Unbound XR Omdömen 

Bericht gestuurd met een klacht/opmerking binnen 2uur een reactie en goed geholpen ze hebben er alles aan gedaan mij te helpen en tevreden te stellen

4/5 doordat bezorging iets vertraagd was. Maar dit probleempje zat hem bij PostNL

De prijzen zijn goed, maar wat me het beste bevalt aan Unbound XR is de 100% garantie dat als je op tijd besteld, je order de volgende dag binnen is.
Verder heel tevreden over de Meta Quest 2- één van de beste aankopen van de laatste jaren. Ik was de xbox one een beetje zat met zijn onaangekondigde updates van een half uur of meer etc. Een series x met betere graphics maar zelfde soort spellenaanbod had ik mijn bedenkingen over, maar de Quest is echt next level qua ervaring- de juiste keuze.

Geleverd volgens afspraak. Product goed verpakt.

Als klant kan ik de service van Unbound erg waarderen. Op mijn vragen wordt altijd snel en adequaat gereageerd wat o.a. resulteert in snelle verzendingen.

Unbound VR is de place to be voor alle VR hardware en software(vragen). Altijd snelle levertijd en voor vragen kunnen we ook altijd terecht. Het runnen van een VR-park is een stuk makkelijker met hun hulp. Een dikke tien!

Er gaat bij UNBOUND van alles mis. Zij leverden een kabel a raison van 25 euro waarvan de USB connector binnen no time afbrak. Deze kabel is nauwelijks buigzaam waardoor tijdens normaal gebruik een te grote belasting op USB stekker komt en dus afbreekt. Voor mij was dit reden om bij de leverancier verhaal te halen. Gebeld en na 15 minuten in de wacht te staan, krijg ik een medewerkster aan de telefoon. Ik leg het probleem uit en vraag het adres waar de ondeugdelijke kabel teruggestuurd kan worden, Zij kon mij geen adres geven. De medewerker die het adres wel weet, was op dat moment ziek, Zij zou mij de volgende dag terugbellen. Dat is tot op heden niet gebeurd. Op hun website heb ik ook geprobeerd een retouradres voor miskopen te achterhalen. Het enige resultaat was dat ik een loop geleid werd. Hun website is dus ook al niet op orde.
Mijn advies is om zeer terughoudend zaken met UNBOUND te doen. Zij hebben hun zaak niet op orde.

My recommendation is AVOID THIS COMPANY! When it comes to refunds/returns, the company is very unprofessional and not helpful at all. I had to pay myself for return shipping label. They repeatedly told me they will cover the return and taxes, but once they received the VR headset, the customer service started ignoring me and wasting time. I received the refund for the VR headset, but still no sign of shipping and tax money for almost 2 MONTHS (The amount is 312€, which is alot).

When i ordered from them, they didn't provide tracking number for my order. I received a wrong model of the VR headset and on top of all of that, it was DEFECTED...

I was kinda nervous of what I'm going to get, because to my understanding you can't tell whether you're gonna get a v1 or a v2 before you open the box, but I got exactly what I ordered, and it arrived in a week. Not a scam site, even though some seem to feel that way (at least in my case).

I Had the Worst Experience ever with this company, First i ordered A Pimax 8KX Dmas The 1St November, they say they ship the same day or next day delivery, but in my case it took a week before they even sendt it and they didnt even provide me a tracking number, i had too beg for it but was ignored alot by customer support, once i recieved my order i got the wrong headset Kdmas 8kx i got Not dmas and a faulty defected headset aswell(Defected mic and Displays), at first i got offered 20 Euro coupon from their page felt like a joke to me, but then they told me too return the headsett Manually since they couldnt provide me with an shipping label from my Region (Norway) so i paid for shipping and i paid for taxes and they said many times it will be covered but since i provided with my bank details they havent even bothered too answer at all, and still i am waiting for an answer, ive been begging and calling almost everyday for an answer and still they are ignoring me! Calling them is completely useless since its just a reception they cant do anything, i want my vat and shipping refunded for, this is the worst customer experience ive ever had with any company, i Lost alot of money because of this company!

Item arrived with really odd sizing so unless you're a very skinny orangutan it won't fit.

Absolutely impossible to return. No way of starting a return on the website (form goes nowhere). The information in the package is for the manufacturer who also won't accept the return.

No email address, no customer services.

Ordered a Hp reverb g2 cable. Was supposed to be shipped to me a week ago after waiting 3 weeks for it to come in stock. Date comes and goes no cable. And most importantly no update. Website is pretty terrible for info on order update. Had to send them an email to be told its delayed a week. That week comes and goes and no update. I have to chase them up again to be told its now delayed another 2 weeks.

Customer service is poor. They get 1 star for actually replying to my emails but right now i have paid for an item that is now going to be a month late . I have a feeling its never coming. Do not use if the item is not in stock as they are terrible.

Thankfully i have paid through paypal so will seek a refundmmost likely.

Shame as some reviews were great this is why i used them.

Vandaag besteld, morgen NIET in huis. Waardeloze belofte. Ik bestel voor honderden euro's en alleen omdat een case nog niet op voorraad is, wordt er helemaal niets verzonden. Wat een teleurstelling, hoewel het aanbod mooi is.
[ toevoeging 25-02-2022] : Bij navraag is deellevering wel mogelijk. Was mooi geweest als dit automatisch ging.

Just ordered the EOZ straps from tundra labs and everything went smoothly I emailed them before I placed my order to 100% make sure that the item I wanted to order was in stock. I would give it 5 stars except that shipping cost was 13 Euro to Sweden for a couple of straps that took about 1 week to get here.

Paid and no contact for over three weeks. No product sent, no confirmation or communication. Currently in the process of requesting a refund, will probably have to get PayPal to step in.

I ordered an expensive headset cable from them. They answered a query I had quickly and I received the cable one week later.
There is confusion with their name – unboundvr.co.uk is actually the same as Unbound XR, ( Kerkenbos 1063 M, Nijmegen, Netherlands). If you look at this company it has good reviews on Google and ValuedShops. It is a perfectly good source of VR equipment and Trustpilot is, at the moment, not reflecting this.

Can confirm as others have reported this is a scam company.
Misleads customer that parts are in stock and ready for next day delivery.
Ordered a week ago..at a premium price...twice that of manufacturers but needed part asp...tried to communicate with customer services lol for 3 days still no reply

AVOID SCAM COMPANY

First. This is a scam company, they advertise things in stock then after you have paid, send you an email telling you the item is out of stock, then when you ask for your money back so you can go elsewhere they don't reply or return your funds.
Second. This is not a UK company although they use a .co.uk
address to get you in thinking they are a genuine UK company, they are not.

J'ai effectué une commande sur le site d'un produit indiqué en stock devant être livré le 26 novembre. Je finis par contacter le service client qui me répond que le produit n'est plus en stock. Ma commande a pourtant été débitée. Je demande donc l'annulation et le remboursement de cette dernière et depuis plus de nouvelles du SAV...

First purchare went smoothly.
Recieved package 3 days after purchare.

Unbound support was very helpfull in responding to emails concerning shipping and other questions i have.
Very friendly and good communication.

Only slight flaw is their english sites are run through a translation machine.
When i wrote my address the site didnt display what i wrote after saving. Happens because of the translation wierdly enough, but support team assured me that the correct info were stored and indeed were right when i recieved my package.