4 emails , 2 phone calls and still zero communication. Definitely wouldn’t recommend, was a very slow delivery and now want to return due to issues with the pushchair straight out the box! I just wan... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
4 emails , 2 phone calls and still zero communication. Definitely wouldn’t recommend, was a very slow delivery and now want to return due to issues with the pushchair straight out the box! I just wan... Se mer
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Made two orders recently. Both excellent service. Poppy emailed me about the first order beging delayed which was no problem. And with my second order unfortunately the pram I ordered was dama... Se mer
Much longer lead times than advertised. Very annoying and misleading. Shouldhave gone with another site. Update We are nearly on week 6 and no sign of double buggy!
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Great customer service from this company. Kept in touch by phone and never hid behind faceless emails with us throughout when an item was out of stock and always presented options to us should we not... Se mer
We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !
61-63 Boucher Crescent, BT12 6HU, Belfast, Storbritannien
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good service...arrived within 36 hrs.
Product as advertised.
Very happy purchaser.
Quick and efficient service. I sent a gift to the Uk and I will definitely use again.
Purchase arrived a lot quicker than expected. Everything was packaged well and arrived without any damage.
Efficient and delivered the product free of charge when I was unable to collect it, I was very grateful. Great service.
Chair is just like it is on the website worth the price especially with the choice of rocking chair or standard. Delivery was really quick too!
The price was competitive, delivery lead times well communicated, product arrived as expected & with packaging etc. in good condition
I haven’t shopped with Tony Kealys before but would happily do so again.
A thoroughly satisfactory shopping experience from start to delivery. Website excellent, communication accurate, delivered as promised. I would definitely use again. Thank you!!
A speedy and efficient service with competitive prices
Very happy with my product. Good price,no customs and well packaged
Couldn't get same pram sheets I had previously purchased in our local store, so a very helpful customer assistant suggested I try online, available and arrived within a couple of days.
Good quality, soft and perfect fit!
The item hasn’t been delivered yet! Ordered 2 weeks ago!
What a terrible company to deal with, especially when you’ve had a baby and don’t have hours to spend hounding them! I pre-ordered a rocking chair for the arrival of my baby which was due to come in stock before his birth. Paid almost £300 in full upon purchase. Waited and waited for the chair to come in stock, every time the “due in” date came they would then add on another month to it’s arrival date. By the 6th month I couldn’t wait any longer so asked for my money back so I could purchase an alternative. We’re now over a month later and I’m still waiting for a refund! Every time I get in touch they say they’ll complete the refund that day and then do absolutely nothing!! With regards to their “pre-ordering” I think it’s a joke that they can keep hold of large amounts of peoples money with no real idea on when they can deliver the goods. Avoid this company, they will not deliver and then keep your money when you ask for a refund. They’ve had my money for that long now that I can’t even get a refund through PayPal so it may be a scam on their behalf to be able to keep people’s money without having to issue a refund?!
I ordered a high chair with a baby set, but I received two high chairs without a baby set. I emailed customer service to ask to organise the return of one of the high chairs and to send the baby set. However, I have not received any responses, so I called them and talk to one of the customer service people regarding the online purchase. The lady organised the return immediately and said that she will send the baby set as well. However, there has not been any update so far for almost two weeks. I called the shop again, but the online customer service person was not in place so I left a message to the person in the shop. She said that the online customer service person will contact me in 30 minutes, but I still didn't receive any phone or email after over 24 hours. I just stride to call, but no one picks the phone. There was even no simple word of apology when I speak to them about this in the first place. This is a terrible customer service
Can someone get in contact with me in regard to my order please?! Purchased a Joie spin car seat on 01/12/2021 but yet to receive it! There is no tracking info from 03/12/2021 and my emails and voicemails (as no one answers the phone) are being ignored!
In terms of your reply, I have emailed customer services and haven’t received a reply. Also the tracking has stopped but it appears DPD received the information for the parcel but not the actual parcel.

Svar från Tony Kealys
Communication was excellent with Tony Kealys - our house is a new build so we received a call to arrange correct delivery. It arrived quickly and in excellent condition.
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