The RealReal - Summit, NJ Omdömen 404

I paid for 2 day shipping. There was no information on the site about items having to be ordered by noon so that actually turned into 3 day shipping and I didn’t get my item in time. Very disappointing

The person gave me nasty dirty shoes when I try to return it

To Whom It May Concern,

Sharing a nightmare:
On 3/2/2026, I purchased 4 really cute items from The RealReal (TRR), and as of 3/16/2026, 2 items are missing. TRR’s website shows the order was split into two shipments “delivered”, but that is not accurate.

TRR’s website shows 3 items were shipped from their New Jersey factory, but from that shipment- only 1 item was received.

So, from the shipment with 3 items- 2 of the items are missing.

TRR shows the split order with 3 items contained a leather tote measuring 11.75x9.5x5.75. The 1 box I received from this order measured 9x5x6.

My questions to TRR are:
-Realistically, how can the leather tote I bought from TRR measuring 11.75x9.5x5.75 fit into the only box I received with dimensions of 9x5x6?
-And so then, how can all 3 items in that split shipment be marked as “delivered” on the TRR website?
-Lastly, where are my other 2 items?

To end this nightmare- please find and ship the 2 items I purchased.

Signed,
Can’t Sleep!

Quick and resolved the issue I was having - great customer service 10/10

Product was in great condition and shipping was fast. I have zero complaints

The Chanel loafers were exactly what I expected. I'm very happy with the quality and the accuracy of the description. The only fault was that I wish I was made aware of the tariff cost that held back the shipment for a couple of days more.

Bag was as stated in excellent condition. I love it, very pleased. Will purchase again in the future.

Purchases are fine, but I would not recommend selling with them. They lost an entire box of my items, they gave me a credit to their site for the loss but it was not worth my time or risking my items ever again! The other box I had them return because they valued the items much less than I would, and their percentages are a joke. Making $40 on a designer item is laughable I’d rather give the items away.

Great service and fast shipping

I love this bag so much. It’s great quality and everything I expected. Thanks so much delivered smoothly.

Super fast shipping, quality was excellent.

Item received was exactly as described. Shipping was fast and customer service representatives were exceptional assisting with questions and concerns. Would not hesitate to purchase again on The RealReal!

The ring is beautiful and exactly what I was looking for. Shipping was not so great. I paid $39 for express, it didn’t even ship for an additional 2 days. It shouldn’t take 4 days to receive an item that cost $40 to ship

terrific company. i am happy to be a part of this community

Great price - fast shipping. Love my Milaner tote!

wrong item arrived! Long processing timr

I recently purchased an LV Ellipse bag and overall, I am very pleased with my purchase—especially since this is my first designer bag and the first time I’ve truly splurged on myself. The shipping was impressively fast, which I really appreciated.
I do have a few pieces of constructive feedback for future listings:
- It would be helpful if the description clearly stated that the original LV dust bag is not included. This detail matters to many buyers and would set more accurate expectations.
- There was a very strong synthetic fragrance coming from the bag upon arrival and has lingered since. While I understand that pre‑owned items may have scents, sellers should take care to store luxury items in a neutral, fragrance‑free environment. The intensity of the scent was overwhelming and detracted from the unboxing experience.
Despite these points, I am happy with the bag