Had an issue with a booking in that I booked a 2 together journey for my daughter and her partner for a football match but it turned out my daughter wasn't going but there is an option to undo the bo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It was so helpful to find an app that let me use different types of railcards, as I have a disabled persons railcard, and I will be travelling with 2 teenagers who have the 16-17 saver railcard. I... Se mer
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Firstly the staff at the end of an e-mail were very quick to respond to my questions and thorough in their reply. What really made the difference was the lady responding took the time to acknowledge t... Se mer
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What a breath of fresh air. Great app and brilliant customer service. Never using any other app for trains again. Ironically it was the train company who referred me to them when my question was too h... Se mer
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Företagsinformation
Skrivet av företaget
Trainsplit.com is dedicated to saving you money on train tickets. By simply splitting your train journey across two or more train tickets, you can save money on your next trip. Thousands of people are now enjoying affordable train travel thanks to TrainSplit.
Kontaktuppgifter
Raileasy, 10 Station Parade, E11 1QF, London, Storbritannien
- customer.support@trainsplit.com
- trainsplit.com
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Resolution of PlusBus validation problem
This is the best site for PlusBus add-ons when bought with rail eTickets. Whenever said tickets aren't recognised by the bus ticket machines in a particular zone I send the details to TrainSplit customer services and they promptly chase it up with the machine supplier.
TrainSplit are probably the main reason why PlusBus eTickets work more often than they did a year ago.
16 maj 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're incredibly grateful for your positive feedback. Thank you for your 5* review! ~ Jonathan
Top notch customer service
The customer service experience is truly unmatched compared to any online service provider I have ever used. I was instantly put in touch with not only a real human, but in fact a real software engineer who could diagnose and resolve my problem with real technical expertise.
25 maj 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're absolutely thrilled to learn that you've had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Excellent customer service
Excellent customer service. I typed in the wrong email address so hadn’t received my tickets and I got a very speedy response from Jonathan that enabled me to access the tickets and travel on the train I had booked. A huge relief.
22 maj 2026
Omdöme utan inbjudan
Svar från Trainsplit
Your kind words ahev really made our day. Thank you for your 5* review and for choosing us. ~ Jonathan
Svar från Trainsplit
We're delighed to hear that you've had such a fantastic experience with us. Thank you for your 5* reviews and for positive feedback! ~ Jonathan
fast and efficient
fast and efficiently dealt with my query
Pam was amazing, understood and went above and beyond thank you!
18 maj 2026
Omdöme utan inbjudan
Svar från Trainsplit
Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that you had a great experience. ~Tony
Great customer service
Really helpful and quick to respond through emails when processing a refund that hadn't worked via the online form.
19 maj 2026
Omdöme utan inbjudan
Svar från Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Refund Request
Very quick response to my request and refund sorted out without any questions or hitches. Thank you!
18 maj 2026
Omdöme utan inbjudan
Svar från Trainsplit
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Tony
Pam in customer services was so helpful…
Pam in customer services was so helpful and responsive when I stupidly put wrong email address in and realised on the day of travel we had no tickets
15 maj 2026
Omdöme utan inbjudan
Svar från Trainsplit
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Tony
Fantastic response to a mistaken email
Fantastic response to a mistaken email. Cheapest ticket by 15%
12 maj 2026
Omdöme utan inbjudan
Svar från Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Tony dealt with my refund quickly and…
Tony dealt with my refund quickly and efficiently
8 maj 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're over the moon to hear that you gave us a 5-star rating! Thank you for choosing us. ~Tony
Excellent customer service received…
Excellent customer service received when contacting them for a refund - emails were quickly answered, even on a Sunday.
3 maj 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're over the moon to hear that you gave us a 5-star rating! Thank you for choosing us. ~Tony
CUSTOMER SUPPORT AT IT'S VERY BEST
I booked a return ticket and realised I had clicked on the wrong outward train. I emailed Customer support and asked if I could change the ticket. Got a reply from a gentleman called Tony who defined what 'customer support' should be. He was extremely helpful and solved my problem in minutes and got my new ticket all sorted. 5 stars NO, I WOULD GIVE 10 STARS!!!
21 april 2026
Omdöme utan inbjudan
Svar från Trainsplit
Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that you had a great experience. ~Tony
Mike was amazing at explaining and…
Mike was amazing at explaining and resolving my problem - he couldn't have been more helpful!
Great customer service.
20 april 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Fantastic customer service
Quick response, courteous and efficient. Could not ask for more from this great customer service. Other companies should learn from trainsplit
19 april 2026
Omdöme utan inbjudan
Svar från Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Very impressed by great customer…
Very impressed by great customer service from Adam at Trainsplit who answered my queries very promptly and with understanding.
Great service. Many thanks.
N
16 april 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're thrilled that you've had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
An excellent experience
I had an excellent experience with them.
They managed to save me a significant amount of money compared to other options, which was already a great start. What really stood out, though, was their customer service.
The team was incredibly knowledgeable and took the time to answer all of my questions in detail. They were also very friendly and approachable, which made the whole process smooth and stress-free. Whenever I needed help, they were quick to respond and went above and beyond to make sure everything was sorted.
Overall, I couldn’t be happier with the service I received. I’d highly recommend them.
13 april 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Purchasing Tickets
I found the experience of purchasing tickets pleasant and simple to follow. was also more than happy with the price I paid.
17 mars 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're very happy to learn of your positive experience with us. Thanbk you very much for your review. ~ Jonathan
This service is easy to use and savExcellent Service!es…
This service is easy to use and saves me a considerable amount of money when buying my rail tickets. Their customer service is excellent. I had a small issue with the website when buying my tickets today. I wrote to them about this and I received a prompt, courteous and helpful reply from their representative, Jonathan. Thank you and well done Raileasy!
27 mars 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're delighted to learn that you had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Lost tickets
Jonathan retrieved my tickets when I had mistyped my email address. Excellent rapid service. Thank you.
26 mars 2026
Omdöme utan inbjudan
Svar från Trainsplit
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Tony
What amazing Customer Service from…
What amazing Customer Service from Trainsplit. I have been dealing with the company for some time, but today was my first need to contact them with a query regarding a refund that could not be answered on their website.
Within minutes, not only had I received a reply from them, but they had also gone ahead and processed the refund.
Outstanding service. Thank you.
24 mars 2026
Omdöme utan inbjudan
Svar från Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.