The whole shopping experience was perfect. The ambience of the store was calming and elegant with the most amazing smell.. The sale assistants were super friendly and helpful without being overbe... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When I walked into the store, I honestly had no idea how wonderful my experience in this store was going to be. I wanted to know how to use my new Foundation Drops. I was offered the opportunity to... Se mer
I am a huge fan of brand VB. The fabulous classic garments made of stunning fabrics is a firm favourite amongst the luxury brands and the best part is that I find the pricing really fair. We wer... Se mer
Företaget har svarat
I am still awaiting my credit for a return. It was received on 9/3 by you. I processed this return immediately upon receiving and trying on. All in all when I finally get my credit it will have bee... Se mer
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Företagsinformation
Skrivet av företaget
Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
Kontaktuppgifter
London, Storbritannien
- clientservices@victoriabeckham.com
- victoriabeckham.com
4,1
Bra
977 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Don’t be like me — don’t forget to apply the 10% discount on your first order!!!
Help with sizing and fast delivery
11 augusti 2026
Svar från Victoria Beckham
Dear Zarema,
Thank you so much for sharing your feedback.
We’re delighted to hear that our team could assist with sizing and that you were pleased with the fast delivery. We’re so glad you had a smooth experience shopping with us.
Thank you for your continued support of Victoria Beckham.
Kind regards,
Melody - Client Services
I didn’t have a good experience when I…
I didn’t have a good experience when I attended your shop to by some beauty products. I was standing next to the product counter looking for help but nobody made any move for quite a while. One sales lady was busy with another customer, another sales person was just standing around. Finally, the sales lady that was busy asked her colleague to help. Then after a few minutes the colleague had suddenly another customer to deal with. Another lady was supposed to help me who just disappeared before my purchase had been finished. I saw her standing downstairs. She finally was so kind to look for my products so that I could pay. She didn’t check if I am a registered customer and handed over the bag without even looking at me. This is not what I would expect from such an exclusive store
7 augusti 2026
Svar från Victoria Beckham
Dear Alexandra,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience at our store did not reflect the level of service we aim to provide.
Every client should feel acknowledged, looked after and supported throughout their visit, and we’re disappointed to hear that this was not your experience. Your feedback has been shared with the store management team and will be addressed internally so that we can learn from what happened and ensure this is not repeated.
We truly appreciate you bringing this to our attention and hope we have the opportunity to welcome you back and provide you with the level of service and attention you should have received.
Kind regards,
Milena
Beautiful quality white tee shirt I…
Beautiful quality white tee shirt I purchased for my daughter. She loved it!! Win win 👏✋
13 augusti 2026
Svar från Victoria Beckham
Dear James,
Thank you so much for your lovely review.
We’re delighted to hear that your daughter loved her new white T-shirt! It sounds like the perfect gift and certainly a win-win.
Thank you for choosing Victoria Beckham and for your continued support.
Kind regards,
Melody - Client Services
Svar från Victoria Beckham
Thank you for your kind words. We’re delighted you felt welcomed and enjoyed your experience in our store. We look forward to seeing you again.
Kind regards,
Milena
Svar från Victoria Beckham
Dear Eliza,
Thank you for sharing such lovely feedback.
Crafting timeless leather goods paired with high-touch service is at the heart of Victoria Beckham,
so knowing you love our collections so much is the ultimate reward for our team.
We look forward to welcoming you back to Victoria Beckham.
Kind Regards,
Rio - Client Services
Fabulous in store experience and the…
I am a huge fan of brand VB. The fabulous classic garments made of stunning fabrics is a firm favourite amongst the luxury brands and the best part is that I find the pricing really fair.
We were wow’ed by the fabulous in store experience and the VB London store (this word does not do it justice) is more than magnificent. We didn’t want to leave the store.
8 augusti 2026
Svar från Victoria Beckham
Dear Claire,
We appreciate you sharing such a wonderful experience with us. It is lovely to hear how much you enjoy VB and that our store made such a lasting impression. Your kind words are truly appreciated. We hope you enjoy your trousers, and we look forward to welcoming you back again soon.
Kind regards,
Milena
I enjoy the ambience of the space in…
I enjoy the ambience of the space in Dover Street and appreciate the assistance of the staff.
5 augusti 2026
Svar från Victoria Beckham
Dear Liz,
Thank you for your lovely feedback. We’re pleased to know you enjoyed your time at our store and felt well looked after by the team. We hope to see you again soon.
Kind regards,
Milena
High quality and great design.
5 augusti 2026
Svar från Victoria Beckham
Dear Diego,
Thank you for the wonderful feedback.
We are so happy you love the quality and design, and we look forward to welcoming you back soon to Victoria Beckham.
Kind Regards,
Rio - Client Services
Really smooth experience and delivery…
Really smooth experience and delivery was fast, the bag I purchased is beautiful.
12 augusti 2026
Svar från Victoria Beckham
Dear Farheen,
Thank you so much for taking the time to leave a review.
We hope you absolutely love using your beautiful bag!
We look forward to welcoming you back to Victoria Beckham.
Kind Regards,
Rio - Client Services
The ease of ordering
The ease of ordering. The quick delivery and the quality of the packaging . I love my merchandise, the quality is great and sizing was perfect and style is great.
11 augusti 2026
Svar från Victoria Beckham
Dear Inayah,
Thank you so much for your lovely feedback.
We’re delighted to hear that you enjoyed the ease of ordering, prompt delivery and beautiful packaging. It’s wonderful to know that you’re so pleased with your purchase, from the quality and style to the perfect fit.
Thank you for your continued support of Victoria Beckham. We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Terrible customer service in actual…
Terrible customer service in actual fact no customer service
12 juni 2026
Svar från Victoria Beckham
Dear Elaine,
We appreciate you sharing your feedback.
I am very sorry to hear that you felt there was a lack of support during your experience.
Although obtaining specialist advice from our production team took longer than anticipated,
I was pleased to remain in direct contact with you, providing updates until your concern had
been fully resolved. Offering attentive and dedicated service is extremely important to us,
and I truly appreciate your patience as we worked towards a complete resolution.
We sincerely apologise for the frustration caused throughout this process.
Warm Regards
Duffy - Client Services
Svar från Victoria Beckham
Dear Lauren,
Thank you so much for sharing your feedback.
We’re delighted to hear that you were pleased with the quick delivery and beautiful packaging. Thank you for your continued support of Victoria Beckham.
Kind regards,
Melody - Client Services
Great service
11 augusti 2026
Svar från Victoria Beckham
Dear Chris,
Thank you so much for your lovely review.
We’re delighted to hear that you enjoyed your experience with us. Your kind feedback means a great deal to our team.
Thank you for your continued support of Victoria Beckham.
Kind regards,
Melody - Client Services
I received the wrong dress and then…
I received the wrong dress and then they’d sold out!!! So disappointing and had incurred the cost of a pair of VB shoes to match the dress that was never received
11 augusti 2026
Svar från Victoria Beckham
Dear Mrs Gregory,
Thank you for sharing your feedback, and please accept our sincere apologies for this incredibly disappointing experience.
We fully understand how frustrating it must have been to receive the incorrect dress—particularly after purchasing the matching VB shoes for a complete look,
and then discover that your chosen style had sold out.
Although an unexpected warehouse labelling error caused this mix-up, we appreciate that this does not lessen the disappointment of missing out on the dress
you had selected.
We are pleased that we were able to connect with you directly to resolve this and provide a special courtesy code for your next order.
We truly appreciate your patience and hope to welcome you back for a flawless experience next time.
Kind Regards,
Rio - Client Services
Lovely quality products
Lovely quality products, amazing postal service, well packaged and super quick
10 augusti 2026
Svar från Victoria Beckham
Dear Joannie,
Thank you so much for your lovely review.
We’re delighted to hear that you were pleased with the quality of your purchase, as well as the quick delivery and beautiful packaging.
Thank you for your continued support of Victoria Beckham. We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
quick service
quick service, quick replacement, nice packaging. I love shopping for quiet luxury items.
3 augusti 2026
Svar från Victoria Beckham
Dear Thao,
Thank you so much for your lovely review.
We’re delighted to hear that you were pleased with the quick service, replacement and beautiful packaging. It’s wonderful to know that you enjoy discovering our collection and its quiet luxury aesthetic.
Thank you for your continued support of Victoria Beckham.
We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Wonderful experience from start to…
Wonderful experience from start to finish. Exceeded all my expectations. The website and option for a virtual try on was innovative. The design and quality of the dress was beautiful.
10 augusti 2026
Svar från Victoria Beckham
Dear Ela,
Thank you for your wonderful feedback. We’re absolutely delighted to hear that your experience exceeded your expectations, from our website and virtual try-on feature to the beautiful design and quality of your dress.
It’s lovely to know that you enjoyed every part of your experience with us. We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
Svar från Victoria Beckham
Dear Lisa,
Thank you for your lovely feedback. We’re delighted to hear that you were pleased with the quick delivery and that you love your micro bag.
Your support is greatly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
Svar från Victoria Beckham
Dear Marika,
Thank you for your wonderful feedback! We’re delighted to hear that you had such a good experience.
Your support means a great deal to us, and we look forward to welcoming you back again soon.
Kind regards,
Laura - Client Services
Fast delivery and well packaged and…
Fast delivery and well packaged and very good quality.
9 augusti 2026
Svar från Victoria Beckham
Dear Claire,
Thank you so much for your lovely review.
We’re delighted to hear that you were pleased with the fast delivery, careful packaging, and quality of your purchase.
Thank you for your support of Victoria Beckham. We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
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