Tommee Tippee UK Omdömen 

Following a fault with Perfect Prep Pro machine, I connected the help centre for support in solving. Debbie and Nick were incredibly prompt and helpful in navigating all the options for getting the machine working again for me. I really appreciate all of their kind support on this.

Where do I even begin?

I placed my order with Tommee Tippee on 22nd June (002973550). Due to delays with the delivery, by the time the items arrived, I no longer needed them and simply wanted to return them.

You would think returning an unwanted order would be a fairly straightforward process. Apparently, with Tommee Tippee, that would be far too much to ask.
I initially tried to process the return through their online portal, only for it to repeatedly crash. When I contacted customer service, I was told that my order had been affected by their recent website switch-over, meaning I couldn't actually use the returns portal. So far, so good — websites have problems. These things happen.

What followed, however, was an absolute circus.

I was told they could arrange a collection between 8am and 8pm, Monday to Friday. I explained that I work as an agency doctor and travel to Birmingham for work, so being available at home all day for a collection wasn't exactly realistic. I asked if they could arrange a Saturday collection.

Nope.

I was then assured that a collection could instead be arranged around my lunch break during the week. So, like an idiot, I trusted what I was told, rearranged my already limited break time and sat waiting for the collection.

Nobody turned up.

So there I was, having sacrificed my lunch break waiting for a collection that never happened. Apparently, my time isn't particularly valuable to Tommee Tippee.
After seven days of going backwards and forwards with customer service, they eventually agreed that I could just post the items back myself.

Fantastic. Finally, a solution.

Except, naturally, it didn't end there.
I posted the return back to them and it was confirmed as delivered on 20th July.
When I contacted them to ask why I still hadn't received my refund, I was told there was a returns backlog and, apparently, they couldn't provide any timeframe whatsoever for when I would get my money back.

But here's the best part.
I was previously told that once I provided my return receipt/proof of postage on the day of dropping it off, they would process my refund.

So I mentioned again if I can provide it as it contains the tracking number of the drop off confirming the delivery and all the necessary details to confirm my return

And guess what?

That turned out to be another promise that wasn't actually worth anything.

Despite the return being delivered, despite me asking to provide the proof of postage they specifically asked for, and despite me repeatedly contacting them, I'm still being told to essentially sit tight and wait indefinitely because of their backlog.

My order was placed on 22nd June.
Today is 11th August.

That's 50 days from placing the order, and 22 days since my return was confirmed as delivered.

At what point does a simple return become an endurance test?

I have been given multiple solutions, multiple assurances and multiple promises throughout this process — and somehow, each one has ended up being another dead end.

I have even offered to provide additional proof to help them locate and process the return because apparently I'm now doing the administrative work for their returns department too. The whole thing has become borderline ridiculous.

At this point, I'm mentally drained. I work long days as an agency doctor, travelling to Birmingham and spending my working day saving lives, and I simply do not have the time or energy to spend my evenings chasing a company for a refund for goods that have already been returned and confirmed as delivered.

The irony is that I initially chose to order from Tommee Tippee expecting a reputable, established brand. Instead, I've spent weeks chasing customer service, sacrificing my lunch break, repeating myself, waiting for collections that never arrived, being given assurances that weren't honoured, and now apparently waiting indefinitely for my own money.

Tommee Tippee: thank you for the experience. It has been an excellent reminder that "we'll sort it" apparently means "you'll have to chase us again later."

I will never order from Tommee Tippee online again, and after this experience, I wouldn't believe a promise from their customer service team without getting it in writing, notarised and probably witnessed by a solicitor.

One star because Trustpilot won't let me give zero.

Absolutely exhausting. Absolutely unacceptable. And absolutely the last time I'm ordering from Tommee Tippee's website.

Spoke to Debbie through the Facebook chat due to my drip tray breaking. She was happy to help and soon got my issue resolved, very easy process and fulfilled within hours. Thanks Debbie!

I have had 4 PrepGo flasks all of which have almost scalded my baby with boiling water as they do not cool the bottles down!!! They are extremely dangerous and when you complain they just send replacements! They need recalling before a baby is seriously injured!

Great customer service and straight to the solution and also NICHOLAS G was very helpful

Amazing bottles
Easy to use and clean
Really good customer service

Wonderful customer service. Antony is an absolute gem! Our let’s go bottle warmer lid got damaged and although they don’t do it as a spare part he could point me in the direction of an alternative and useful solution. He was also very friendly so if he will be your assistant you’ll be very lucky and in for a resolution of your problem! Thank you!

Excellent customer service from Beverley , Jude and Cienna. Issue resolved very quickly. Thanks

Really disappointed with the support I received from Tommee Tippee regarding my UV steriliser. I purchased it in January but only started using it at the end of April when my baby was born, and after just a few months of use the UV light has already stopped working.

I contacted Tommee Tippee expecting some assistance as the manufacturer. I was initially told that I would need to purchase a replacement UV bulb myself and was sent instructions on how to change it. When I explained that I hadn’t been supplied with a spare bulb, I was told to buy a specific Philips bulb. They then confirmed that Tommee Tippee don’t actually stock the replacement bulb themselves.

I explained that Boots had offered to replace the steriliser, but this requires me to physically take the entire machine back into store, which is very difficult with a young baby and such a large appliance. I asked whether Tommee Tippee could send the required bulb, arrange a collection or offer a repair instead. None of these options were available. I was even asked whether I could get someone else to take the machine to Boots for me.

I appreciate that Boots are the retailer, but I find it really disappointing that the manufacturer of a relatively expensive baby appliance can offer so little practical support when it develops a fault after only a few months of use. Being told to purchase a replacement part myself that Tommee Tippee don’t even stock, and then simply being redirected back to the retailer, really isn’t the level of aftercare I expected.

I had some questions about the new prep and prime machine and spoke to Beverly on the phone. She answered all my questions and also helped me with the teats I also ordered. Ordered via amazon but the customer support number was tommie tippie support number. Even though I didn't order directly from them, Beverly still gave me the support and sending off the correct nipples I need for my newborn. Thank you so much! I feel so much better!

Tommie tippee prep machine a fantastic machine complete life saver we have had ours for 6 1/2 years regular cleaning new filter every 3 months with my childs additional needs can tastes the difference if milk is not made by the machine.just wanted to let you know how amazing this product has been for us. Thank you.

Needed a replacement part, on my flask, spoke to Nicholas G , very helpful resolved issue straightaway, with no fuss. Very happy from start to finish. Would recommend to others.

I purchased the Tommee Tippee prep go bundle back in October. In March, I began to have a small issue with the product I reached out using the chat function on the Tommee tippee website and got a reply instantly Cienna and Izzy were great and issued a replacement product.

My issue was resolved by Izzy very quickly and didn’t take long to be rectified after an issue with a product. She dealt with my query very quickly and with not much hassle, it felt easy to resolve. Thanks for your help, I definitely would recommend using Tommee Tippee

Lovely experience

I honestly regret spending £200 on the Tommee Tippee Perfect Prep Pro. I bought it because I expected it to make preparing my baby's formula quick, easy and stress-free. Instead, it has made feeding my baby more stressful than ever.
I have a hungry, crying baby, and I am having to stand there struggling with the machine, dealing with calibration, putting the tank water in and out the fridge, temperature detection and error messages instead of simply being able to make a bottle. You have to keep the water tank in the fridge between feeds just to make the machine work, and if the room is too warm, it stops dispensing the hot water when you need to make a bottle because of its temperature/safety system. Tell that to my hungry baby!!
The fact that the hot water can stop working when the room temperature is around 26–28°C is absolutely ridiculous. This is a completely normal temperature inside a home in the summer! I should not have to worry about the temperature of my house just to be able to prepare my baby's bottle.
And having to calibrate the machine in the first place is another ridiculous step for a product that costs £200. I paid this much money because I expected convenience. Instead, I feel like I have bought a machine that creates more problems than it solves.
I don't care how many safety features are built into it if the end result is that I cannot reliably make my baby's bottle when my baby is hungry and crying.
For me, this is by far the worst product I have ever spent my money on.

Excellent customer service. Needed some help as a product wasn’t quite right and they helped me sort this really quickly. Thankyou Florence!

I have bought lots of Tommee tippee products and they have always been great. When I did have a problem Anthony was very helpful and managed to get replacement parts for my product. Thank you

Great customer service. Needed a new air tube for my double pump and couldn’t purchase online so emailed them and they sent replacements free of charge. Second time round using tommee tippee products and 100% recommend never had any issues or complaints x