Bike is great ,but paid for it to be tubeless,but found the rear losing air ,when looked into it your fitter had left the centre rim tape under the new tubeless tape causing sealant to creep through t... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have purchased a few bikes from MTB Monster this year and I can't say enough how great they have been. Communication is superb, I was kept informed of bikes on order and any promise to reply on a... Se mer
Företaget har svarat
Ordered an Orbea from MTB Monster. Fast, clear communication and really good support throughout. Delivered on time, well packed, and my local mechanic was impressed with the quality of the build. Very... Se mer
Företaget har svarat
Excellent team! I had my Orbea in the basket for a while whilst shopping around. I believe it was Hannah who actually rang me and mentioned they had the best price match! Awesome customer service and... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Mountain Bike & E-MTB Specialist Dealer of the worlds best bikes: Santa Cruz, Yeti, Orbea, Trek, Whyte, Nukeproof, Cube, Transition, Evil, Mondraker & Marin.
Kontaktuppgifter
Unit 4a-5 Fairfield Business Park, Longsight Rd, BB2 7JA, Blackburn, Storbritannien
- 01254 959345
- contact.mtbmonster@gmail.com
- www.mtbmonster.com
4,8
Utmärkt
333 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Mtb we're great from start to finish
Mtb we're great from start to finish, customer service was excellent and I would highly recommend 👍
1 april 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Steven,
Thanks for the kind words, we really appreciate it. Glad everything went smoothly from start to finish and that the team could help out. Enjoy the Stereo, and thanks again for the recommendation.
MTB Monster Team
Bike is great ,but paid for it to be…
Bike is great ,but paid for it to be tubeless,but found the rear losing air ,when looked into it your fitter had left the centre rim tape under the new tubeless tape causing sealant to creep through the spokes ,I have stripped off all tape and cleaned and fitted fresh tape plus sealant now fine.also when paying for tubeless valves should you not fit 60mm ones for rear that has speed mag block on ,
17 april 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Sue,
Thanks for the feedback, glad you’re happy with the bike overall.
Sorry to hear about the tubeless setup, that’s not how it should be leaving us. We’d definitely want to look into that, but we can’t seem to find any record of this being reported to us. If you’re able to get in touch with your order details, we would like to review this for you.
Regarding the valves, if your bike is upgraded to tubeless and the bike comes with valves from the manufacturer we will use what is supplied. If the upgrade you have paid for is option 2 or 3 this means we supply the valves ourselves and we always use the reserve 70mm valves to avoid this issue.
Hopefully everything is now running as it should, and if you need anything further just let us know.
MTB Monster Team
I have purchased a few bikes from MTB…
I have purchased a few bikes from MTB Monster this year and I can't say enough how great they have been. Communication is superb, I was kept informed of bikes on order and any promise to reply on a certain date was met every time.
Any upgrades to the bike before delivery were not an issue, and they were very keen to get the rider weight to set the bike up properly before delivery.
Really impressed and I'll be back for any future bikes I'm sure.
16 april 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Gemma,
Thanks for coming back to us again, really appreciate the continued support.
Good to hear the communication and updates have been consistent, and that the setup side of things made a difference. We try to get that right before the bike leaves us, so it’s ready to ride from day one.
If you need anything in the meantime, just give us a shout and we’ll be here when you’re ready for the next one.
Enjoy the bikes!
MTB Monster Team
Svar från MTB Monster (Mountain Bike Shop)
Hi Tim,
Thanks for the review.
Good to hear everything arrived on time and the service met expectations. If you need anything else, just let us know.
MTB Monster Team
Excellent - 100% recommended
Ordered an Orbea from MTB Monster. Fast, clear communication and really good support throughout. Delivered on time, well packed, and my local mechanic was impressed with the quality of the build. Very happy and would definitely use them again.
28 juni 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Gary,
Thanks for the review.
Good to hear everything went smoothly and that you’re happy with the bike. Nice to know it got a thumbs up from your mechanic as well.
If you need anything down the line, just let us know.
MTB Monster Team
Very happy with MTB Monster
Very happy with MTB Monster. Great company to buy from. They were very efficient with the purchase of my ebike. Always keeping me updated with everything from the purchase through to delivery. I would highly recommend MTB Monster 🌟🌟🌟🌟🌟
23 mars 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Fiona,
Thank you for the review.
Glad everything went smoothly and you felt kept in the loop from order to delivery, that’s how it should be. Enjoy the ebike, and give us a shout if you need anything.
MTB Monster Team
Patience Of Saints
I've spent many an hour in MTB Monster trying bikes, asking questions about bikes and sitting on bikes. During this time the staff have been more than helpful. And when I FINALLY made up my mind, they asked me the question; am I sure? No hard sell here. They want to sell you the bike you want. Paul, Anna & the team have all been brilliant.
14 mars 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Alan,
Cheers for sticking with us and for the review!
It takes time to get the right bike, so no rush from our side. Good to hear the team helped you work through it properly.
Enjoy the new ride, and if you need anything, just shout.
MTB Monster Team
I ordered a bike that wasn't in stock - Had great service!
I ordered a bike that was in stock on the mtbmonster.com site and the order went through but to my disappointment the bike had actually gone out of stock.
HOWEVER - When I called and spoke to Georgia in the Customer Service team she was absolutely incredible. Hence the 5 stars - It's what goes wrong, it's how you try to fix it.
Georgia stayed on the line with me for quite a long time chatting to me about alternative bikes and what they could offer me. She was extremely knowledgeable, helpful and patient. She didn't put any pressure on me to purchase something I wasn't sure about and gave me time to research and think about my decision. I managed to find the bike I wanted originally elsewhere and actually felt bad cancelling my order. BUT customer service 10/10. Thanks for your help Georgia.
27 mars 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Adam,
Thanks for the review, we really appreciate the feedback!
Sorry again about the stock mix-up, it's always difficult when there is limited stock left with the supplier as this can go quickly. Really good to hear Georgia looked after you and took the time to go through options properly, no pressure. I will be sure to pass your comments over to her :)
No worries at all on cancelling the order—you’ve got to get the right bike. If you ever need anything down the line, just give us a shout.
MTB Monster Team
Excellent team
Excellent team! I had my Orbea in the basket for a while whilst shopping around. I believe it was Hannah who actually rang me and mentioned they had the best price match! Awesome customer service and great delivery too. The bike came already wrapped! Super stoked, awesome buying experience. Thank you guys! 🤘
7 mars 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Danny,
Thanks for the great review, we really appreciate it.
We're glad to hear Hannah was able to get in touch and offer you a price match on your order!
Hope you enjoy your Wild and we hope to hear from you again in the future :)
MTB Monster Team
Bought a bike through these guys
Bought a bike through these guys, was a great experience throughout. Had a minor issue with it but their team was awesome about getting it sorted.
Would recommend and will be back for my next bike
15 januari 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Greg,
Thanks for taking the time to leave this review. Glad the process was straightforward, and that the issue got sorted quickly.
We appreciate the recommendation, see you when you’re ready for the next bike!
MTB Monster Team
eMTB Newbie
I was new to the eMTB scene and found that the sales staff were very helpful and provided great advice. There is a good selection of bikes and the knowledge provided by the team was well appreciated.
Am now the happy owner of an eMTB and would highly reccomend purchasing from MTB monster.
27 februari 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Chris,
Thanks for sharing your experience, especially as someone new to eMTBs.
We’re glad the team could help you find the right bike and make the process a bit easier to navigate. There’s a lot to take in at the start, so it’s good to hear the advice was useful.
Enjoy the Stereo, and we appreciate the recommendation!
MTB Monster Team
warranty review
i have now bought 2 bikes from MTB monster , i found the sales and aftercare far better than anyone i have ever dealt with .
recently required a new frame which was carried out under warranty, absolutely no issues at all - after seeing the pictures they confirmed this would be carried out under warranty , they obtained a delivery date for the new frame and we booked the bike in and they did the swap- constantly kept me in the loop and no problems what so ever -really easy people to deal with , i would highly recommend these people when your next in the market - i wont go anywhere else !!
6 mars 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Neil,
Thanks for taking the time to share this and for coming back to us for a second bike, it really means a lot.
We’re especially pleased to hear the warranty process was straightforward and that everything ran as it should. Keeping things clear and hassle-free, particularly with something like a frame replacement, is exactly what we aim for.
We appreciate the recommendation and your continued support, it doesn’t go unnoticed.
Hope you are back out riding with your new frame :)
MTB Monster Team
Great service!
Easy to contact, helpful staff, great range and stock of products. Delivery service was great too!
27 februari 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Emma,
Thanks for your feedback, we’re really glad you had a smooth experience from start to finish. It’s great to hear the team were helpful and that everything from availability to delivery met expectations. We appreciate you taking the time to share this.
Hope you enjoy your new bike!
MTB Monster Team
Buying a new bike
This was my 3rd online bike from MTBM & each time I've been happy with the service and unlike others they answer the phone & respond to emails and keep you up to date. I would happily use them again.
19 februari 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi,
Thanks for coming back to us again, we really appreciate the continued support.
It’s great to hear you’ve been consistently happy with the service and communication.
We’ll be here whenever you’re ready for number four :) Hope you enjoy your new bike!
MTB Monster Team
Really helpful from start to finish
Really helpful from start to finish, kept me informed about the progress of my order and build right up to delivery.
24 februari 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Gavin,
Thank you for your feedback, it’s much appreciated.
We’re glad the updates throughout your order and build made the process clear and straightforward. Keeping customers informed is important to us, so it’s good to hear that came through.
Thanks again for your support and we hope you enjoy the Amflow!
MTB Monster Team
Excellent service from the lady I spoke…
Excellent service from the lady I spoke to on the phone to order the bike
4 februari 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Pat,
Thank you for the great feedback. I’m glad to hear you had a positive experience on the phone with Amie and that everything went smoothly with your bike order. We appreciate you taking the time to share this and I will be sure to pass your feedback on to Amie :)
MTB Monster Team
Absolutely amazing service..
Absolutely amazing service from mtbmonster. From start to finish. Nothing was too much trouble and they are so helpful. I went to collect my bike and once I saw it in the shop I was really unsure about the colour, so they let me swap to the same bike and model but in another colour they had available, without any question. They made the process so quick and easy and always with a smile. Thank you!
7 februari 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Dean,
Thanks for the review, we really appreciate it.
Choosing a bike is a big decision, so if something doesn’t feel right (even down to the colour), it’s important to get it sorted there and then. Glad we could make the swap easy and get you set up with the one you were happy with.
Enjoy the new bike, and we’ll see you out on the trails.
MTB Monster Team
New bike
The staff were very helpful, keeping me informed with the progress of the sale and providing a quick and efficient service.
8 januari 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi,
Thank you for taking the time to leave a review. We’re pleased to hear you felt well informed throughout the process.
We hope you enjoy your new bike!
MTB Monster Team
Great allround experience
Great allround experience, from a great price for my bike, to great communication throughout.
Thanks to the whole team.
19 januari 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi,
Thanks for your feedback, we’re glad to hear you had a good all-round experience and that the pricing and communication worked well for you. Much appreciated from the whole team.
Enjoy your new bike!
MTB Monster Team
New bike
Just taken delivery of an Orbea Rise ex demo bike. Firstly, price was fantastic and very minor cosmetic damage to wrap. Top class service and delivery with updated communication all the way. Really happy with the bike and will recommend to others
15 januari 2026
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi David,
Thanks for taking the time to leave a review. We’re pleased to hear you’re happy with the bike and that the pricing, condition, and delivery process met expectations. Appreciate the recommendation, and enjoy the Rise.
MTB Monster Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.