Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Purchased Amflow MTB and took it home but after ride gears needed adjusting. Rang Stewart in the showroom , booked in following morning and sorted by Adam the mechanic, back riding late morning. Ex... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Really cannot recommend this bike shop highly enough. Absolutely fantastic, friendly and knowledgeable staff. Everyone was extremely patient as I dithered over all the options and tried out numerous b... Se mer

Företaget har svarat

Betygsatt 2 av 5 stjärnor

Bike had a front pannier carrier which was not set up correctly. I sent picture of the bike and this was discrepancy not picked up until i took the bike to my local bike shop. The advisor at UBikes... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Wanted to get a bike for Xmas for my son and ended up buying one aswell. Dealt with a gentleman called Paul both times, once when deciding what bikes to get and the second when picking them up.... Se mer

Företaget har svarat

Företagsinformation

  1. Cykelaffär

Skrivet av företaget

We're not your average bike retailer. We eat, sleep, and breathe cycling, run by riders, for riders!


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

289 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 93 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

They had one in stock!

I recently bought a brand new Trek Marlin 5 Gen 3 from Uprise Bikes because my local Trek shop couldn't (or wouldn't) source me one in the size & colour I wanted.
Well, I found the exact model & size at Uprise Bikes. Not only that but to my surprise they couriered it to me the very next day & at no extra cost. Free tools & bag too!
It worked perfectly well out the box
I am delighted with it

4 februari 2025
Omdöme utan inbjudan
Logotyp för Uprise Bikes

Svar från Uprise Bikes

Awesome, thanks for your review and happy riding!

Betygsatt 5 av 5 stjärnor

Exceptional company throughout

I purchased my Eovolt Afternoon Pro with Uprise recently, and have had nothing but impeccable service from everyone in the company.

The cycle-scheme provider my workplace uses is less than great, but at every step Uprise have kept me in the loop and informed (particular thanks to Mike @ Cycle Solutions for always giving first class service and going above and beyond). Delivery of the bike was exceptional and the free 1-month service was performed without fuss and to an extremely high standard. The staff at Fforestfach are incredibly knowledgeable and approachable, no matter the level of experience (or inexperience in my case!) with cycling and bicycles!

Since taking ownership of the bike, i've had a few teething problems but Nathan has helped me at every step. The rear fender on my bike had an issue and Nathan personally saw to it that this was resolved with the manufacturer, gave me a full rundown on the issue and what will be done, and then PERSONALLY delivered the replacement part to my home address (by bike, naturally). Absolutely outstanding service from a company that operated nationally, but still has that true "local bike shop" vibe.

You have nothing but my admiration and respect, to the entire team. Thank you!

31 januari 2025
Omdöme utan inbjudan
Logotyp för Uprise Bikes

Svar från Uprise Bikes

Thank you so much for your review, glad we could help and hugely appreciated!

Betygsatt 5 av 5 stjärnor

A very happy man

Recently purchased my new ebike here, it's the second bike I have purchased from this store now. The staff are extremely helpful and knowledgeable and helped me with my choice of what products would suit me best. I was undecided on what bike to purchase so the guys at the shop suggested I take the both bikes out for the day to help me choose my new rig and after that I finally found my fit. I will always take my business to uprise as I am always taken care of there. Top quality products and customer service.

4 februari 2025
Omdöme utan inbjudan
Logotyp för Uprise Bikes

Svar från Uprise Bikes

Awesome, really pleased that we could help, thanks for your review!

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, great communication and very speedy delivery. Bike was delivered in perfect condition with great instructions. Would definitely recommend.

13 januari 2025
Omdöme utan inbjudan
Logotyp för Uprise Bikes

Svar från Uprise Bikes

Thanks very much for your review!

Betygsatt 5 av 5 stjärnor

Really easy process to order

Really easy process to order. Ordered via cycle to work scheme (was sceptical at first but honestly really easy to use). No issues, really good. Very vast delivery also appreciated. Will use again.

5 februari 2025
Omdöme utan inbjudan
Logotyp för Uprise Bikes

Svar från Uprise Bikes

Thanks very much for your review!

Betygsatt 1 av 5 stjärnor

I was sadly notified

I was sadly notified, even though it said it was in stock when I made my order had to be ordered from the supplier. This delayed my order and delivery date and was notified 3 days after I made the order, I therefore missed out on receiving it in time for a ride it was required for.

24 januari 2025
Omdöme utan inbjudan
Logotyp för Uprise Bikes

Svar från Uprise Bikes

I'm sorry to read this, we use a real time stock system on our website so that if we don't have the item physically in our warehouse, we can source directly from the supplier but this will automatically update any delivery times on the product page and email confirmations. I completely understand your frustration here though and will look into if there is any further ways that we can clarify this.

Betygsatt 5 av 5 stjärnor

Excellent prompt service

Excellent prompt service. Bike was with me in less than 24hrs, well packaged and fully assembled. Great customer service, even honoured the price match promise. Wouldn't hesitate to recommend and use again myself.

14 januari 2025
Omdöme utan inbjudan
Logotyp för Uprise Bikes

Svar från Uprise Bikes

Excellent, thanks for your review!

Betygsatt 5 av 5 stjärnor

Prompt delivery of my new bike

Prompt delivery of my new bike , had a small problem with it which uprise sorted very quickly .

15 januari 2025
Omdöme utan inbjudan
Logotyp för Uprise Bikes

Svar från Uprise Bikes

Glad we could help, thank you very much for your review!

Betygsatt 4 av 5 stjärnor

Many good points

The price was very competitive. Ordering involved more steps than seemed necessary, with too many nudges towards setting up an account. The confirmation email took a long time to arrive and attempting confirmation with the chatbot failed dismally due to lack of response. Very much on the plus side, delivery was three days AHEAD of prediction!

17 januari 2025
Omdöme utan inbjudan
Logotyp för Uprise Bikes

Svar från Uprise Bikes

Thank you very much for your review and your feedback regarding the chat function, we don't use automated chatbots and our advisors must have been busy on other live chats so do apologise for this frustration. I am pleased to read we were able to get your order to you quicker than anticipated so thank you again for taking the time to leave your feedback!

Betygsatt 5 av 5 stjärnor

New bike order

Great service fast free delivery updated regularly about order no problems highly recommend

6 januari 2025
Omdöme utan inbjudan
Logotyp för Uprise Bikes

Svar från Uprise Bikes

That's great to hear, thanks for your review!

Betygsatt 5 av 5 stjärnor

Purchased a fantastic e-mtb from these…

Purchased a fantastic e-mtb from these guys, delivery was super fast n the bike is brilliant. Needed more help with some other products I wanted n the help n advice was second to none! I would definitely recommend Uprise to anyone considering buying anything bike related. Very happy with everything from start to finish 👍🏼

17 januari 2025
Omdöme utan inbjudan
Logotyp för Uprise Bikes

Svar från Uprise Bikes

Amazing, thank you very much for your review!

Betygsatt 5 av 5 stjärnor

Excellent service

Super quick delivery. Bike all made up for delivery, we just had to put the pedals on.
Nice little tool bag too.
Cannot fault anything. Super service, thank you

8 januari 2025
Omdöme utan inbjudan
Logotyp för Uprise Bikes

Svar från Uprise Bikes

Awesome, thank you very much for your review!

Betygsatt 5 av 5 stjärnor

Very happy with helmet I got from…

Very happy with helmet I got from Uprise Bikes - best price I could find, came quickly considering it was Xmas and packaged in a nice box too

28 december 2024
Omdöme utan inbjudan
Logotyp för Uprise Bikes

Svar från Uprise Bikes

Excellent, thank you very much for your review!

Betygsatt 1 av 5 stjärnor

don't know what I ordered but don't…

don't know what I ordered but don't appreciate the use of my contact data to send me email without my consent

9 januari 2025
Omdöme utan inbjudan
Logotyp för Uprise Bikes

Svar från Uprise Bikes

Good afternoon, I'm very sorry to read this. If you want to email some details to info@uprisebikes.com I will make sure that you are removed from our database. Many thanks

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

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