Support ticket #90812 has turned into a loop. First agent asked for proof of payment, second asked for proof of address, third said payments team had the case. Nobody mentioned the missing £63 withdra... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Some evenings I jump between games constantly, while other times I stay with one title for an hour. Trying both approaches at the same casino made me realize how much my own habits influence the exper... Se mer
I wasn't using the newest phone model so I assumed the live section might struggle. Blackjack ran comfortably and the video was good quality even when I switched between portrait and landscape mode. I... Se mer
Crazy Time had always looked a bit chaotic whenever I'd seen clips of it. Playing a few rounds myself was a different experience. Between the wheel, bonus games and presenter, it was closer to a TV sh... Se mer
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USPIN - Jusqu’à 5000€ + 350 Tours Gratuits
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Support ticket #90812 has turned into a…
Support ticket #90812 has turned into a loop. First agent asked for proof of payment, second asked for proof of address, third said payments team had the case. Nobody mentioned the missing £63 withdrawal itself. I’m not asking for magic, just one answer that relates to the actual ticket.
I have been here since the middle of…
I have been here since the middle of April. The catalogue is fine on paper and I do not think anybody is lying about the numbers. It is that the sorting is useless, the search is worse, and no way to build any sort of list of your own beyond a favourites function that drops entries whenever I log in on a different device.
What I did not expect was the charges…
What I did not expect was the charges changing between putting money in and taking it out. In March the payments page said free for bank transfer. In April there was a £3 handling charge on exactly the same method, and nothing in my inbox to say it had changed. Small money, I know, but it is the sort of thing you notice.
Third time uploading the same bank…
Third time uploading the same bank statement. First it was “too blurry”, then “not recent enough”, now support says the address line is not visible, even though it is clearly on page one. I asked whether a council tax bill would work and got a copied document list instead. Not angry about KYC itself, just the way they handle it.
Cancelled my order without telling me
Ordered in May after seeing an ad. The order was cancelled on their side without a word, I found out by checking the account. Filed a chargeback, that is the only thing that got a reaction.
Price at checkout higher than advertised
Paid up front because it worked out cheaper. The listing said one price and checkout added 14 pounds that was never explained. Honest communication would fix most of this.
Cancelled my order without telling me
First order with them and probably the last. The order was cancelled on their side without a word, I found out by checking the account. You apparently need a solicitor to get anywhere here.
Weeks late and barely an update
First order with them and probably the last. Delivery was promised in five days and took over four weeks with no updates. Honest communication would fix most of this.
Order vanished after payment
Paid up front because it worked out cheaper. Money left my account instantly, the item never did.
Clunky registration
Took me ages to even sign up. The form kept saying my address was invalid, then it wouldn't accept my phone number. By the time I finally got in I was already annoyed, and then lost my deposit in 10 minutes. Not exactly a good first impression.
Live chat queue forever
The chat window said I was number 3 in line, then 2, then back to 4 somehow. Took almost 40 minutes for someone to answer a fairly simple question about my withdrawal. That’s not “instant support” by any stretch.
Support ignores screenshots
I sent clear screenshots of a bug and they still replied with generic FAQ links as if they hadn’t even looked. Felt like talking to an auto-reply, not staff.
Wasted My Taxi Money
I literally put in what I saved for taxis this week thinking I’d play a bit and maybe double it. Dumb idea obviously, but the way everything vanished in like 15 minutes with no small wins at all just felt rigged. Lesson learned, but still bitter.
The poker table had different buy-in levels
I didn't need a large bankroll just to sit at a poker table. Several buy-in levels were available and I found one where I could enjoy a proper game without putting too much of my balance into it.
The bingo room was far more social than I imagined
I'd always pictured online bingo as pressing a button and waiting for numbers but I couldn't have been more wrong. The chat in the bingo rooms are impressive, regular players being friendly with each other and playing mini games during the round.
My old phone handled the casino better than I thought
I wasn't using the newest phone model so I assumed the live section might struggle. Blackjack ran comfortably and the video was good quality even when I switched between portrait and landscape mode. It was nice being able to have a pleasant session without any performance issues.
The scratch card went straight into my cash balance
I got a scratch card as a reward for my loyalty to the casino and I managed to win a hefty amount. I'm glad there was no additional playthrough attached or any weird rule because I went straight to the withdrawal and now the money is in my bank account.
I could see the blackjack rules before sitting down
Checking whether the dealer stands on soft 17 and how blackjack paid didn't require joining the the table fist. I could look over the rules beforehand and choose a version I actually want to play.
A partial cashout is all I need
After some good hits on the slots, I wanted to secure most of the winnings but still leave a little behind for another day. I withdrew the larger portion and kept a modest balance in the account. This suits me much better than treating cashing out as an all or nothing decision.
The poker table filled the empty seat right away
Someone left halfway through my game night and another player joined shortly afterwards. The round carried on without a long period of waiting for a full table so the rhythm never went away. The auto-fill feature for empty seats worked once again.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








