FASHIONPHILE Omdömen 4 778

VIP customers used to be able to return without a charge, not anymore. That unfortunately affected my desire to purchase, and my overall experience.

I loved how the delivery was safe by needing a signature. The item I bought came in it's original box as described. The bag was in the condition it was described in. I would buy again from this company.

I am extremely disappointed with my recent purchase of a vintage classic Chanel bag from Fashionphile and their refusal to accept my return. The item was described as having “discoloration,” which is misleading and fails to accurately disclose a distinct gold stain on the exterior of the Chanel bag. This is not minor wear, it is a permanent defect that should have been clearly identified in the listing.

This lack of transparency feels dishonest and falls short of the standards Fashionphile claims to uphold. As a first-time customer, I expected a trustworthy and accurate representation of the item’s condition. Instead, I felt misled and deceived.

Given both the inaccurate description and the company’s unwillingness to take responsibility, I will not be purchasing from Fashionphile again. I hope sharing this experience helps inform potential customers to proceed with caution.

I absolutely love my order. It came in excellent condition with a certified authentic slip. I would definitely order from them again!

I strongly advise against purchasing this item.

I sold my jewelry through Fashionphile, but they have not paid me out yet. Not only did they refuse my claim, but they have already listed and started selling my item without resolving the issue.

I have valid proof of ownership, including the original invoice and photos. This piece can also be verified under my account at any Van Cleef & Arpels boutique.

need advice for hoe to get my item back

The bag is perfect
The bag is in good condition
The purple leather is gorgeous
The size is just right/ not too big or small

I didn’t think twice when I purchased this bag, because I wanted it for my collection. But after receiving I realized (or forgot) that this bag is so big, it could fit a saddle and boots in it! Thanks again fashiophile, another genuine collectors item item that is in fabulous condition Thank you

Fashionphile is my go to for luxury resale! The site is so easy to use and I love that I can filter for exactly what I am in search of and set up alerts if something I want is out of stock. Their customer service team is excellent and very responsive. Fashionphile is far above the competition in my view with fair pricing and spot on condition descriptions.

images were great and accurate. description of item and any imperfections were clearly stated. Item was better than expected.

Quality and condition of the product (an Hermes 140 cashmere and silk scarf) is as described.

Quick customer service support.

Condition is perfect and better than expected or described. Excellent price point and well packaged. Thank you.

This was my first time shopping at Fashionphile, and I couldn't be more happy with the experience. From start to finish, everything was easy and smooth. The website is super user-friendly, which made the purchasing process very simple.

What really impressed me was the condition of the item: the bag I bought was in pristine condition, it almost looked brand new! You can tell that Fashionphile really cares about the quality of what they sell.

Plus, the delivery was super fast, much quicker than I expected. This will definitely not be my last purchase here. Highly recommended!

Unique and Fabulous Prada Bag Strap with crystal flowers. Absolutely love it!

I ordered a beautiful bag in new condition and it came with the condition as expected. Very happy with my purchase and service!

For the most part, I have had great experiences both selling and purchasing from Fashionphile. I purchased a bag from them that was perfect. On the selling side, it took longer than expected to get paid for the items I sold but in the end, it all worked out. While all of the customer service representatives have been helpful, Breanne, stood out as a star who worked diligently with helping me get an issue resolved. She was very kind and went above and beyond, following up until the issue was remedied. Sadly, this is the exception not the norm for customer service these days. I was truly impressed and will definitely buy and sell with Fashionphile in the future.

The bag was in the exact condition that the website stated it was in, if not better. I couldn't be happier. There was a delay in the shipping arrival, but only by 1 day, and I got it in time for my trip. Customer service was quick to respond to my inquiry. I will definitely be back to buy more things.

Items were exactly as expected.

I returned the item because it’s too big for me

Bag was in rated Very Good, and it came looking brand new! I was also pleased that the bag included the authenticity card and serial number. Overall, great experience and quality product.