Bike is great ,but paid for it to be tubeless,but found the rear losing air ,when looked into it your fitter had left the centre rim tape under the new tubeless tape causing sealant to creep through t... Se mer
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I have purchased a few bikes from MTB Monster this year and I can't say enough how great they have been. Communication is superb, I was kept informed of bikes on order and any promise to reply on a... Se mer
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Ordered an Orbea from MTB Monster. Fast, clear communication and really good support throughout. Delivered on time, well packed, and my local mechanic was impressed with the quality of the build. Very... Se mer
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Excellent team! I had my Orbea in the basket for a while whilst shopping around. I believe it was Hannah who actually rang me and mentioned they had the best price match! Awesome customer service and... Se mer
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Företagsinformation
Skrivet av företaget
Mountain Bike & E-MTB Specialist Dealer of the worlds best bikes: Santa Cruz, Yeti, Orbea, Trek, Whyte, Nukeproof, Cube, Transition, Evil, Mondraker & Marin.
Kontaktuppgifter
Unit 4a-5 Fairfield Business Park, Longsight Rd, BB2 7JA, Blackburn, Storbritannien
- 01254 959345
- contact.mtbmonster@gmail.com
- www.mtbmonster.com
4,8
Utmärkt
333 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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This mtb company are absolutely class……
This mtb company are absolutely class… great service from start to finish from ..many thanks
6 september 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Lee,
Thanks for the great review!
Hope you are enjoying your Action Team :)
MTB Monster Team
Would not use this compnay
I purchased a cube reaction back in April. The bike then just stopped working. I contacted the shop and they advised us to send the bike back. This cost us £75 to return the bike for a warranty fault that we could not have caused. I had to wait approximately 3 months for the problem to be solved, communication was great though. They then returned the bike damaged, without a charger and without the battery covers.
I sent a video straight in to show the damage, as predicted the shop are saying it wasn't their fault. They contacted the delivery company that they choose for me to be then told a £3000 bike that I purchased and used about 5 times is now damaged and they won't do anything about it.
10 september 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Tammy,
Thank you for your feedback and for acknowledging the strength of our communication throughout your case. We’re sorry to hear that you were ultimately dissatisfied with your experience, and we’d like to take this opportunity to clarify the timeline and actions taken.
Your bike was collected on 09/07 as requested. Unfortunately, there was an initial delay in diagnosing the issue due to receiving the incorrect key—twice—which prevented us from completing the necessary checks. We understand this was an honest mistake on your part. Once the correct key arrived on 22/07, diagnostics were completed by 25/07, and it was confirmed that the battery had failed and required replacement under warranty.
Battery shipments typically take longer than standard parcels due to their classification as hazardous goods. Once the replacement arrived, the battery was installed, and your bike was confirmed as fully operational by 08/08. Dispatch was then scheduled for 16/08, as per your request, since you advised us you would be unavailable to receive the bike before 19/08.
Regarding the missing part in your returned package, we acknowledged this was a human error and arranged next-day delivery of the missing cover to resolve the issue promptly. We again apologise for this oversight.
Concerning the reported damage, all bikes are video recorded upon arrival at our facility for quality assurance purposes. The damage in question was already present when the bike arrived. Based on the footage and the condition of the packaging, we believe this occurred during transit due to inadequate packing, rather than courier mishandling.
We’re pleased that you accepted the goodwill gesture offered. However, we were surprised to see your review state that we were unwilling to resolve the issue, given that your email to us acknowledged and accepted the resolution.
While we genuinely value all customer feedback and are always working to improve, we do feel your review does not accurately reflect the full context and the efforts made throughout your case, as outlined above. We hope you may reconsider this review, taking everything into account.
Kind regards,
The MTB Monster Team
Great service from purchase to…
Great service from purchase to delivery, I highly recommend MTB Monster very competitive prices , I searched a long time for the right bike and price
Thanks again MTB Monster
16 augusti 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi,
Thanks for the lovely review!
Hope you are enjoying your new bike :)
MTB Monster Team
Santa Cruz Bullit
Whole process of purchasing my new bike was very simple and efficient from start to it being delivered
7 augusti 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Lee,
Thanks for the great review! We're glad to hear the feedback :)
MTB Monster Team
Great feedback on my perches and…
Great feedback on my perches and planing on the pickup day
7 juli 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Gavin,
Thanks for the 5 star review! We're glad to hear you are happy with your new bike and the collection.
Hope you are enjoying your new Amflow.
MTB Monster Team
Custom MyO WIld M10
I recently got the Orbea Wild M10 in custom MyO from MTB Monster (see website), and I can confidently say it’s one of the best decisions I’ve made for my riding experience.
I messaged MTB Monster after seeing a similar bike on Instagram. They called me the same day, to discuss options and informed me about MyO and directed me to the MyO site on Orbea. I customised it and shared the code with MTB Monster. Such a simple and amazing way to order a bike.
The entire MTB Monster Team (believe me I've spoken to them ant some point haha) are absolutely amazing. I had so many questions about the bike, I changed the order twice, with a change of colour and nothing was too much trouble. I can honestly say, I've never had an experience like it. I’ve bought many bikes over the years and MTB monster win, no contest. I would 100% have no hesitation recommending them for all your bike needs. I even needed support on fitting a few things to the bike after it was delivered, again straight in my inbox were detailed instructions. I mean can I get any better?
For me, this is “the definitive” and all things bike retailer for me. I won’t shop anywhere else.
Onto the bike - This bike is an absolute powerhouse—the motor delivers incredible torque, making climbs feel effortless and allowing me to push further and faster. I'm not a spring chicken, nor am I very fit, but this bike...is insane and really does make a huge difference when riding.
The battery life is outstanding, easily handling long trail days without a hitch. I’ve ridden it across varied terrain, yet to hit the big trails, but so far I have zero compaints and only praise.
One of the standout features for me was the ability to custom design the paint of the M10. It’s such a cool touch that makes the bike feel truly personal.
The finish and overall appearance of the bike is stunning—I’ve had so many compliments on the look alone.
Orbea’s attention to quality and detail is evident in every component. From the frame to the suspension, everything feels premium and built to last. It’s clear this bike was engineered with serious riders in mind.
MTB Monster are an Authorised Dealer and If you're considering an e-MTB or MTB using Monster is a complete no-brainer. Highly recommend!
To all at MTB Monster, a sincere thank you (especially Hannah, the sales Team & Tom) putting up with my questions!
Gavin
23 juni 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Gavin,
Thank you for taking the time to write such a lovely review.
We really appreciate your thorough feedback on your experience and the bike itself! It's great to hear we were able to make the process seamless for you and answer your queries along the way. I will pass your comments onto the team, they will be pleased to hear your review :)
Hope you have many happy miles on your new Wild and look forward to hearing from you again in the future!
MTB Monster Team
Always really good communication
Always really good communication, Always kept us up to date on everything, the amflow bike is on another level, best bike ever bought and delivered really quickly after mtb received it,
18 juni 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Dougie, Thank you very much for the review!
We're glad you were happy with our service and are enjoying your new bike :)
MTB Monster Team
Bought the new trek rail from MTB…
Bought the new trek rail from MTB monster, price was cheaper that other online shops.
Staff were lovely and helpful throughout the process. Bike delivered on time with no problem.
Highly recommended!
Thank you MTB Monster!
2 juni 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi,
Thank you for leaving us a great review!
We're glad you were happy with the purchasing process, I will pass your feedback onto the staff who dealt with your order :)
Hope you are enjoying the new Trek Rail.
MTB Monster Team
Very clear communications from the team…
Very clear communications from the team after I secured my order the bike was du the following month, they made every effort in keeping me in the loop. Bike del on time and couldn't be happier with my purchase. Great team at MTBM
4 juni 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Howard,
Thanks for the great review! We are glad to hear you were happy with your purchase and our service.
Hope the Stereo is treating you well and see you soon for your 6 week check :)
MTB Monster Team
Great Customer Service
Absolutely outstanding service from MTB Monster! The customer service was exceptional – clear, friendly communication throughout and they went above and beyond to ensure everything was spot on. A truly seamless and positive experience – highly recommended!
12 juni 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Carl,
Thanks for the 5 star review! We really appreciate the feedback and are glad we could give you a positive experience :)
Hope you are enjoying the Amflow!
MTB Monster Team
Amazing service from the team
Amazing service from the team, I spoke to and emailed several staff members and all of them were friendly and super helpful, even giving me advice on how to navigate Klarna!
I was looking to buy a new ebike and ideally wanted a discounted model but still with 0% over 36 months; MTB Monster where the only retailer I could find who would offer this, so that was a key factor for me, but the selection of stock and the customer service was a huge reason to purchase from them.
From start to finish the experience was faultless. Thanks all
4 april 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Ross,
Thanks very much for the awesome review!
It's great to hear the team were able to help you with your order.
Hope you are enjoying your new bike and we hope to hear form you again in the future :)
MTB Monster Team
Great bike and excellent after sales…
Great bike and excellent after sales service.
23 maj 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi,
Thanks for the great review! We really appreciate it :)
MTB Monster Team
Orbea Laufey 🤙
Got my Orbea Laufey through MTB Monster & the cycle to work scheme. Super quick process and all the staff were so helpful. 5/5 🤙
16 maj 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Cat,
Thanks very much for the lovely review. Great to hear you were happy with the process of purchasing via Cycle to work and the staff here were able to help you do so :)
Hope you enjoy the Laufey, it's a great choice.
MTB Monster Team
Great service with quick response and…
Great service with quick response and action on queries. Very happy with product ordered and would definitely recommend.
2 maj 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi,
Thanks for the 5 star review! Glad to hear you were happy with our service and the product you received.
MTB Monster Team
Bike was out of stock when order was…
Bike was out of stock when order was placed, quick updates and bike arrived sooner than expected, also bike is Banging!!
21 maj 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Thomas,
Thanks for the great review! We're glad to hear your pre order arrived early and we were able to get this to you sooner than expected, it is always a nice surprise :)
Hope you are enjoying the Marin!
MTB Monster Team
Slight problem with order they sorted…
Slight problem with order they sorted it out straight way and got it next day first class company
8 maj 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Ian,
Thank you for the 5 star review.
I'm glad we were able to solve the issue for you quickly :)
MTB Monster Team
Great service
Great service, answered all my enquiries quickly and bike delivered when they said it would…
10 april 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Alan,
Thank you for the great review!
Hope you are enjoying your Amflow :)
MTB Monster Team
Very happy with my purchase of a Cube…
Very happy with my purchase of a Cube reaction hybrid pro 800, excellent cycle . The whole process of buying the bike online was very good. I was kept informed of the whole process at all times , the delivery was great received it exactly as stated . I would highly recommend this shop especially buying online. Good experience
Thank you very much.
22 april 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Tim,
Thank you for leaving us a 5 star review!
We really appreciate your feedback and are glad you were happy with our service :)
Hope you enjoy your new Reaction.
MTB Monster Team
Very helpful and friendly in the…
Very helpful and friendly in the purchase of my first electric bike made sure I was on the correct size and happy to answer my newbie questions
5 april 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Andrew,
Thank you for leaving us a great review!
We're glad we could help with the purchase of your first E-bike and answer your questions.
We hope you are enjoying the new bike :)
MTB Monster Team
Disappointing anticlimax
After weeks of communications I was told yesterday that they didn't actually have the bike I'd been waiting for and was hoping to be delivered this week. I was given some story about the wrong bike being in the box, even though a few days before I'd been told it was in the workshop being prepped for delivery. They sounded rather relieved when I decided enough was enough and phoned to cancel the order. Even if the story about the wrong bike being in the box was true, it doesn't say a great deal about the manufacturer's QC systems, so maybe I dodged a bullet?!
Technical knowledge was also lacking when questions were asked about componentry upgrades.
Edit: Lowering score due to the condescending reply below that I've only just decided to read. Seems to imply that I'm thick for not understanding the freehub issue. The only bit I couldn't understand was I was telling you the freehub was available from the manufacturer and you were insisting it wasn't possible to change it.
As for you appearing to be pleased at not having me as a customer, well, I can assure you you're not as pleased as I am!
15 april 2025
Omdöme utan inbjudan
Svar från MTB Monster (Mountain Bike Shop)
Hi Simon,
We have read your review and do sympathise with the situation. It is exciting to have a new bike on the way and when something gets in the way it is a frustrating time all round. You are correct there was an issue with the manufacturer and they packed a higher specification model in a different size into the box than you had ordered. We were completely unaware of this until the mechanic unpacked your box to discover what had happened (This is why you were told the bike was in our workshop as we send this email once the warehouse receives the stock). When we contacted the manufacturer they acknowledged the issue, apologised and looked to arrange a replacement as soon as possible but you contacted us again within 24 hours to say you wanted to cancel so we did not get a chance to tell you when a replacement was possible.
In all honesty, we we're slightly relieved when you decided to cancel as a few days prior you had found the finance application process quite stressful and your emails suggested you felt quite worked up about it. We knew that a replacement would take an extra few days and we didn't feel you would be happy with this given your previous emails. A member of the team processed your refund and sent confirmation of this within 5 minutes of ending the call with you. You then sent an aggressive email suggesting we were trying to keep hold of your money and we replied with evidence to prove your refund was processed straight away and we had not delayed this.
In terms of the upgrades, you did contact us about upgrading to AXS drivetrain. We came back to you on the same day to say that this was not an upgrade we currently offered (it was not advertised as one on the website) We explained that if you wanted non T-type AXS you would just need a mech and shifter but if you wanted T-type AXS those parts only work with each other so you would need a T-type cassette which uses the XD driver and not the HG driver fitment which is what the NX cassette specified on your bike uses. You mentioned in your email that you didn't understand the freehub bit but didn't ask us to clarify further just said you were looking forward to seeing the bike so we did not comment on this any further.
We always take all feedback on board and look to improve our services where possible. In this particular case the error was not on our part but with the brand and we reacted as quickly as we could to find a resolution. The advice we gave regarding the upgrades is accurate and to suggest the technical knowledge is lacking on our side we think is unfair.
Our reputation is of the utmost importance to us and we take a lot of pride in our work so we are always really disappointed to hear when someone is not happy and make every effort to identify any areas we can improve to better support customers forward. In this particular case we feel the events were completely out of our hands and we couldn't have foreseen them.
We are sorry you are disappointed and hope you manage to source the bike you want very soon.
All the best.
MTB Monster Team
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