I'll keep this review simple. My wife and I own a holiday home where the letting agent has recently been taken over by Travel Chapter. Having now dealt with Travel Chapter's 'systems and rules... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have a cottage that is well advertised. The company account manager has some useful suggestions of how to increase bookings. When there is a problem ie damage to part of the property they are rather... Se mer
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Our accounts manager, Tracy Marriott is very good. We don’t need to contact her often but when we do Tracy is very prompt and helpful with replies. Tracy keeps us updated on the performance of the c... Se mer
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My house in Herne Bay, Kent has been available for holiday rentals for many years now and I have worked with several agencies. I must say that the Travel Chapter method of allocating a specific memb... Se mer
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Företagsinformation
Skrivet av företaget
The Travel Chapter is proud to have built a reputation as one of the UK’s leading holiday letting companies with a network of brands that offer quality self-catering accommodation across England, Scotland and Wales and even parts of Europe.
Kontaktuppgifter
Storbritannien
- travelchapter.com
3,7
Medel
402 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Fantastic cottage with good amenities near by …
We arrived at this charming cottage in a lovely village location.. .
Everything you need is available and the bed was the most comfortable we have had yet staying away from home .. we had a fantastic night sleep every night. ..
Although the garden is quite small it is just enough for the dogs to enjoy and the patio area is a lovely sun trap for sitting out and relaxing. .
The owner was exceptionally helpful and told us some lovely dog walks in the local area. .
Would definitely recommend this cottage and am looking forward to booking here again when we are that way next.
1 maj 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Paula,
Thank you for sharing your feedback, we're so pleased to hear you had a comfortable and enjoyable stay.
If we can be of any assistance when booking your next stay, please feel free to contact us and we’ll be happy to help.
Kind regards,
Hayley
We arrived the 3/5/25 to celebrate my…
We arrived the 3/5/25 to celebrate my 60th birthday and what a brilliant time we had. It was just such a beautiful clean and cosy house. The warm pool was such a hit with my grandchildren and the warm games room that we dived into to dry off after getting out of the pool in the cool wind and having a hot shower there. The games room was just brilliant with the pool table, darts and fridges etc for the bbq and drinks. We had a bbq under the pergola with the fire pit and toasted marshmallows. The bedrooms are beautifully decorated with comfortable, crisp, clean beds and very good showers. The hot tub and sauna were in perfect position for when the little people were in bed at night. Sitting in there looking at the stars - I just had the best time. The hosts were brilliant and so helpful just at the end of the phone.
3 maj 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Jackie,
Thank you for taking the time to share your review, following your recent holiday. We're so pleased to hear that your 60th birthday was made all the more special by such a fantastic holiday experience.
If we can assist you with booking a future holiday property, please don’t hesitate to get in touch and we’ll be happy to help.
Kind regards,
Hayley
The most lovely stay you could wish…
The most lovely stay you could wish for… Meadow View Lodge at Bassenthwaite was truly incredible! We stayed in the 2 person cottage and had breakfasts
In the guest house … the owners were amazing ( as were the breakfasts)!
Could not recommend more highly!
2 maj 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Susan,
Thank you for taking the time to write a review, we are so pleased to hear that you had such wonderful stay.
We appreciate your recommendation and hope to welcome you back to book with us again in the future.
Kind regards,
Hayley
A really lovely cottage in a small village
A really lovely cottage with all the facilities we could have wanted. Comfortable beds, very useful bathrooms and spacious living rooms. The garden was small but enough space with shade/sunny areas.
The cottage is very central for birding and easy to get to restaurants. Will definitely book it again
26 april 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Diane,
Thank you for sharing your feedback further to your recent holiday, we're delighted to hear that you enjoyed your stay at your chosen cottage.
If we can be of any assistance when booking your next holiday, please feel free to contact us and we’ll be happy to help.
Kind regards,
Hayley
A thanks to Travel Chapter
Travel Chapter are the management company for my holiday cottage let in Northumberland. I would just like to take the time to thank them for the great service they give to me, especially Laura and Aiden, my day to day contacts. It’s not often you see reviews from owners but I think they deserve a little of my time to put pen to paper.
21 maj 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning John,
Thank you for your kind words, we truly appreciate you taking the time to share your feedback—it means a lot to all of us here.
We’re delighted to hear that you’re happy with our service, especially the support from your day-to-day contacts. Providing a great experience for our homeowners is important to us, and your recognition is much appreciated.
Kind regards,
Hayley
Bank Barn Yew Tree Farm
Bank Barn on Yew Tree Farm was set in a wonderful location over looking the fells, the accommodation had everything we needed for a comfortable stay & the owners left us alone but were always on hand if we had any queries & were very welcoming on our arrival. I’d happily return for another stay.
25 april 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Mark,
Thank you for sharing your feedback. We're pleased to hear you had an enjoyable and comfortable stay. If we can be of any assistance in booking your next holiday please feel free to contact us and we'll gladly assist.
Kind regards,
Hayley
The property was in a very dirty state…
The property was in a very dirty state and in need of some maintenance and re-decorating. The stairs from ground to first floor were dangerous, the treads leaning outwards and the carpet grippers exposed, the oven had to be cleaned before we could use it, two excellent cleaners were sent in to do this, needing a scraper to remove the grease, all the kitchen cupboards were full, leaving no space for our food, a lot of the items just seemed to be junk, not required, all surrounded by dirt and food crumbs, the pans stored under the prep table were thick with cooking fat, we had to wash anything we needed to use prior to use.This makes me doubt the authenticity of the reviews prior to our stay and certainly showed that the photos on your site are years out of date. The location was good but, the walk to the beach by the footpath is 20 mins. and not possible with a pushchair, using the roads to walk to the beach is tricky with a lack of pavements on the tight lanes.
25 april 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning John,
Thank you for taking the time to share your feedback following your recent holiday. We appreciate all feedback, which is helpful to ourselves and the homeowners we work with.
To help us verify your booking and the property you stayed at, we kindly ask for some more information. You’ll shortly receive a request from Trustpilot, please respond within 3 days. Once we have this, we’ll make sure your feedback is passed on to the Homeowner Account Manager, who will investigate your feedback to ensure any issues at the property are resolved where needed.
Should you experience any issues during your next holiday booking with us, please do reach out to our friendly holiday support team who are available and happy to assist during your stay.
If you have any queries or if we can be of any further assistance, please feel free to get in touch with us directly.
Kind regards,
Hayley
The booking process & updating news…
The booking process & updating news leading up t the holiday was great. The Old Cheyney Cheyney Estate was a fabulous place to stay. Clean, Tidy, Spacious, Quiet, Beautiful location, it had it all.
25 april 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Mr Drew,
Thank you for your feedback. We're glad to hear that you found the booking process smooth and the updates helpful in the lead-up to your holiday.
We’re pleased you had such an enjoyable stay and look forward to welcoming you back to book with us again in the future.
Kind regards,
Hayley
Very easy to book
Very easy to book and everything was just as advised
26 april 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good afternoon,
Thank you for taking the time to share your positive experience booking a holiday property through us!
If we can be of any assistance when booking a future holiday, please don’t hesitate to get in touch and we’d be delighted to help.
Kind regards,
Hayley
Making it easy
Travel Chapter and Katie made the process easy and understandable for a first-time short-let owner. Katie provided valuable advice and reassurance, and the on-boarding experience was seamless. They also have a local presence and are easy to contact when necessary.
16 april 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Andy,
Thank you for sharing your feedback. We're really glad to hear that our New Business Manager and team made your first experience as a holiday let homeowner smooth and reassuring.
We truly value having you as a homeowner with us, as always, please feel free to contact us if there’s anything we can assist you with.
Kind regards,
Hayley
Excellent service and a pleasure to work with
I’ve had a very positive experience with Travel Chapter from initial phone calls before I had even purchased our holiday home right through to getting the property marketed and bookings coming in. Every member of the team I have dealt with has been personable, efficient and knowledgeable. I wouldn’t hesitate to recommend Travel Chapter to market and manage a holiday let.
28 april 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Jan,
Thank you for taking the time to share your feedback. We're absolutely delighted to hear that your experience with us has been so positive.
We truly value having you as one of our homeowners and appreciate your recommendation - thank you.
As always, if there's anything you need or any way we can support you further, please don't hesitate to get in touch.
Kind regards,
Hayley
My account manager is very helpful and…
My account manager is very helpful and gives great advise
24 april 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning,
Thank you for taking the time to share your feedback, we are delighted to hear that your Homeowner Account Manager is so supportive.
We truly value you as a homeowner with us, as always, please feel free to contact us if there's anything further we can help with.
Kind regards,
Hayley
Review of Stay at Kingsfell, Keswick
Having stayed at Kingsfell for around 30 years we have noticed many changes to the property. The most noticeable one has been the slow 'Gentrification' of it as it has become less of a comfortable family home and more of a standard holiday let, which is a shame.
This year the drying room (essential in Keswick) was unusable as part of the dresser had been placed in it (this also meant that access to some equipment was also not possible).
Once again the heating was not working properly (a couple of years ago it just went off and we lacked heating or hot water).
Also one of the sockets in the kitchen didn't work (an electrical problem?).
These issues were reported but, following a visit we were they told that we should not have been using one of the rooms as a bedroom even though it had been made for us and we were not told of the downgrade when we booked.
This property needs a bit of TLC, not plastic flowers and a large stag picture.
Its sad but in 2026 we will be looking elsewhere.
1 mars 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Gary,
Thank you for taking the time to share your comments further to your recent holiday. We appreciate all feedback, which is valuable to both us and the homeowners we work with.
To verify your booking and the property you stayed in, we’ll need a little more information from you please. You’ll shortly receive a request from Trustpilot, please respond within 3 days. Once we have this, we’ll make sure your feedback is passed on to the Homeowner Account Manager, who will discuss your concerns with the homeowner to ensure any issues at the property are resolved where needed.
Should you encounter any issues on your next holiday booking with us, please do reach out to our friendly holiday support team who are available and happy to assist during your stay.
If you have any queries or if we can be of any further assistance, please feel free to get in touch with us directly.
Kind regards,
Hayley
Great company
Really easy website to use, very quick responses to my enquiry. Just super helpful in general with information.
6 mars 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Julie,
Thank you for your review, it is much appreciated. We are glad to hear that you found our website was easy to use and that we responded to your enquiries promptly.
If we can be of any further assistance, please feel free to contact us and we'll be happy to help.
Kind regards,
Hayley
Very professional
The company are very professional and their estimates of how many bookings I would get proved to be very accurate.
21 februari 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Ken,
Thank you for your kind feedback. We're pleased to hear that you are happy with our service and bookings levels.
We appreciate having you as a homeowner with us and if there is anything we can assist you with, please feel free to get in touch.
Kind regards,
Hayley
Professional and friendly
As a new business, I found Louise from Travel Chapter professional, friendly and informative, she guided us through the process with ease and positivity, I would not hesitate to recommend the Travel Chapter team in future
15 april 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Tracey,
We're so pleased to hear that our New Business Manager was able to assist you in such a professional and friendly manner.
We truly appreciate your feedback, and we're grateful for your recommendation. Please don't hesitate to reach out if you need anything else in the future.
Kind regards,
Hayley
Holiday Home Owners Beware!
Travel Chapter provide a terrible service and charge huge fees to mismanage your holiday home.
I have had guests without gas central heating and hot water in the midst of winter becuase of bad management.
Whats more when I withdrew my property from the management service I was hit with a £500 early withdrawel fee as a final insult.
I now have a local lady manage my property and market myself on Airbnb.
14 april 2025
Omdöme utan inbjudan
Svar från Travel Chapter
UPDATED REPLY:
Good morning Paddy,
Thank you for confirming your details. Please be assured that we are looking into your concerns and will contact you directly to discuss further.
Kind regards,
Hayley
INITIAL REPLY:
Good afternoon,
Thank you for taking the time to add a review.
So that we are able to investigate this further and provide a thorough response, would you be able to confirm the name of your property please?
We look forward to hearing from you so that we can provide a response.
Thank you
Little Gem in Porthallow
Wonderful bungalow is a lovely position. Only minor irritation is that the information states arrival after 17:00 whereas the cottacge notes state after 15:00. Shame the pub opposite is closed.
21 mars 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Michael,
Thank you for your feedback further to your recent holiday, we are delighted to hear that you enjoyed your stay.
Please be assured that we will get in touch with the homeowner to confirm the correct arrival time and update the arrival details where necessary, thank you for highlighting this.
If we can be of any assistance with booking your next holiday, please feel free to get in touch and we'll be happy to help.
Kind regards,
Hayley
Good range of properties, but could be improved.
A wide range of properties all over the country. Good information about each property, but it could still be better. Exact information to confirm gardens are safe and enclosed, also exact information about off road parking. Also either exact information about layout, or better still, floor plans. Encourage property owners to totally stay for a week in their property, would help to ensure everything was comfortable, well equipped and in working order. We have only ever found one perfect property and that turned out to be where the owners lived when in the UK.
14 mars 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning,
Thank you for your feedback, which helps us and the homeowners we work with to enhance the guest experience.
While we aim to provide as much information as possible in the property details, our friendly and helpful Customer Service Team are on hand to discuss your requirements and can help answer any specific property questions you may have. Please feel free to contact us if we can be of any assistance with finding a suitable property for your next holiday, and we'll be more than happy to help.
Kind regards,
Hayley
The management team
The management team has been very helpful. Darren Williams and Megan Desborough have both been responsive and thoughtful.
12 april 2025
Omdöme utan inbjudan
Svar från Travel Chapter
Good morning Anna,
Thank you for taking the time to share your feedback, we are glad to hear that our team members have been able to assist you so effectively.
As a valued homeowner with us, please feel free to reach out if we can be of any further assistance.
Kind regards,
Hayley
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