Split My Fare Omdömen 

Travellers Beware! My experience of simply trying to save a few ponds on a rail ticket to Huddersfield ended up costing me more than if I had just bought the tickets on the day!!
Bought my ticket and then a change of circumstance meant I wanted to consider changing the day of travel to the next day so I looked on their site to see if this was possible and saw that it was so I was happy about that and looked into how to go about it.
Unfortunately there is no phone number to call to explain all this to which would make my life easier as as it turned out, the online instruction led me to believe I had to purchase the new ticket and then having done that to process my refund for the original ticket simply enter my original ticket reference number in the refund section and then supply the new ticket reference number to show I had purchased a replacement ticket which I did and pressed the refund!

However, what i received was about £3.78 from a £65 ticket purchase; not quite what i imagined I'd get and i was a little confused..

To save time I won't share my lengthy email experiences with Richie and ultimately Pete from customer services; but I can assure you that they seemed to take great delight in informing me that I had processed the refund incorrectly and although they could clearly see that I had bought a follow up ticket to replace the one I cancelled, they would not rectify the situation and basically said it was my error and tough luck and were pretty unsympathetic that I had just paid twice for the same single journey and had in fact paid more than the standard fare would have been in the first place.

To be honest, I was angry because obviously an error had been made somewhere and perhaps it was my error or just not understanding the system, but I wasn't trying to cheat the system or just get a refund for no reason; I just maybe assumed that common sense could prevail and they could see the mistake for what it was and do the decent thing and out of courtesy, process the refund and maybe I would continue to use this service as they had a great customer care ethic!

Unfortunately that is not the case and they have no empathy for innocent mistakes and care only about the moment, in particular Pete who would appear to be the one in charge, who I assume will respond to my review with his spin on things to make me look like anything but the victim here so that anyone who reads my review will not rethink using the app in the first place.

I'll leave it there and I will leave it to you to consider if the app is for you or not, but for me it most certainly is not and I think I will pay the old fashioned way in the future and never complain again about the price of a British Rail ticket because here is a business that can actually make you pay more than BR and that my friends is something they don't have a problem with !!

I had an issue trying to cancel my booking. I appreciate for your help, especially Richie who assisted me with email. The issue was resolved promptly and efficiently.
John McCormick

Usual excellent from this company (on this occasion, Pam) who handled my request with aplomb.
Its always been easy to deal with the these folks, and its good (and rare) to get a quick and positive response whenever they are contacted.
I use Splitmyfare whenever I can.

I have always found splitmyfare to be the cheapest and most responsive. They respond quickly to queries and are incredibly helpful. I would strongly recommend!

Fast, great response from Richie and the Customer Services team to resolve a refund issue. Highly recommended!

Used to be a regular customer of SMF until I noticed this...

I check my journey one night and its £17, in the morning on the same browser its gone up to £20. I look on a different browser and its £24. I tried to check on Mullvad but their site won't work on there because they cant track you.

I quickly purchased the £20 ticket in fear they were going to keep playing with the prices as they track you and force you to panic buy. I checked a competitor site after (Trainsplit) the journey I had just booked was £17 still.

I contacted SMF and the customer service rep showed me a screenshot of what they see for my journey, just £16. Proof in itself that their pricing changes depending on the user and what they think they can get away with in the moment.

They wouldn't refund the £4 difference, I will be using other sites from now on.

When I travel by train I save money with Split My Fare.
Travelling recently my booked train was cancelled and after requesting a legitimate refund their CS team came straight back to me via email and actioned it straight away.
Great service.

Flew from Bordeaux to Manchester airport then took a train from there to Lockerbie to avoid hiring a car. First time we’ve done it this way. Booking with Split my Fare was just so simple and really cheap! All the information I was sent was clear, detailed and helpful. Opened our eyes to Uk train travel and will definitely use it again and recommend to others.

Easy to use and works. Recommended

I got wind of #SplitmyFare app while trying to get a train ticket to some part of the UK, and the app flashed up and I was very curious to see how it works.
It did split my ticket, made my travel more interesting due to the connections provided me, and I was also able to learn more cities via this medium.
Ultimately I saved on my ticket purchase, experienced new sites which is always great travelling on the trains 🚂.

Easy booking process. Rather a lot of tickets issued, but understand why this is necessary, although, of course, no need to change trains any more than booking direct with the operating companies. Saved a fair amount on the overall journey.

Thanks for your prompt action in organising a full refund on my rail ticket due to cancellation.
It's not very often I can sincerely say this, but it's so enlightening to know that you're a company 'on the ball'.

Helped me with ease and resolved my issues with no complications, very grateful and super appreciative.

Top class help. I made several mistakes whilst booking cancelling and rebooking a train journey. Richie was extremely helpful, and I appreciated his help very much. I have used Split My Fare previously, and will continue to use them on future trips. Thanks very much indeed.

Have used before and it has been fine BUT if something goes wrong it is a massive hassle to get any sort of compensation as split my fare wash their hands of you and you have to try and claim mulitple ticket cost back from different companies

Richie is always incredibly responsive and helpful in dealing with any queries. A very good service.

Amazing company! Since moving away from London to Norfolk I regularly use split my fare to help reduce the prices of my commute to work. The customer service team are so helpful, professional and timely. Even with delays and cancellations, refunds are always paid.

Wouldn't use any other company to book my tickets with!

Richie at SplitmyFare responded to my email within 4 minutes to correct an issue and resolved it for me!

I made an error with my booking and expected to have a problem sorting it out. However, it was resolved by Richie from customer services with no hassle whatsoever. Will definitely book with Split My Fare again

I couldn’t complete my journey after there was an armed response to a suspected gunman on my train, and the customer service team at split my fare were incredibly helpful, sympathetic and managed to issue us a refund. Richie in particular was fantastic.