I realised I had been charged twice for a journey, when I received a bank statement. I contacted, split my fare customer service, Received email reply quickly, Richie was able to resolve the mat... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I always use Split ticketing for all my travels but now I know why i'll never use another site. I had a terribly disrupted journey this week - which meant I had to abandon my onward travel to m... Se mer
Företaget har svarat
Booked tickets with Split My Fare doing my usual route to RAF Cosford. It ended up I booked the tickets for the wrong date (human error) I immediately found out when I turned up at the station and the... Se mer
Företaget har svarat
I needed a full refund as my train was cancelled by the operator. My enquiry was answered promptly, efficiently and with courtesy by Richie. I've always used Split My Fare, as they are more reasonab... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Kontaktuppgifter
Newcastle, Storbritannien
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,6
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Saved me a fortune on my train ticket
Saved me a fortune on my train ticket. Easy site and they gave me great directions so I knew when to stay on the train (just the ticket that was changing) and when to get off. Will absolutely use again.
25 oktober 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Anne,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you find it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Good refund protocol
Had to get a refund for my train and Richie was very helpful
31 oktober 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Tom,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
The customer service was great.
28 oktober 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Dave,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I enquired about a missing ticket and…
I enquired about a missing ticket and Richie in customer service was very quick to get back to me and help solve the issue. It was my mistake in any case, as I had used a different email address to my usual one. Thanks Richie!
22 oktober 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Chris,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience and sorted your ticket. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I'm glad I didn't let the bad reviews…
I'm glad I didn't let the bad reviews put me off I saved over 80£ on tickets. Will for sure use again. All I can say is try it for yourself. I'm a pleased customer
21 oktober 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
The buying of a ticket is so easy and…
The buying of a ticket is so easy and is better than having one straight through ticket. Same train multiple tickets but you save pounds. One trip I saved £60 from Scotland to Leeds . I bought a ticket and arrived at the station and found I could get an earlier train so I booked on the earlier train and requested a refund a few hours later all sorted. This is a company that seems to work to save you money and are there to help at any time. Try it you won’t regret it.
21 oktober 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Paul,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
User friendly and Simple to Use Website
The website is easy to access and intuitive to navigate and interact with. I'll continue to use it as Ive found it more user-friendly to engage with than alternative train websites.
20 oktober 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Saved me £50!
Excellent website for finding the most economical train tickets. The conditions of travel are easy to read on the website and it was reassuring to know the train companies still have to honour your ticket in the event of delays, just as they would if you weren't fare-splitting. My split fare saved me over £50. Will happily use again.
25 september 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Sue,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
It’s really cheap and saved me a lot of…
It’s really cheap and saved me a lot of money on tickets. Literally saves at least £6 per travel
19 oktober 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Fedora,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Brillant and easy to use.
There app. Is very easy and the prices are excellent, I would recommend it anytime.
15 oktober 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Michael,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Svar från Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
No problems
It was straightforward to buy the ticket I wanted (a flexible one) and the tickets were emailed through promptly.
No problems and a good reduction in the base price.
12 september 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Katharine,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a positive experience booking with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Good savings
I’ve only used Split my Fare once or twice, but was happy with the service
28 augusti 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Patricia,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a positive experience booking with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
The ease of finding tickets and…
The ease of finding tickets and choosing which routes to take made my experience buying tickets so simple.
I love the fact that the trains are split at different points in the country. I'll have to plan a journey for next year so I can visit a few places. Thanks for an amazing idea and site.
18 oktober 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Mr Backley,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Split my fare train app.
A great app for saveing money on your everyday train journeys and holiday journeys as well.
Thanks all 5☆.
Mr & Mrs R.Graham
26 september 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Mr & Mrs Graham,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you have found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Svar från Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Experience and affordability
Easy access and affordable great experience
30 september 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Daniel,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Refund of ticket and great customer service
I enquired about refunding a ticket due to a family funeral and I can't believe how quick I got a response to my email. Richie was prompt, courteous and dealt with my query super efficiently. You're a star Richie and thank you :)
17 oktober 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Deb,
We are sorry to hear about your loss.
Thanks so much for your feedback, we really appreciate it. We are glad to hear that you rate our service so highly and appreciate the speed and efficiency of our customer service. We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete
Founder - Split My Fare
Better booking with the main train…
Better booking with the main train companies, if you're train is cancelled they will just direct you to them anyway! So cut out the middle man. Out of pocket for an Uber to make my connection after the train was cancelled and they simply aren't interested.
The train was also cancelled on the return, so arrived an hour late. Again not interested!
4 oktober 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hello James,
We're sorry to hear that your trains were cancelled.
When tickets have been used, our hands are tied that we cannot refund you ourselves and you will need to claim compensation from the retailer. This would be the same whichever retailer you book with.
Best wishes,
Pete
Founder - Split My Fare
Split my Fare team sorted our seating
Split my Fare team ensured that my mum and I could sit next to each other on our return journey by getting in touch with the train operator on our behalf. They were quick to respond to our request. Our journey will be much more comfortable!
8 oktober 2025
Omdöme utan inbjudan
Svar från Split My Fare
Hi Judith,
Thanks so much for your feedback, we are pleased to hear that you rate our service so highly. We were glad to help you ensure you and your Mum have seats next to each other. We look forward to helping you save money on your train tickets again soon.
Best wishes,
Pete
Founder - Split My Fare
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.