Had an issue with a booking in that I booked a 2 together journey for my daughter and her partner for a football match but it turned out my daughter wasn't going but there is an option to undo the bo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It was so helpful to find an app that let me use different types of railcards, as I have a disabled persons railcard, and I will be travelling with 2 teenagers who have the 16-17 saver railcard. I... Se mer
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Firstly the staff at the end of an e-mail were very quick to respond to my questions and thorough in their reply. What really made the difference was the lady responding took the time to acknowledge t... Se mer
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What a breath of fresh air. Great app and brilliant customer service. Never using any other app for trains again. Ironically it was the train company who referred me to them when my question was too h... Se mer
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Företagsinformation
Skrivet av företaget
Trainsplit.com is dedicated to saving you money on train tickets. By simply splitting your train journey across two or more train tickets, you can save money on your next trip. Thousands of people are now enjoying affordable train travel thanks to TrainSplit.
Kontaktuppgifter
Raileasy, 10 Station Parade, E11 1QF, London, Storbritannien
- customer.support@trainsplit.com
- trainsplit.com
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Disgruntled
I have used Trainsplit a number of times and have been happy. However, I now want a refund as I have COVID and cannot travel. There is no telephone number and apparently on line Covid not a valid reason!! All I want is to speak to someone.
23 mars 2026
Omdöme utan inbjudan
Svar från Trainsplit
We are genuinely sorry to hear that you felt the need to leave a negative review, I am not able to locate any correspondence from you.
Our dedicated team is committed to delivering efficient and effective support, and we believe that email communication enables clear documentation and prompt resolution of your enquiries. So that we can investigate this further for you. Please can you email customer.support@trainsplit.com along with your booking reference number.
Excellent price and service
Excellent service, cheapest tickets, 10/10 customer service.
20 mars 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're thrilled to learn off your fantastic experience with us, and we really appreciate your positive feedback. Thank you for your 5* review! ~ Jonathan
Thank you Jonathan!
Jonathan from the customer service team in particular was so incredibly helpful and polite and helped solve my issue speedily and without any problems. He also helped to clarify any questions I had and overall turned a very stressful mishap into a very pleasant interaction
4 mars 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're really happy to learn that you had such a wonderful experience with us. Thank you for your 5* review! ~ Jonathan
Excellent customer service
Excellent, speedy response to my query and refund processed promptly.
3 mars 2026
Omdöme utan inbjudan
Svar från Trainsplit
Your kind words have made our day. Thank you so much for your 5* review! ~ Jonathan
Excellent way of buying train tickets
Simple to use, with good savings over conventional booking methods. Easy to choose from several options given for routes, times and changing trains.
Strongly recommended
3 mars 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're thrilled to learn that you've had such a fantastic experience with us. Thank you for your 5* review and positive feedback! ~ Jonathan
Svar från Trainsplit
We're over the moon to hear that you gave us a 5-star rating! Thank you for choosing us. ~Tony
Efficient, professional customer service.
Quick and knowledgeable support after an issue caused by my not paying close enough attention to the small print.
Refunded tickets with clear advice provided by Adam from the customer services team.
24 februari 2026
Omdöme utan inbjudan
Svar från Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Trainsplit
Great correspondence.
Kept me up to date on the process.
Resolved the matter quickly and efficiently
23 februari 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Great Customer Service - Totally helpful
The help and responses i have received have been fast and comprehensive a it has been a pleasure to deal with this company.
I made a mistake booking tickets and with-in two hours using e mails to Customer Services the issue was resolved.
I am a senior citizen and this company provided understandable e mails that totally guided me through the actions needed. I am not an internet user particularity, so i thought is would be time consuming and a bit daunting, but it was none of these due to the help i received. 5 STARS
18 februari 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're absolutely delighted to learn that you've had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Surprisingly smooth experience
Super quick response, very helpful and all around almost surprisingly smooth experience with refunding my purchase. very happy, thank you for the help Jonathan!
17 februari 2026
Omdöme utan inbjudan
Svar från Trainsplit
Your kind words have made our day. Thank you for your 5* review and positive feedback! ~ Jonathan
I mistakenly booked the same ticket…
I mistakenly booked the same ticket twice, then I immediately contacted the support team, and was refunded in a few minutes. Excellent service!
17 februari 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're thrilled to learn that you had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Super swift service …
I needed to cancel a mistake booking and the service I received ( self service and by email) was excellent, efficient, and fast. Impressed!
13 februari 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Easy refund
It Was a very easy experience once initial contact was made.!!!
10 februari 2026
Omdöme utan inbjudan
Svar från Trainsplit
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Tony
Thanks Tony for your help!
Booked tickets with the compay on Friday night and half way through I had my wifi drop, clicked back in and two tickets where purchased.
I made Tony aware of the problem and within a few hours the money was returned to my account and the one booking cancelled. Honesty is everything in business and these people look after their clients.
I will be back, thanks again.
Adrien King
9 februari 2026
Omdöme utan inbjudan
Svar från Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Happy outcome
A technical issue with Trainline persuaded me to look elsewhere and it could be the start of a fulfilling new relationship! A cleaner, less corporate-looking website, an easy booking process and a bigger saving. What more could you ask for?
8 februari 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're over the moon to hear that you gave us a 5-star rating! Thank you for choosing us. ~Tony
Great app
Great app, slightly cheaper than Trainline and their customer service is fantastic! Keep up the good work!
22 december 2025
Omdöme utan inbjudan
Svar från Trainsplit
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Tony
Money Money Money
I've used them and they are good, but you make a mistake and they don't want to know.
I don't often give 1 star, but i essentially made a mistake, fully admit that. I selected a ticket for a train that was departing at 1252. I was at the station at 1245, I selected the ticket. Then thought it's 1249. I will never print the tickets out and make the train. Next train was at 1328, I selected that ticket. I purchased it, but unknown to me my 1252 ticket was still in the basket. So I ended up with 2 tickets. I tried to follow the instructions for a refund.
Explaining that if you look at the time of the ticket 1251.22 seconds, it wouldn't have been possible to make the train. Then arguing back and forth. But they wouldn't even refund part of the journey. I get the they lose their value once the train has departed. But no one was deprived a seat. Anyway beware all. Good when they work, but no sympathy for any errors.
4 februari 2026
Omdöme utan inbjudan
Svar från Trainsplit
Hi there,
Thank you for your review. I am sorry this situation was frustrating.
For clarity for anyone reading, both journeys were selected, purchased, and issued together in the same checkout. Each journey and set of tickets is shown separately at checkout and again at the point of printing.
In this case:
> Two journeys were present in the basket at purchase.
> Two sets of tickets were printed at 12:51.
> The earlier ticket was for the 12:52 service.
> We were first contacted at 12:59, after the 12:52 train had already departed.
Advance tickets are set by the train operators and automatically lose their value once the booked train departs. This applies regardless of whether the train was boarded and regardless of whether another ticket was used instead. These are industry-wide rules and apply across all retailers.
Although contact was made shortly after departure, the ticket had already passed its departure time and there was therefore no facility to void, refund, or part-refund it.
We understand why this outcome is disappointing. However, we are required to apply the ticket conditions consistently once travel has passed.
The TrainSplit team
Best Place to Buy Train Tickets
I highly recommend Train split. The app and website are both very simple to use. They find the cheapest train fare options, using split ticketing to save you money. They do all the hard work finding the cheapest ticket options so you don't have to, which saves time as well as money. They only take a small fee per journey - this is a % of the savings, NOT a whole journey, which is a bargain. Even with this fee, you still save money compared to buying the journey directly from the Train Company, without split tickets.
21 november 2025
Omdöme utan inbjudan
Svar från Trainsplit
We're thrilled to learn that you've had such a fantastic experience with us. Thank you for your 5* review and positive feedback! ~ Jonathan
quick to respond and solve my problem
28 januari 2026
Omdöme utan inbjudan
Svar från Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Speedy and pragmatic response to my…
Speedy and pragmatic response to my booking error
23 januari 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're absolutely thrilled to learn of your fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.