I realised I had been charged twice for a journey, when I received a bank statement. I contacted, split my fare customer service, Received email reply quickly, Richie was able to resolve the mat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Se mer
Företaget har svarat
Booked tickets with Split My Fare doing my usual route to RAF Cosford. It ended up I booked the tickets for the wrong date (human error) I immediately found out when I turned up at the station and the... Se mer
Företaget har svarat
I needed a full refund as my train was cancelled by the operator. My enquiry was answered promptly, efficiently and with courtesy by Richie. I've always used Split My Fare, as they are more reasonab... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Kontaktuppgifter
Newcastle, Storbritannien
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I realised I had been charged twice for…
I realised I had been charged twice for a journey, when I received a bank statement.
I contacted, split my fare customer service,
Received email reply quickly, Richie was able to resolve the matter professionally and efficiently. He kept me updated, matter was resolved within couple of hours.
Very pleased with customer services and Richie’s help.
19 augusti 2026
Omdöme utan inbjudan
Great customer service!!
Richie helped me massively with sorting out an issue with my journey after having to have last minute medical surgery. Excellent communication, fast help. Over all excellent customer experience
12 augusti 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Laurence,
Thanks so much for your feedback. We hope your medical surgery went well. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Outstanding speed of service
Outstanding speed of service. And so helpful. 10/10
11 augusti 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Stephen,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Helpful
A very understanding team whilst I'm going through a difficult time
1 augusti 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Wendy,
Thanks so much for your feedback. We are sorry to hear that you have been goign through a difficult time but pleased to know you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Just the best Customer Service I have ever received
I always use Split ticketing for all my travels but now I know why i'll never use another site.
I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to my destination.
I just sent a couple of e mails to Cunstomer Care and they sent me a full refund for my disrupted fare
No need to wait months for a Delay Repay claim ....
THIS COMPANY ARE JUST THE BEST
You won't ever be disappointed by their prices ,website ease of use their ticket delivery or Customer Service ....
4 augusti 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Sue,
Thanks so much for your feedback. We are so sorry to hear that you had such a disrupted journey but pleased to know you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Great customer service
Answers emails immediately , listened to my claim for a refund, acted quickly and fairly, really impressed with the level of customer care
7 augusti 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Sara,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Svar från Split My Fare
Hi Lisa,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
I always get my tickets through…
I always get my tickets through SplitMyFare. They offer incredible value and the customer support is always fantastic and super speedy! Thanks for making travelling easier 🫶🏻
4 augusti 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Jen & Ben,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received and found cheaper tickets with us.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Svar från Split My Fare
Hi Pedro,
Thanks so much for your feedback. We are pleased to hear you found booking tickets easy and that you were happy with your experience.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Quick redoivsr
Quick, courteous and efficient reply and solution from Richie. Many thanks!
27 juli 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Robert,
Thanks so much for your feedback. We are pleased to hear you were happy with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
I needed a full refund as my train…
I needed a full refund as my train was cancelled by the operator. My enquiry was answered promptly, efficiently and with courtesy by Richie.
I've always used Split My Fare, as they are more reasonably priced than other train operators. Would highly recommend.
15 juli 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Elaine,
Thanks so much for your feedback. We are sorry to hear that your train was cancelled but glad to hear you were pleased with the customer service you received.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Booked tickets with Split My Fare doing…
Booked tickets with Split My Fare doing my usual route to RAF Cosford. It ended up I booked the tickets for the wrong date (human error) I immediately found out when I turned up at the station and they didn’t work. Reached out immediately to the team and an excelling young man called Richie supported me in getting the refund and reassured that it’s on its way. He neutralised a very panicked situation. A credit to split my fare.
21 juli 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Cal,
Thanks so much for your feedback. We are pleased to hear you received great customer service from Richie.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Svar från Split My Fare
Hi Tony,
Thanks so much for your feedback. We are pleased to hear you received great customer service and were able to find cheaper tickets.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Don’t expect any help if things don’t work out as planned
As you can see from Founder Pete’s responses this company really don’t care about their customers. They are clearly devoid of any empathy or common sense and are T&C Nazis who just love to point out something in the small print. I’ve used them for a few months but no longer after my recent experience.
Their website is useful to plot the cheapest route and best fare break points but if you need to use delay repay or make amendments/ get refunds for part journeys then you are much better having bought your ticket through the relevant train company. So, I’ll be using their website site to plot the cheapest route but then buying elsewhere in future!
8 juli 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Ade,
Thanks for your feedback, we are sorry to hear that you were not happy with your experience.
We very much care about our customers, which is why many of our 5 star reviews mention our great customer service.
In your situation, you requested a refund of your tickets, only flexible tickets are refundable, advance tickets are not. With refunds, we have to follow the National Terms & Conditions regarding this and you would find the same rules regarding refunds of non refundable advance tickets with any ticket retailer you use.
Best wishes,
Pete
Founder - Split My Fare
becoming my 'go to' company for…
becoming my 'go to' company for discounted/split fares! Far better than that crowd 'T***nP*l', who are rubbish
7 juli 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Mr G,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and that we are you go to for cheaper train tickets.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Refund
It took a couple of emails to explain why I was asking for a refund but once the situation was understood, I received a prompt promise to pay.
Richie was quick to reply and made the situation easy to resolve.
1 juli 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi David,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent customer service and care.
Excellent customer service and care.
Richie resolved my issue very quickly and competently.
Am very grateful to him for his support.
1 juli 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Riccardo,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
I made a error on the booking paid £45.76 Refund £5.70
I booked my journey for the 29th May Wakefield Liverpool return same day£45.76
But made a error i booked the return for the 30th May
So re booked again exactly the same £ 45.52
The filled in the refund form saying i had booked the wrong return .
I got a re fund i think same day £5.70 disgrace wont be using this again there are others sites about.
9 juni 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Les,
Thanks for your feedback. We are sorry to hear that you were not happy with your experience.
I have checked, and unfortunately you processed your refund incorrectly, choosing to claim a refund only for the refundable flexible tickets instead of claiming the refund value of the tickets using a replacement booking. The refund value is reconfirmed back to you several times before it is submitted to avoid such an error.
Best wishes,
Pete
Founder - Split My Fare
Quick and easy to use
Quick and easy to use, could save in my Google wallet and could see where I had to change
23 juni 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Michelle,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find it easy to use.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Great customer service
Great customer service: real people answering emails and social media, and responding in good time.
29 juni 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Jacqueline,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.