4 emails , 2 phone calls and still zero communication. Definitely wouldn’t recommend, was a very slow delivery and now want to return due to issues with the pushchair straight out the box! I just wan... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Made two orders recently. Both excellent service. Poppy emailed me about the first order beging delayed which was no problem. And with my second order unfortunately the pram I ordered was dama... Se mer
Much longer lead times than advertised. Very annoying and misleading. Shouldhave gone with another site. Update We are nearly on week 6 and no sign of double buggy!
Företaget har svarat
Great customer service from this company. Kept in touch by phone and never hid behind faceless emails with us throughout when an item was out of stock and always presented options to us should we not... Se mer
Företagsinformation
Informationen kommer från olika externa källor
We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !
Kontaktuppgifter
61-63 Boucher Crescent, BT12 6HU, Belfast, Storbritannien
- +44 (0)28 90682118
- websiteuk@tonykealys.com
- tonykealys.co.uk
3,5
Medel
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good company
Ordered a car seat from TK as it was the best price I could find. I was in a rush for it and on contacting customer services the seat was dispatched and delivered very quickly. Great buying experience
31 augusti 2021
The product is good
The product is good, the price is as good. Delivery was poor. It is acknowledged that pandemic problems have caused issues but no warning was given and updates had to be requested rather than offerred
31 augusti 2021
Svar från Tony Kealys
Hi Graham,
Thank you for your feedback.
We are delighted to hear you are happy with your purchase.
I have checked and your order was a pre-order (not in stock at time of ordering) for delivery late August.
I can see that your order dispatched on 27th Aug when stock arrived and a shipping email was forwarded on to you same day containing your tracking information to enable you to keep track of your delivery. The goods then delivered to you 30th Aug. We would only contact a customer if there was a delay with delivery, but as your order was on schedule this was not necessary.
I hope this information helps.
Warmest regards
Customer Service.
Received my order and delighted with…
Received my order and delighted with the service received overall. I have read some other reviews complaining about wait times on items being dispatched. Although it was not dispatched right away, I have patience and saw that it can take 5 to 10 days. I would order from this company again.
30 augusti 2021
Can't fault the service
Can't fault the service - item arrived before the 'due by' date and it was what I ordered.
30 augusti 2021
Great price and product as described
Great price and product as described. Reasonable delivery time through reputable provider.
Auto generated review requests prior to delivery is likely to result in consumers marking down products if they've not yet received them though.
29 augusti 2021
Still waiting for the delivery!
29 augusti 2021
My parcel was suppose to arrive in the…
My parcel was suppose to arrive in the 19/08 it is now the 28/08 and still no delivery
28 augusti 2021
Svar från Tony Kealys
Hi Brydey,
Delivery is currently 5-10 working days upon ordering.
Your order shipped with DPD 26th Aug and a shipping email was sent to you containing your tracking information. This may have slipped into your spam folder. I will forward on this information again to you.
I hope this information helps.
Warmest regards
Customer Service.
I'm awaiting over 10 days for my order
I'm awaiting over 10 days for my order, and I still didn't receive any information about it.
28 augusti 2021
Svar från Tony Kealys
Hi Anna,
I have checked and your order is a pre-order item.
We have now received delivery and your order is preparing for dispatch.
You will receive a further shipping email when the goods have shipped containing your tracking information.
Warmest regards
Customer Service.
Ordered a stroller a week and a half…
Ordered a stroller a week and a half ago, said was due in early this week. I've chased again and no reply.
If it had said delivery would take this long, i would have ordered elsewhere.
Really hoping it turns up soon
26 augusti 2021
Omdöme utan inbjudan
Svar från Tony Kealys
Hi Hannah,
I tried to contact you on your mobile. I am so sorry that you had not been contacted earlier. Your order is a pre-order item. As soon as stock arrives all pre-orders will then be shipped.
You will receive a further shipping email on day of dispatch containing your tracking information.
Warmest regards,
Customer Service.
Best price I could find anywhere online…
Best price I could find anywhere online and promptly delivered free of charge. Can’t ask for better than that. Highly recommended.
25 augusti 2021
Website had shown pram for sale and…
Website had shown pram for sale and available but when I chased this up after days of waiting on a delivery update I was told the pram was discontinued and I had to wait 5 days for a refund. When I expressed my disappointment isn’t email was ignored.
25 augusti 2021
Svar från Tony Kealys
Hi Kate,
As previously said we do apologize for the error with the order, unfortunately this item has been discontinued, I can see hear that a replacement was recommend but you preferred to receive a refund. All refunds can take up to 5 working days to return to your account.
If you need any further assistance, please do not hesitate to contact us at customerservice@tonykealys.com
Kindest Regards
Customer Service
My item still hasn't arrived
My item still hasn't arrived, I made my purchase on August 11 !! Where is my seat?!?
Regards
Mme TRIQUET
25 augusti 2021
Svar från Tony Kealys
Hi There,
I tried to call but failed to reach you, i wanted to contact you in relation to your order, I have called our supplier to see why their is a hold up on your order. I have been informed that due to a container shortage, I have included all information in an email to the email address provided.
I do sincerely apologies for the inconvenience caused.
Kindest Regards
Customer Service
Not received my order
I ordered Joie - Nitro Stroller- Laurel × 1
£60.00
Subtotal
£60.00
Shipping
£0.00
Taxes
£10.00
Total
£60.00 GBP on the 13th August and still not received my order the money was taken out of my bank but still no delivery I rang the shop and they were very helpful waiting for a delivery in store and they are ringing me on the 30th for an update
24 augusti 2021
Omdöme utan inbjudan
Svar från Tony Kealys
Hi There
The item you ordered is a preorder item, this is due into stock at the start of september. If you would like to continue with your order please let us know, you can contact us at customerservice@tonykealys.com
Kindest Regards
Customer Service
Placed an order over a week ago
Placed an order over a week ago, it still has not been dispatched . Communication is very slow (takes a long time to get an answer or you get none whatsoever ). I can understand that delivery problems can be an issue at the moment, but better communication would be very much appreciated.
24 augusti 2021
Svar från Tony Kealys
Hi There
I do apologize for the delay with your order, not all items were available in the uk branch so they had to be transferred. Your tracker has been emailed to you. If you need any further assistance please contact customerservice@tonykealys.com
Kindest Regards
Customer Service
Slow and weird customer service
I order a similar baby product from another website the same day and got delivery within a week. It takes so so long for this team to respond to my order. More than 7 working days and I am still waiting for the email about the dispatch.
24 augusti 2021
Svar från Tony Kealys
Hi there,
Thankyou for taking our phone call, the order has been corrected and is now in queue to be dispatched. We will notify you of the dispatch via email with your tracking number.
Kind Regards
Customer Service
Very helpful and friendly staff
24 augusti 2021
Good quality matress could not find one…
Good quality matress could not find one anywhere untill I stumbled across here. fitted perfectly will buy from here again! Thank you
23 augusti 2021
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