I realised I had been charged twice for a journey, when I received a bank statement. I contacted, split my fare customer service, Received email reply quickly, Richie was able to resolve the mat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Se mer
Företaget har svarat
Booked tickets with Split My Fare doing my usual route to RAF Cosford. It ended up I booked the tickets for the wrong date (human error) I immediately found out when I turned up at the station and the... Se mer
Företaget har svarat
I needed a full refund as my train was cancelled by the operator. My enquiry was answered promptly, efficiently and with courtesy by Richie. I've always used Split My Fare, as they are more reasonab... Se mer
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Företagsinformation
Skrivet av företaget
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Kontaktuppgifter
Newcastle, Storbritannien
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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I lost my ticket
I lost my ticket. I knew Id brought it but couldn't find it on my emails. The customer service was excellent. Super quick to respond and solved my problem super quickly.
19 februari 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Helen,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
My 'go to' whenever I'm travelling by…
My 'go to' whenever I'm travelling by Train - excellent customer service - very responsive and extremely helpful
I always recommend to Friends and Family
Thanks Richie!!
19 februari 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Andy,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Booked through Split My Fare a couple…
Booked through Split My Fare a couple of times but had an enquiry on this occasion so used the link on their website and had a very quick response from a agent called Richie who explained everything very clearly and was very helpful.
Thank you. I would booked through this site again.
13 februari 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Katie,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found our customer service team to be very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great service and good prices
Not only are their prices very good, but they rapidly sorted out a problem for me when I realised I had stupidly booked a train for an hour later than I intended, with only a small administrative charge. This included replies within a couple of hours even in the evening. After years of dealing with other train companies which are very happy to grab the most they can this was a great change.
9 februari 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Elaine,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found our customer service team very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Very prompt responses to my queries
Very prompt responses to my queries. My personal situation was taken into consideration and a refund was sent to me very swiftly.🤩
4 februari 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Kuldip,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Five star support once again!!
Five star support once again!!
Richie was the difference. He went way above and beyond and was very swift in supporting me. Appreciate that champ
4 februari 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Sian,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent customer service
Excellent customer service , very responsive and very efficient.
A big shout out to Richie, who promptly retrieved my lost ticket and saved my journey.
I highly recommend Split My Fare.
2 februari 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Gopalakrishnan,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Cannot fault
Cannot fault. Website easy to navigate. Saved me almost £30 on a return trip. Used before- will definitely use again
30 januari 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Joy,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found the website easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Confirmation Email support
I’d booked tickets online but hadn’t received the confirmation emails with my e-tickets on. I emailed the support team, and within 5 minutes Richie had got back to me and sent me all my confirmations. Really impressed by how quick, helpful and friendly their support is.
29 januari 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Liam,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Mum died, they didn't care
I couldn't make my journey as my mother ended up on end of life care at the hospital.
I wrote to Split My Fare and told them the situation.
They said I needed a letter from a medical professional, but the problem was I could only do that through my mother..... Who was dying !
They kept telling me it was in the terms and conditions made by the rail companies. I wrote to the rail companies and they just sent me back to Split my fare
Despicable and dishonest company, with no empathy, guilt or common sense.
My mum passed whilst I was going around in circles.
Thanks guys, it was a real pleasure
1 januari 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi,
We are sorry to hear about your mother's passing.
We have to abide by National Rail's rules when issuing refunds. We completely agree that it shouldn't be the case that you have to provide a medical letter, and hate asking for this in such circumstances, but as we have to abide by rules for refunds, we unfortunately aren't able to use any discretion.
Best wishes,
Pete
Founder - Split My Fare
UNFAIR AND MISLEADING
THEY DO ALL CAN TO TRY KEEP YOUR MONEY IF HAVE TO CHANGE/ CANCEL JOURNEY…Booked and paid for train ticket but due to unexpected news of family illness within few days, had to change ticket and destination at much greater cost, so seen ‘amend journey’ but this ONLY if exactly same destination! So even though paid a lot more as further destination can NOT amend so they keep ALL COST of original ticket paid plus paid 3 times more for new journey/ ticket ! ( feel this would be a common reason to change ticket which why they do NOT allow so can KEEP more money from customers!)
So then go to cancel original ticket (and is before journey so in their timeline, and can see I not collected tickets etc) for refund AND provided evidence which they state ‘ SUGGEST’ doctors letter. I provided actual medical notes ( screen shot which doctors practice said would be best, quickest and free way) as proof so what better! BUT NOW SAY MUST BE DOCTORS ACTUAL WRITTEN LETTER! So will NOT refund unused ticket!
Feel their site information is MISLEADING! They would know a doctors private letter is costly and take time so know this would put customers OFF applying for refund, and they keep and profit whilst giving misleading security to travel with them!
17 december 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Jane,
Thanks so much for your feedback.
We have to abide by National Rail rules regarding refunds, and as our refunds are audited we can't use discretion in this regard.
As such, replacement bookings must be from and to the same station as the original booking. Further we need a doctor's letter for medical refunds and are unable to use discretion in accepting any other form of evidence.
Best wishes,
Pete
Founder - Split My Fare
Help when needed
I had a problem with my pre booked rail tickets in the app. This led me to panic as travel was for the next day. (it was my mistake) I got in touch with Split My Fare, minutes later I'd had a response. This was really helpful and as a result was able to find my e tickets. Richie at SMF was absolutely brilliant and helpful. I'm really grateful for that. Split My Fare have been brilliant
17 december 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great customer service. I misunderstood the ticket types and double booked my journey. The customer service team made every effort to assist and understand what went wrong and refunded the duplication
I misunderstood the ticket types
24 november 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Susie,
Thanks so much for your feedback, we really appreciate it. We are glad to hear you rate our service so highly and appreciated out customer service. We hope we were able to clarify regarding ticket types and look forward to helping you save money on your train tickets again soon.
Best wishes,
Pete
Founder - Split My Fare
I will always use split my fare!
Very helpful guidance speedy reply!
Helped in more than one circumstance. I always use split my fare!
11 december 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I use them every week
I use the firm twice a week to book tickets. Literally any time I have a query about a ticket or need a refund they sort it for me straight away.
I can genuinely rely on them and know that my travel will be stress free. Great firm
4 december 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Ryan,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly, that you found cheaper tickets with us, and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future and thank you for being such a loyal customer.
Best wishes,
Pete
Founder - Split My Fare
Ticket not received but payment taken
I ordered & paid for a ticket which was unacknowledged and did not arrive. My son subsequently successfully ordered a ticket. The following day payment was taken from my bank account. No ticket was attached. I have now reported this to Split My Fare twice and requested a refund. I have yet to receive an acknowledgement or a reply or the money.
21 november 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Jo,
I can see that we did not receive the first email you said that you sent, and we replied to the second email you sent and have had no reply. Could you please email me directly at pete@splitmyfare.co.uk and I will look into this personally.
Best wishes,
Pete
Founder - Split My Fare
Ruthless and unreasonable. Everything that is wrong with the world.
Ruthless, uncompromising, unreasonable and truly awful people.
Richie was not too bad, but he hid behind a supposed complaints team and the National Rail as a pathetic excuse for not being able to refund my fare by 19mins. 1 hour is not a good time slot, especially when your customers are human!
You (plural) ruined my day. You contributed in a negative way to my life and I hope my money, which is tainted now, because of the suffering you brought, doesn't get you far. Enjoy my free money.
You are hated.
25 november 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Asha,
We are sorry to hear that you were not happy with your experience booking with us.
The 1-hour window for refunds is a gesture of goodwill in case customers made an error with their booking. We encourage customers to check their journey during the booking process and at the confirmation stage.
We would encourage customers to book refundable flexible tickets if there is a chance you may need to claim a refund.
Best wishes,
Pete
Founder - Split My Fare
The promptness and value they provide…
The promptness and value they provide on enquiry is fantastic. Not to mention the savings I have made whilst using the app and web page! ££££
19 november 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Max,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly, that you found cheaper tickets with us, and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great website, great value
The website is clearly laid out an the fares are significantly cheaper than normal
27 augusti 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Martyn,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly that you like how our site is laid out, and that you found cheaper fares with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great value and service
Really good, transparent prices, great value. The booking process is very easy and the options are clear. Customer care is excellent, very responsive, polite, understanding and very efficient. Shout out to Richie, who patiently sorted out a late amendment to my booking. I highly recommend Split My Fare.
10 november 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Rosalind,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly, that you found the booking process easy and had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.