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Tom said he would escalate the cashout and i would hear the same day.

that was the 6th.

chased on the 8th and the 10th and each time got told it is with the relevant team, which is not a timescale

Nadia said clear the cache. cleared it. the same cashier error came back.

second deposit bonus. advertised 100%. credited at 50%. no note, no correction, nothing.

graphics good, loading not, and a minute to open a slot ruins it

the app is faster than the site at everything apart from the cashier. slots open in two seconds. the cashier takes twenty and fails about a third of the time, which it never does in a browser

asked what the withdrawl limit is and got three diferent numbers, none official

sat down after work with a cup of something and the intention of learning one game properly. picked a slot with a feature i did not understand. opened the info panel. it was three screens of symbols and multipliers with no explanation of the actual mechanic. searched the site for a guide.
there is not one. searched the help centre and got a page titled HOW TO PLAY that explains how to press spin.
that is not what a beginner needs.

spins locked to one game i didnt like, no way to swap them

Leah confirmed in writing that live tables count towards wagering at 10%. the terms page says 0%. i sent her the screenshot and the reply said the terms page is what counts, which leaves her answer worthless and me none the wiser

deposits are instant, the £85 cashout has taken six days, why the gap?

if the session times out while a slot is mid feature, where does the feature go? mine came back showing the base game with the win in the balance, which is fine, but the history holds no record of the feature at all.

casino app chat. forty minute queue. then dropped. no transcript, no callback.

bonus page on the app is tidy, the terms behind each one are not.

Put the shopping away, opened a slot, came back and the session had timed out. fair enough. logged in again and the game opened at the start of a bonus round i had not finished, with two spins missing from where i left it

Simone was straight with me and it is the only reason i understand what happened... she said identity and address run through two separate providers whose systems do not share results. so the passport sent on the 3rd, accepted on the 5th, counted for nothing when the address check ran on the 6th. that is not her doing and she said as much. in practice it means a customer can be asked for the same information twice and be told, correctly, that both requests were valid, while the cashout sits frozen behind both.

why does the lobby reset to the front page every time you back out of a slot? youre then scrolling from the top again to find where you were. thats forty seconds a go and it happens every single time.

Ticket 41823 opened on the 3rd about a £140 cashout that never arrived. two replies, both asking me to confirm details i had already given, and the money is still not here

Dan admitted the bonus flag is automated and agents cannot see what triggered it.