The insurance itself covers what we need, and making a claim is really easy. The money is reimbursed to your account within a few days. The website is clear and user-friendly. I opt for Unum every yea... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Brilliant company. Had to have very expensive emergency dental work completed which I was so worried about affording. Put in my claim and paid within 48 hours. What's on the policy list is exactly wha... Se mer
recently visited my local dentist and afterwards made my claim through the portal. The process was very easy and I was promised claim would be reviewed within 10 days. This was surpassed as my claim w... Se mer
5 star service from harry at Unum dental . This is the second experience ive had with the company and just great overall service . Right from the start of the call Harry was so pleasant he is fantast... Se mer
Företagsinformation
Skrivet av företaget
We’re a leading employee benefits provider that offers expert health and wellbeing support alongside financial protection through the workplace.
Kontaktuppgifter
Storbritannien
- unum.co.uk
4,1
Bra
851 omdömen
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Thank you for being so helpful
Thank you for being so helpful, & your app is very easy to use which makes things better when communicating with you
17 maj 2024
Great service
Clear easy to use claim procedure, payment back into my account within 3 days
12 maj 2024
Terrible
Terrible. Just a mess
Trash, useless people. More focused on finding 1 flaw so they don't pay out.
Unprofessional and dumb AF!
I hope you lot close down or get fired! U have a lawsuit coming your way. Scammers
4 juni 2024
Omdöme utan inbjudan
Absolutely 5 stars to Unum Dental
Absolutely 5 stars to Unum Dental. I wholeheartedly recommend Unum to anyone looking for private dental insurance.
My dentist was not forthcoming with information for a claim. I spoke to Jodie (Unum claims), she was professional, courteous and well informed and efficiently resolved the matter, which was way beyond me. Jodie went above and beyond!
Online claims process is easy to follow, or you can email. Calls are UK based and answered quickly. Claims are paid within a few days. Brilliant Company.
I can’t Thank you enough Jodie & the claims team. Excellent service, a rare find today. Janice Webb
29 maj 2024
Omdöme utan inbjudan
Misled Customer
Dental started off well, received some claims.
Then had a pulp extraction, claimed under 'Extractions'. Received payment for my claims followed by an email a couple of days later stating they have incorrectly paid the reimbursement as it comes under 'Root Canal' and 'Extractions' are only for tooth extractions so I sent the payment back.
Checked the policy wording and nowhere does it state 'Tooth Extractions'.
I raised this with customer services, who did not answer my questions and instead forwarded my email to complaints department.
Complaints co-ordinator acknowledged my complaint and advised handler details.
It's been over 2 weeks now and no contact regarding my complaint at all. The complaints process advises there will be regular updates which is subjective.
Terrible experience and do not feel as a valued customer!
10 april 2024
Omdöme utan inbjudan
when it works it's ok
when it works it's ok, not the best cover
when it doesn't work they're not very helpful, if they respond at all
14 maj 2024
Omdöme utan inbjudan
Dental work plan
I have a plan through my work and within a few days of claiming the money was right back into my account - Super easy and hassle free :)
1 maj 2024
Slick interface
Excellent communication and fast response times for claims made and questions asked.
8 maj 2024
Easy to use.
Easy to use, a pleasant, simple & well presented user interface, swift claim resolution.
7 maj 2024
Excellent!
Have had 3 claims in the last 4 weeks, all paid within 3 days of submitting the claim. Can’t fault their excellent customer service 😊
10 maj 2024
Omdöme utan inbjudan
I think Unum UK are doing a great job…
I think Unum UK are doing a great job because they are quick and helpful and take the stress away from going to the dentist.
6 maj 2024
Very efficient service.
7 maj 2024
Quick turn around on my claim
27 april 2024
A simple request for reimbursement…
A simple request for reimbursement within policy that I have made repeatedly has turned into over 4 weeks of confusion, multiple touchpoints and absolutely no co-ordination across your teams - you also clearly do not respond to any correspondence within the database. Utter confusion despite a complaint being raised I received 3 more emails within 24 hours all clearly not knowing I had spent ages on the phone to you yesterday morning which resulted in the complaint being raised.
30 april 2024
Very Satisfied…
I found the whole process easy to be very clear and easy to use, and payment was dealt with quickly.
22 april 2024
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