Visited the flagship store whilst in London, to purchase a few bits of make up. The store is so incredibly dark (think Hollister back in the day) that it makes it impossible to view the shades of the... Se mer
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The bela midi dress is exactly what I was looking for: a simple elegant shape with unusual sleeves and ruching. The attention in the shop was first rate, the alterations carried out invisibly and quic... Se mer
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The presentation of the product - I will always order her product direct now. She clearly cares about the consumer from the website presentation, to the delivery process and the packaging. I had one i... Se mer
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Still no response from Victoria Beckham customer service and my return is still sitting somewhere at VB premises, unopened. VB still holding onto my money. Meanwhile the Daily Mail shows VB hersel... Se mer
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Företagsinformation
Skrivet av företaget
Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
Kontaktuppgifter
London, Storbritannien
- clientservices@victoriabeckham.com
- victoriabeckham.com
3,3
Medel
493 omdömen
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Gerne wieder
Sehr freundliches, kompetentes Personal. Ein sensationelles Einkaufserlebnis
13 april 2026
Great experience- As always!!
Great experience- As always!!! Thank you so much everyone! 🫶🏻
17 april 2026
Re bela dress
The bela midi dress is exactly what I was looking for: a simple elegant shape with unusual sleeves and ruching. The attention in the shop was first rate, the alterations carried out invisibly and quickly and lovely Nana couldn’t have been more helpful.
16 april 2026
Svar från Victoria Beckham
Hi Deirdre,
Thank you so much for your lovely feedback - we really appreciate you taking the time to share it.
We’re so glad Nana was able to make your visit feel special, and that everything came together just as you hoped.
We look forward to seeing you back in store soon.
Best,
Ishtar
Svar från Victoria Beckham
Dear Jean,
Thank you for your wonderful feedback. We’re delighted to hear that you were pleased with both the quality of our products and the customer service you received.
Your support means a great deal to us, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Great to deal with & the make of the…
Great to deal with & the make of the Posy dress is beautiful. The bronze shade is fabulous 🤩
16 april 2026
Svar från Victoria Beckham
Dear Patricia,
Thank you for your lovely feedback. We’re delighted to hear that you had a positive experience and that you love the Posy dress.
We truly appreciate your support and look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Client Services Team
Love everything about it
Love the brand, the clothes are amazing and my delivery was super smooth!
9 april 2026
Svar från Victoria Beckham
Dear Anna,
Thank you for your kind review.
We’re so pleased to hear that you love the brand and our collections, and that your delivery experience was smooth.
We truly appreciate your support and hope to continue exceeding your expectations.
We look forward to welcoming you back to the Victoria Beckham website in the future.
Kind Regards,
Rio - Client Services
I bought a dress from VB 💕 bought…
I bought a dress from VB 💕 bought online and it was delivered the next day! Very quick, great quality and the dress I am delight with it.
7 april 2026
Svar från Victoria Beckham
Dear Ciara,
Thank you for your wonderful review.
We’re delighted to hear that your dress arrived so quickly and that you’re so pleased with its quality.
It’s great to know your experience met expectations—we hope you enjoy wearing it.
We truly appreciate your feedback and your support, and we look forward to welcoming you back to
the Victoria Beckham website in the future.
Kind Regards,
Client Services
Svar från Victoria Beckham
Dear Mari,
Thank you for your lovely review.
We’re so pleased to hear that your experience felt like a dream and that you were happy with the packaging, speed of delivery, and your new trousers.
We truly appreciate your feedback and your support, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind Regards,
Client Services
I love every item I have purchased
I love every item I have purchased. The checkout is easy, they communicate succinctly via email and the items arrive on time.
7 april 2026
Svar från Victoria Beckham
Dear Jennifer,
Thank you so much for your kind words.
We’re delighted to hear that you’ve loved every item you’ve purchased and that your experience, from checkout
to delivery, has been smooth and efficient.
Your feedback means a great deal to us, and we truly appreciate you taking the time to share it. We look forward
to welcoming you back again soon.
Thank you once again.
Kind Regards,
Client Services
Abysmal customer service
returned items using the supplied dpd label, need to contact them as problem with the return, never anyone on chat and no one answers emails so ive not received the refund and no one to contact to speak about it, abysmal customer service
27 april 2026
Omdöme utan inbjudan
Svar från Victoria Beckham
Dear Darren,
Thank you for sharing your feedback. We are very sorry to hear about the difficulties you have experienced with your return and the delay in receiving your refund.
We understand your concern and apologise for the frustration caused by the lack of response. A member of our team will reach out to you shortly to look into this and assist further with resolving your return.
Your feedback has been shared with the relevant teams as we continue to improve our customer service processes.
Kind regards,
Laura - Client Services
The sales assistants are so bad
The sales assistants are so bad , they have attitudes and doesn't know anything about their job , such a shame for this brand that I love
15 april 2026
Svar från Victoria Beckham
Dear Sylvestre,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience, as this is not reflective of the standards we strive to uphold. Providing knowledgeable and welcoming service is extremely important to us.
Please be assured that your comments will be shared with the team to ensure improvements are made.
We do hope to have the opportunity to welcome you back in the future and restore your confidence in the brand.
Warm regards,
Ishtar
Svar från Victoria Beckham
Dear Sharon,
Thank you very much for your kind acknowledgement of the service provided by one of our client service consultants.
We look forward to assisting you again on your next shopping journey.
Best,
Victoria Beckham is my style ‘Icon’ the store experience did not disappoint!
The team in the store were incredibly friendly, knowledgeable on the product and super helpful
7 april 2026
Svar från Victoria Beckham
Dear Debbie,
Thank you so much for your kind review. We are truly grateful for your lovely feedback.
We are delighted to hear that your in-store experience lived up to expectations and that our team made such a positive impression.
We very much look forward to welcoming you back soon.
Warm regards,
Ishtar
On my first visit to the store in…
On my first visit to the store in London I wanted to look at a handbag that I liked it was not in stock at the store. The sales assistant was very helpful and took my details. She ordered the bag to be delivered at the store on a certain date which would suit me.Her name was Melisa . I went back and bought the handbag
13 april 2026
Svar från Victoria Beckham
Dear Debbie,
Thank you so much for taking the time to leave such a lovely review. We really appreciate your feedback.
We are so pleased to hear that Melisa was able to assist you and make your experience in store so seamless and enjoyable. We will be sure to share your kind words with her.
We hope to welcome you back in store again soon.
Warm regards,
Ishtar
Svar från Victoria Beckham
Dear Sybill,
Thank you for your kind feedback. We’re delighted to hear that you love your dress.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Poor lighting for make-up area
Visited the flagship store whilst in London, to purchase a few bits of make up. The store is so incredibly dark (think Hollister back in the day) that it makes it impossible to view the shades of the make up and match to your skin tone. When I asked a young sales assistant for advice on one brow pencil colour she simply said “yes because it matches your roots”!! She allowed me to try it and, thinking it was the right shade I purchased it (a very rushed experience… “do you need a bag? Do you need a receipt?”) but now being home (in a lit room) it’s totally not the right colour so I’m now stuck with it. Hey ho.
25 april 2026
Omdöme utan inbjudan
Svar från Victoria Beckham
Dear Customer,
Thank you for taking the time to share your feedback. It is incredibly valuable to us as we continually strive to improve our in-store experience.
We are very sorry to hear that the lighting in our beauty area and the service you received did not meet expectations. This is certainly not the level of experience we aim to provide.
Please be assured that we are actively reviewing the lighting to ensure products can be viewed more clearly, and we are also reinforcing training with our team to deliver a more considered and supportive service.
We would very much appreciate the opportunity to welcome you back and provide you with the experience you deserve.
Warm regards,
Ishtar
I love my Julia stretch jean in mid…
I love my Julia stretch jean in mid blue (now my favorite jean to wear) but the Julia stretch jean in Indigo did not fit the same??? I had to return.
13 april 2026
Svar från Victoria Beckham
Dear Janeese,
Thank you for your feedback. We’re delighted to hear that you love your Julia Stretch Jean in Mid-Blue and that it has become a favourite.
We’re sorry to hear that the Indigo version did not provide the same fit. While our styles are designed to be consistent, slight variations can occur depending on the fabric and wash.
We truly appreciate your feedback and your support, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Client Services Team
Return of parcel was very complicated…
Return of parcel was very complicated and I had to pay extra for shipping. Even though I already paid extra for shipping already. Very unsatisfactory.
12 april 2026
Svar från Victoria Beckham
Dear Marius,
Thank you for sharing your feedback. We are sorry to hear that you found the return process complicated
Your comments have been shared with the relevant teams as we continue to review and improve our customer experience.
Thank you again for your feedback and support.
Kind regards,
Laura - Client Services
Svar från Victoria Beckham
Dear Boginja,
Thank you for your kind feedback. We’re delighted to hear that you love your sunglasses and found them to be great value.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
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