopping with us again soon! ✨
Motel x
Returns are insanely expensive
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was super excited to try but very disappointed will not be coming back.
12 juni 2026
Svar från Motelrocks
Hello, I am very sorry to hear that you have not been happy with the returns service available for your order. We have recently launched a new AU warehouse and we are now able to offer a cheaper and more efficient returns service for our Australian customers. I apologise for the inconvenience caused.
Motel x
It was good service when trying to find my lost package
It was good service when trying to find my lost packages and quick answer although the package does take a bit long to arrive while the sizing of the jeans are a bit hard to figure out the jeans are good quality
15 juni 2026
Svar från Motelrocks
Hi Beth, thank you for leaving a review. I am glad to hear that you have been happy with the service provided - if you ever need any help with sizing please make sure to reach out to the customer service team who will be happy to help with any questions. I hope to see you shopping with us again!
Motel x
quality is not worth the money
quality is not worth the money i paid could literally get better quality on shein
12 juni 2026
Svar från Motelrocks
Hi Alyssa, I am very sorry to hear that you have not been happy with your items and your feedback regarding the quality will be passed on to the relevant teams. I apologise for any inconvenience caused.
Motel x
Svar från Motelrocks
Hu Amy, we're so glad you love the quality and fit! Thank you for your wonderful feedback.
Motel x
Quality of my top is appauling!
8 juni 2026
Svar från Motelrocks
Hello, thank you for taking the time to leave your feedback.
We're so sorry to hear you're disappointed with the quality of your top. This certainly isn't the experience we want for our customers. Please get in touch with our Customer Care team, who will be happy to look into this for you and find a suitable resolution.
Motel x
Svar från Motelrocks
Hi Lucy, thank you for taking the time to leave us a review!
We're so pleased to hear your order arrived quickly. We hope you're loving your new pieces, and we can't wait to see you shop with us again soon!
Motel x
Motel changed their jeans
Motel changed their jeans. I ordered the indigo jeans last year and loved them beside them being super long! So when I went to re order I did and the colour is completely different and the lengths have been adjusted. Annoying had to return.
17 juni 2026
Svar från Motelrocks
Hi Ella, thank you for your feedback. We're sorry to hear the jeans weren't what you were expecting this time around.
We understand how disappointing it is when a style you previously loved feels different. We appreciate you taking the time to share your experience, and we'll be sure to pass your comments regarding the colour and length on to our buying team for review.
We're sorry they weren't the right fit this time and hope you'll find another pair you love in the future.
Motel x
Online purchase and delivery were…
Online purchase and delivery were great. However 10 minutes after I made the purchase I email you guys to correct my apartment number which was wrong in the order and I had absolutely no response until I’m almost awake later.
12 juni 2026
Svar från Motelrocks
Hi Paula, thank you for taking the time to leave your feedback.
I can see that an amendment request was submitted on your behalf. Unfortunately, we were unable to make the requested change, and we responded within the next working day to let you know.
I can also see that your parcel has since been successfully delivered. If there is anything further we can help you with, please don't hesitate to get in touch with our Customer Care team.
Motel x
Shien quality
The top I got cost me $65 is so cheaply made you would think it’s from SHEIN
12 juni 2026
Svar från Motelrocks
Hello Danni, we appreciate you sharing your concerns about the top's quality. We are will pass your feedback on to the relevent team.
Motel x
Svar från Motelrocks
Hello Olive, we are so glad we could assist you with your return. Thank you for your kind words!
Motel x
I received a pair of jeans that…
I received a pair of jeans that measured to be too big and i was told that they didn’t measure within the QC and i was told i was unable to get a refund but after it was looked into further i was given a refund which is appreciated.
9 juni 2026
Svar från Motelrocks
Hello, we appreciate you sharing your experience with the jeans and the refund process. We are glad we could resolve the issue for you.
Motel x
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.