I realised I had been charged twice for a journey, when I received a bank statement. I contacted, split my fare customer service, Received email reply quickly, Richie was able to resolve the mat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Se mer
Företaget har svarat
Booked tickets with Split My Fare doing my usual route to RAF Cosford. It ended up I booked the tickets for the wrong date (human error) I immediately found out when I turned up at the station and the... Se mer
Företaget har svarat
I needed a full refund as my train was cancelled by the operator. My enquiry was answered promptly, efficiently and with courtesy by Richie. I've always used Split My Fare, as they are more reasonab... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Kontaktuppgifter
Newcastle, Storbritannien
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good customer service…
Very good customer service with refund request. Prompt, personal service. Very impressed. Thank you
29 juni 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Emma,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
It was easy to book with them and the…
It was easy to book with them and the tickets were much cheaper than elsewhere.
I had to cancel my journey though because of the extreme heat and they refunded me within 10 minutes of sending my email, no questions asked. They were very efficient. Will use them again.
28 juni 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Saleena,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and found it easy to use.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Strongly recommend
Cannot recommend more strongly. Significant saving on my fare and extremely quick response to any questions I had.
3 juni 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Chrissi,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and have made significant savings.
We look forward to helping you find cheaper train tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Richie was very helpful in helping…
Richie was very helpful in helping amend my booking.
Was all sorted out really in less than an hour.
What a great honest company :)
26 juni 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Andy,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
quick, positive response
I needed information at short notice so contacted Richie at the Split My Fare support team
Very quick response and my issue quickly resolved. Great service
26 juni 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Brian,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
"Thank you
"Thank you, Richie, for your excellent help in resolving my train ticket issue. You were professional, responsive, and made the whole process quick and stress-free. I really appreciate your clear communication and dedication to finding a solution. Outstanding customer service!"
24 juni 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Savinder,
Thanks so much for your feedback, we are pleased to hear you rate our customer service so highly, we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Top rate customer service
Top rate customer service - they set the bar for how customer service should be ! Highly recommend.
21 juni 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Phillip,
Thanks so much for your feedback. We are pleased to hear that you rate our customer service so highly; we pride ourselves on it.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
The trains were cancelled due to the…
The trains were cancelled due to the recent train accident and they were very efficient on refunding me my tickets.
22 juni 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Carol,
Thanks so much for your feedback, we are sorry to hear that you're train was cancelled but pleased to hear that you valued the efficient refund process.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Helpful and timely response to an issue…
Helpful and timely response to an issue that made me believe in customer service again - special shout out to Richie for his time and care!
15 juni 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Mr Chiverton,
Thanks so much for your feedback, we are really pleased to hear that you rate our customer service so highly, we really pride ourselves on it.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Took the hassle out of booking and even…
Took the hassle out of booking and even gave me a first class leg!! Brilliant 😄
16 juni 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Tsitsi,
Thanks so much for your feedback. We are really pleased to hear that you rate our service so highly and found it easy to use.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
The most unbelievable customer service
The most unbelievable customer service. Replies came incredibly quickly and we were able to fix my problem super fast. Possibly best customer service I have worked with.
8 juni 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Henry,
Thanks so much for your feedback, we really appreciate it. We are pleased to hear you rate our customer service so highly, we really pride ourselves on it. We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete
Founder - Split My Fare
Split My Fare Ticket ordering
Easy, quick way and cheaper tickets to order online. Used them for a long time now - longer journeys can get complicated but a good, discounted servce generally.
18 maj 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Jonathan,
Thanks so much for your feedback, we are really pleased to hear that you rate our service so highly, and find it easy to use.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Cheapest site for long distance rail journeys
Other sites say you have saved through splitting fares (eg Trainline) but with Spilt my Fare there are much greater savings. I went from Exeter to Stratford upon Avon return and your site gave me the best deal.
14 januari 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Cathie,
Thanks so much for your feedback, we are really pleased to hear that you rate our service so highly, and have found cheaper tickets with us.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Have found them the best split fare…
Have found them the best split fare site - easy to access and to understand with plenty of options to save
15 maj 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi John,
Thanks so much for your feedback, we are really pleased to hear that you rate our service so highly, and find the site easy to use
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Svar från Split My Fare
Hi,
Thanks so much for your feedback, we are really pleased to hear that you rate our service so highly, and have found cheaper tickets with us.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Takes all the hassle out of finding the cheapest fare
The guys at Split My Fare have taken all the hassle out of finding the cheapest rail fare, and it's really straightforward to navigate the app. Good features to help find the most flexible ticket or the fastest route. Not sure why I'd ever book a rail ticket another way!
15 september 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Mr T,
Thanks so much for your feedback, we are really pleased to hear that you rate our service so highly, and find the App easy to navigate
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
We r pensioners so anyway we can save…
We r pensioners so anyway we can save money we value. Split the fare is all done for you in the app. Because of this we r enjoying a great time travelling up & down the country enjoying visiting family & friends. Thank you.
18 maj 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Mary,
Thanks so much for your feedback, we are really pleased to hear that you rate our service so highly, and that finding cheaper tickets with us has enabled you to travel more.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Easy to use app and significantly…
Easy to use app and significantly cheaper fare. Great would definitely use again.
30 maj 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Donna,
Thanks so much for your feedback. We are really pleased to hear that you rate our service so highly and find the App easy to use.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Top value for a change of trains!
There's nothing that's not the reason to use SMF where a change of trains is involved. Honest, upfront and reliable these guys are absolutely the bees' knees when it comes to saving money on train travel. They're answerable too. Their responses and refunds are swift, efficient and reliable. Really, don't go anywhere else.
15 januari 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi David,
Thanks so much for your feedback. We are really pleased to hear that you rate our service so highly and appreciate your kind words.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent Customer Service and Great Value Fares
I have been using Split My Fare for the past 3 years to save on work travel to London - great service and good value tickets. There have been many occasions where I have needed to change my ticket due to meeting changes/ events and it has been great to have the flexibility to do this easily on the App. Any time I have needed customer support over email I've always had a swift response to my queries. The team really go over and above to help you and are always very polite and friendly in their comms. I use mainly for work but has also been great value for family trips with a railcard. Highlight recommended!
29 maj 2026
Omdöme utan inbjudan
Svar från Split My Fare
Hi Mrs Rose,
Thanks so much for your feedback, we are really pleased to hear that you rate our service so highly. We pride ourselves on providing great customer service, so it is great to know that we have delivered this with you.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.