Tony Kealys Omdömen 

2 554
TrustScore 3.5 av 5

3,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

4 emails , 2 phone calls and still zero communication. Definitely wouldn’t recommend, was a very slow delivery and now want to return due to issues with the pushchair straight out the box! I just wan... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Made two orders recently. Both excellent service. Poppy emailed me about the first order beging delayed which was no problem. And with my second order unfortunately the pram I ordered was dama... Se mer

Betygsatt 1 av 5 stjärnor

Much longer lead times than advertised. Very annoying and misleading. Shouldhave gone with another site. Update We are nearly on week 6 and no sign of double buggy!

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Great customer service from this company. Kept in touch by phone and never hid behind faceless emails with us throughout when an item was out of stock and always presented options to us should we not... Se mer

Företagsinformation

  1. Babyaffär

Informationen kommer från olika externa källor

We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

3 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 80 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,5

Alla omdömen

(2 554)

12 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Purely because I paid for an item

Purely because I paid for an item, and then find out it’s out of stock it needs to be preordered which took two weeks and then get an email saying there’s Delays, just next time don’t put the item is available if it’s not it’s misleading,

19 september 2021
Logotyp för Tony Kealys

Svar från Tony Kealys

Hi there,

I have checked and your order was a pre-order item.
Pre-order items will have delivery time frames underneath the add to cart button before purchase.

Apologies if this was not clear upon ordering and hope not too much inconvenience was caused.

Warmest regards
Customer Service.


Betygsatt 1 av 5 stjärnor

My order of 30/08 has still not…

My order of 30/08 has still not arrived!! Disappointed!

13 september 2021
Logotyp för Tony Kealys

Svar från Tony Kealys

Hi Delia,

Thank you for taking our call today.
We have now dispatched your order and a shipping email will be forwarded on to you via email shortly.

Again, our sincere apologies for any inconvenience caused.

Warmest regards
Customer service

Betygsatt 5 av 5 stjärnor

Excellent service!

Purchased a Joie stages car seat! Very competitive price and arrived promptly. Contacted customer service for an update on delivery and communication was excellent!!! Highly recommended!!!

12 september 2021
Betygsatt 5 av 5 stjärnor

Very impressed with the service…

Very impressed with the service provided by Tony Kealys in Belfast (from consultation right down to receiving the items ordered).

They have a wide selection of items to choose from and gave very good balanced advice on what items were best suited to us.

10 september 2021
Betygsatt 5 av 5 stjärnor

Ordered online

Ordered online. Buggy came very quick. Silvercross pop is a great buggy very light and easy to fold. No hassle at all.

10 september 2021
Betygsatt 5 av 5 stjärnor

Ready for baby!

Full disclosure, baby hasn’t arrived yet, so can’t comment on using it! We went with this product for our downstairs for a few reasons: we only have a shower upstairs so loved that it has a bath integrated; we wanted it to have storage; and we wanted one with wheels to be able to move it easily. There are other similar styles from other retailers, but I preferred the grey and white of this one and also it was around £30 cheaper than the other model I had seen for sale.

It arrived within a good timeframe, and I like how light it is- I was actually able to help build it! The build process was really quite straight forward and didn’t take us long at all. The only bit that had us fiddling about a bit was aligning the change mat frame and the bath so it could move smoothly. There is loads of storage which we’ve already started using. It is quite light and plasticky (as to be expected) but feels durable, is easily kept clean and simple for me to move around.

Overall it seems like it’s going to prove to be a really useful investment, and I can’t wait for baby to arrive so we can start using it!

10 september 2021
Betygsatt 5 av 5 stjärnor

Was looking for a baby bath/changing…

Was looking for a baby bath/changing table and Tony Kealys had the same item at a far more reasonable price. Unfortunately it was available for delivery when i placed the order but they got in touch asking if I was happy to wait or cancel the order. I chose to wait and the item arrived with in the projected time scale. Arrived in great condition. Will definitely shop again with Tony Kealys

8 september 2021
Betygsatt 3 av 5 stjärnor

Nice website and price for the car seat…

Nice website and price for the car seat I wanted, but it took a long time (several weeks) to arrive and they didn’t keep me very well informed of when it would be delivered. I would still use them again though if what I wanted was cheaper than elsewhere

6 september 2021
Logotyp för Tony Kealys

Svar från Tony Kealys

Hi Adam,

Thank you for your feedback.
We are delighted to hear you are happy with your purchase.

I have checked and your order was a pre-order.
Delivery is currently 5-10 working days for in stock items but pre-order products will have varying delivery time frames. The delivery time frames are shown underneath the add to cart button before purchase for items that are pre-order.

Apologies if this was not clear upon ordering.

Warmest regards
Customer service.

Betygsatt 1 av 5 stjärnor

Hi placed my order on the 15/08/21 was…

Hi placed my order on the 15/08/21 was supposed to be a birthday present for the 21 September still waiting for delivery can’t get hold of anybody keep sending me same email stating they expecting stock I am very disappointed I just want the item delivered

5 september 2021
Omdöme utan inbjudan
Logotyp för Tony Kealys

Svar från Tony Kealys

Hi Baitshepi,

Thank you for taking our call today.
Again, our sincere apologies for the delay with delivery of your pre-order.
As promised, we will be in touch with an update on Thursday 9th September.

Warmest regards
Customer Service.

Betygsatt 5 av 5 stjärnor

Great Sevice

Fast delivery, items arrived as described and i was kept informed every step from the order being placed. Really pleased with my order Thankyou

5 september 2021
Betygsatt 1 av 5 stjärnor

Advertising something not in stock and…

Advertising something not in stock and still taking your order and money with no correspondence as too when item will be delivered very poor service.

3 september 2021
Logotyp för Tony Kealys

Svar från Tony Kealys

Hi Martin,

I have checked and your order is a pre-order item (not in stock).
This is advertised underneath the add to cart button before purchase.
Apologies if this was not clear upon ordering.

We are due delivery this week and will then be dispatching all pre-orders.
You will receive a further shipping email on day of dispatch containing your tracking information.

I hope this information helps.

Warmest regards
Customer service.

Betygsatt 5 av 5 stjärnor

Great service I ordered a buggy that I couldn’t get…

I ordered a buggy that I couldn’t get anywhere, possibly because of low stocks post COVID. Although not in stock I was given a delivery date and kept up to date every step of the way. Same was delivered on time, packed well and contents secure. Cokk hi long ask for a better service.

3 september 2021
Betygsatt 2 av 5 stjärnor
Logotyp för Tony Kealys

Svar från Tony Kealys

Hi Sarah,

Thank you for taking our call today.
As promised, we will give you a call with an update on your pre-order on Monday.

Have a lovely weekend.

Warmest regards
Customer Service.

Betygsatt 1 av 5 stjärnor

Item has not arrived

Item has not arrived. Ordered on 24th August

31 augusti 2021
Logotyp för Tony Kealys

Svar från Tony Kealys

Hi there

Delivery is currently 5-10 working days, your item has arrived with our uk branch late yesterday afternoon from our Warehouse. It has since been made ready for dispatch and will leave today with DPD. You will receive a tracking number in due course.

Kindest Regards
Customer Service

Betygsatt 3 av 5 stjärnor

No one answering the customer service helpline

My item has not arrived after a week and nobody is answering the customer service helpline to assist with my query.
I did send an email which was answered promptly, however I would have preferred to speak to someone over the phone. The tracking link they provide for dpd is not helpful as it does not provide any useful information about the location, journey or expected delivery date of the parcel.

31 augusti 2021
Logotyp för Tony Kealys

Svar från Tony Kealys

Hi Louise,

Thank you for your feedback.
Delivery is currently 5-10 working days upon ordering.
The tracking will update as the goods travel through the carrier network.
You can expect delivery within 5 working days of receiving your shipping information.
I hope this information helps.

Warmest regards
Customer Service

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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