Simone was straight with me and it is the only reason i understand what happened... she said identity and address run through two separate providers whose systems do not share results. so the passport... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I like how these guys handle wagering requirements for bonus offers. It's first of all pretty fair requirements but most of all very easy to follow along with how much left you need to wager before co... Se mer
sat down after work with a cup of something and the intention of learning one game properly. picked a slot with a feature i did not understand. opened the info panel. it was three screens of symbols... Se mer
wrote in about missing bonus spins while the baby was napping and got a reply beginning WE UNDERSTAND YOUR FRUSTRATION and then nothing useful. no dates, no reason, no next step, just the one line in... Se mer
Företagsinformation
Skrivet av företaget
LuckyGem - 700% jusqu'à 4 000 € + 700 TG
Kontaktuppgifter
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
i will grant that the wagering here is…
i will grant that the wagering here is 35x rather than the 50x i have seen elsewhere. that does not make up for a bonus being pulled nine days in with no warning and no way to appeal it.
tried to deposit from the car outside a…
tried to deposit from the car outside a supermarket, three bars of signal, nothing exotic. cashier loaded. card form loaded. hit confirm and it sat on processing for four minutes before failing with no code at all. the money left the account anyway and came back on the thursday. did the same thing at home on wifi that evening and it went through in six seconds, so it is not the card.
the promo email arived after the offer…
the promo email arived after the offer had alredy expired. bit pointless.
eight days for £45
eight days for £45! deposits land in seconds, the cashout is painfully slow.
whats the point of a bonus you cant…
whats the point of a bonus you cant withdraw and cant convert? genuine question.
KYC didnt cover the second withdrawal
put the payout in before the school…
put the payout in before the school run, it was still pending at bedtime.
Case 82461 has been open since the 5th
Case 82461 has been open since the 5th. every reply comes from a different name and every one of them asks me to confirm the same card details, and the £130 payout still has not moved
payout policy page.
payout policy page.
two working days.
reality, eight.
no note, no apology.
why do half the slots in the new…
why do half the slots in the new section date from two years ago?
logged the £150 withdrawal on the 4th
logged the £150 withdrawal on the 4th, went away for a long weekend in wales, came back on the 8th to find it had been cancelled and returned to my balance with no note
autoplay
autoplay. set for fifty spins. stopped at nine.
no message. set it again.
stopped at twelve.
the setting says stop on feature is off and it stops anyway, and theres nothing in the help pages about it.
phone
phone. live roulette. stream drops to audio only. reconnects. drops again. three rounds played blind because the video wouldnt come back and the bets were still going through. no way to pause it from that screen either.
wrote in on the sunday evening with the…
wrote in on the sunday evening with the ironing board still up in the corner.
one question.
why was a £90 cashout reversed back to the balance without a message.
the answer came on the wednesday.
it said cashouts can be reversed for a number of reasons and listed four of them, and not one of the four fits my account.
asked which of the four.
no answer to that yet
lost a round to a crash!
four days on a £50 withdrawl
four days on a £50 withdrawl. no movment. no email.
the lobby says 1200 games..
the lobby says 1200 games... the filter says 840... the provider pages add up to about 790. three different numbers, all on the same site, none of them explained anywhere. it is not the biggest problem here but it does set the tone.
Payout minimum raised without warning.
wagering stuck at 88% for two days..
wagering stuck at 88% for two days... live tables dont count towards it.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








