I'll keep this review simple. My wife and I own a holiday home where the letting agent has recently been taken over by Travel Chapter. Having now dealt with Travel Chapter's 'systems and rules... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have a cottage that is well advertised. The company account manager has some useful suggestions of how to increase bookings. When there is a problem ie damage to part of the property they are rather... Se mer
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Our accounts manager, Tracy Marriott is very good. We don’t need to contact her often but when we do Tracy is very prompt and helpful with replies. Tracy keeps us updated on the performance of the c... Se mer
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My house in Herne Bay, Kent has been available for holiday rentals for many years now and I have worked with several agencies. I must say that the Travel Chapter method of allocating a specific memb... Se mer
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Företagsinformation
Skrivet av företaget
The Travel Chapter is proud to have built a reputation as one of the UK’s leading holiday letting companies with a network of brands that offer quality self-catering accommodation across England, Scotland and Wales and even parts of Europe.
Kontaktuppgifter
Storbritannien
- travelchapter.com
3,7
Medel
402 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service from Travel Chapter.
Excellent service from Travel Chapter.
Super support from Annabel Leach with many great ideas. All communication was quick and efficient, I highly recommend them.
10 april 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Nicola,
Thank you for taking the time to share your feedback.
We're thrilled to hear that you've had a great experience with our company and that you've been happy with our communication and support. Your recommendation means a lot to us, thank you.
If we can be of any further assistance, please do let us know and we'll be happy to help.
Kind regards,
Hayley
Perfect base for a dog friendly holiday
The cottage was clean and comfortable, very well equipped. There was a lovely enclosed garden for our dog Peggy who loved sniffing round all the nooks and crannies, a distant sea view from the side of the garden. Lots of nice walks on the doorstep. We would definitely recommend this cottage and would definitely rebook if we visited this area again, the perfect base for a dog friendly holiday.
1 februari 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Lorraine,
Thank you for taking the time to share your feedback further to your recent holiday. We are pleased to hear that you had such a wonderful stay and that your dog Peggy enjoyed it too.
If we can be of any assistance with booking your next holiday, please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
Avoid Travel Chapter
I applied for a job with this shower. I was encouraged to get an automated email back promising that I would be informed of the progress of the application within a week. We are now nearly 3 weeks later and, in spite of several follow up emails, no communication! I have tried to call them but no-one answers. It would have been better not to have received the email promising a response! I hope this review may ilicit some form of communication??
25 mars 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning,
Thank you for taking the time to share your comments. We are sorry to hear that you have not heard back from our recruitment team.
We have spoken with the team this morning and they have confirmed that they will investigate and respond to you directly in the next couple of days.
Thank you
Doesn't need 2 pages of words.
Doesn't need 2 pages of words.
Location and house fantastic..
Met the owner really nice person
House magical, upside down set up....
It was a fab week in February one I won't forget...not sure of exact dates
3 februari 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Andrew,
Thank you for your holiday feedback, it sounds like you had a fantastic time.
If we can be be of any assistance with booking your next holiday, please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
Had a wonderful holiday
Had a wonderful holiday. Lovely cottage. The beds were comfortable. Hosts were very friendly and welcoming. We were very grateful for the welcome package of local products to start our holiday off.Only downside was limited parking spaces.
21 mars 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Marian,
Thank you for sharing your feedback, we're pleased to hear that you had a wonderful holiday.
We hope that you will book with us again in the future, if we can be be of any assistance please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
Property owner satisfaction
We have advertised our holiday home, Horne's Place Oast & Barn, through Travel Chapter for years and have been very happy with the service provided. The owner portal is easy to use and the customer-facing websites are too. Having a dedicated account manager who knows our property and takes the time to give individualised advice on how to maximise bookings is great – thanks Joice.
11 april 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Amy,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you’ve been happy with the service we’ve provided over the years. It's great to hear that your Homeowner Account Manager is so helpful and supportive.
We truly value you as a homeowner with us and your continued loyalty, as always, please feel free to contact us if we be of any assistance.
Kind regards,
Hayley
Wonderful view of Brixham .Only…
Breakwater at Heath Court has a wonderful view of Brixham .Only downside was that the Ground floor Bedroom En -Suite though immaculately clean, as was everywhere else that mattered eg Kitchen and main Bathroom ,had no means of heating and we were there in March and it was Cold. There was a Wall mounted Fan Heater but it did not work.
Do not let this stop you Booking during the warmer months you will not be disappointed !
8 mars 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Alan,
Thank you for taking the time to share your review further to your recent holiday. We are pleased to hear that you had an enjoyable stay in Brixham.
In order for us to identify which holiday property you stayed in, we will need some more information from you please. You will shortly receive a request from Trustpilot, please respond within 3 days. We will then make sure your feedback on how the property can be improved is shared with the Homeowner Account Manager, who can relay your comments to the homeowner for future consideration.
If we can be of any assistance with booking your next holiday, please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
The Cider Press (Yew Tree Cottage) Sway
We thoroughly enjoyed our stay at Yew Tree Cottage (The Cider Press), which was definitely enhanced by all the great commination and information from the owners. The welcome goodies too were a great bonus and very enjoyable. The beds and pillows were extremely comfortable, plus you could see the linen and bathroom towels were very good quality, making our stay seem more like being in a posh hotel, which was lovely. The location of this cottage too was perfect for walks in the New Forest as it was literally at the end of the road. We will definitely look at staying in this property again in the future.
28 februari 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Wendy,
Thank you for taking the time to share your feedback further to your recent holiday. We are delighted to hear that you had such a wonderful stay.
If we can be of any assistance with booking your next holiday, please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
Don't arrive in the dark!
We had a horrid journey and arrived after dark, which didn't help. It's not a great road to stop on in the dark as the cars whizz down the hill past you. We had expected that we would be able to unpack our vehicle from the parking space - but there wasn't space for that and the parking space is not next to the cottage entrance. We have stayed in cottages where they have advised that the parking space is tight and had more space to park than this!
The steps down from the road are absolutely treacherous in the dark too, no lighting.
So, I don't think the cottage description is as helpful as it could have been and the experience has really put me off using this letting agent again.
20 mars 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good afternoon Catherine,
Thank you for taking the time to share your comments further to your recent holiday. Your feedback is important to us, as it helps us to improve our service.
In order for us to review the details of the holiday property you stayed in, we will need some more information from you. You will shortly receive a request from Trustpilot, please respond within 3 days. This will then allow us to update the property information where needed, ensuring it remains clear and accurate for future guests.
If you have any queries or if we can be of any further assistance, please don't hesitate to get in touch with us directly.
Kind regards,
Hayley
Beautiful lodge very comfortable bed
Beautiful lodge very comfortable bed
Very clean , loaded kitchen with all utensils even thought of bags of ice cubes amazing view's
hot tub was fabulous and we even met the 2 properties owners dogs..
Only 2 things I would change
1 major - sofas aren’t comfortable at all
& 1 minor for when walking round with no clothes on,a curtain would help on front door. But amazing stay and we will be back for sure
24 februari 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Dawn & Gary,
Thank you for taking the time to share your comments further to your recent holiday. We are pleased to hear that you had a lovely stay.
In order for us to identify which holiday property you stayed in, we will need some more information from you. You will shortly receive a request from Trustpilot, please respond within 3 days. We will then ensure your feedback about how the property can be improved is passed onto the Homeowner Account Manager, who can mention your feedback to the homeowner for future consideration.
If we can be of any assistance with booking your next holiday, please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
Cottage was compact with an…
Layout of cottage was compact with an AGA. Just right for two. Local shop 100yds. Sea shore 45mins walk. Ideal location for walks or days out.
10 april 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning John,
Thank you for your review, we're delighted to hear that you had an enjoyable holiday.
If we can be of any assistance in booking your next holiday, please feel free to get in touch and we'll be happy to help.
Kind regards,
Hayley
It was easy to book
It was easy to book, the details of our cottage were absolutely spot on.
Everything was done with efficiency.
28 mars 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good Morning Nikki,
Thank you for taking the time to share your feedback. We're delighted to hear that you had a great experience with the service from Holiday Cottages.
Kind regards,
Amy
A very clean and excellent facilities…
A very clean and excellent facilities within the cottage. Amazing setting and lovely area with pub and shop near.
We would recommend this cottage.
10 mars 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Susan,
Thank you for sharing your feedback. We're delighted to hear that you had a great stay and would recommend the property.
Kind regards,
Amy
Great place very clean nice walk to the…
Great place very clean nice walk to the lake we really enjoyed it
21 mars 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good Morning Andrew,
Thank you for your review and it is great to hear you really enjoyed your stay.
Kind regards,
Amy
40th wedding anniversary
Had a lovely time at Bilbo Barn in yorkshire.What a beautiful part of our country.Mary and Arthur are a lovely couple and made us most welcome.would recommend to anyone to visit 😀
7 februari 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good afternoon Deb,
Thank you for taking the time to share your feedback. We're delighted to hear that you had a lovely stay in Yorkshire for your anniversary and positive experience with the Homeowners.
Kind regards,
Amy
Second time to Birchcroit visiting…
This was our second time to Birchcroit and it did not disappoint. It's a lovely homely base to return to which now feels familiar. Lovely birds and lots of variety, from woodpeckers to owls in the garden. House is cosy and comfortable to stay in. Would return again.
15 mars 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good afternoon Lizzie,
Thank you for your feedback. It's lovely to hear that you had a great stay at Birchcroit and would return.
Kind regards,
Amy
Had an amazing few days at Gate House…
Had an amazing few days at Gate House Aberdovey
Home owners and Holidaycottages.com were amazing help
Cottage was beautifully clean and well equipped a real home from home
Bed was super comfortable
Garden and patio area just perfect for that early morning coffee with an awesome view
Thank you too Glyn & Carol lovely hoists as always
20 mars 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good afternoon,
Thank you for taking the time to share your feedback. We're delighted to hear that you had a great experience with the service from Holiday Cottages and the Homeowners and that you had a lovely stay at your chosen property.
Kind regards,
Amy
Owner review Company generally follow up promptly to…
Company generally follow up promptly to the owners & keep in touch.
Bookings this year are satisfactory.
8 april 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning,
Thank you for taking the time to share your feedback. It's good to hear that you're satisfied with the communication our company provides, and it's also great to know that bookings this year are going well.
We truly value you as a homeowner with us, and as always, please feel free to contact us if we can be of any assistance.
Kind regards,
Hayley
Hannah dealt with a very difficult…
Hannah dealt with a very difficult situation with great speed and professionalism so we would have no hesitation in recommending Travel chapter
6 januari 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good afternoon Giles,
Thank you for taking the time to share your positive experience. We truly appreciate you recognising the efforts made in handling a difficult situation quickly and professionally, and we are so pleased to hear that you would recommend us to others.
As valued homeowners with us, please feel free to reach out if we can be of any further assistance.
Kind regards,
Hayley
Highly recommend this company and the staff are great!
Great website and easy to use as an owner. Louise who helped us from the start has been fantastic and made the whole set up process stress free providing a very efficient and personal service to make sure everything ran smoothly throughout. I would highly recommend the company.
1 april 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good afternoon Marion,
Thank you for sharing your feedback. We're so pleased to hear that our New Business Manager made the onboarding process smooth and stress-free. It's great to know that you received an efficient and personalised service, and we appreciate your recommendation - thank you.
As valued homeowners with us, please feel free to contact us if we can be of any further assistance.
Kind regards,
Hayley
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