The AA Smart Care Omdömen 

Mechanic on time. Very friendly and professional. A really nice fella. I asked for front and rear brake to be done he pointed out the fronts were ok so he didn't carry out what would have been unnecessary work and so I'm due a refund.

Cant argue with that.

The car was very late being collected for major service and MOT. I asked for drivers light to be sorted as wasn’t working and when it came back had no headlights at all and it had passed, was told they don’t do bulbs and I just needed to take it to Halfords they would do it. Phoned the AA Smart care to complain as don’t understand how your car passes without a light. They said as it was 5 OClock they would need to speak to an engineer as I was concerned what else had been overlooked on the major service and wanted to delay the payment. Was promised a call the following morning and now 5 days later still haven’t had a call and had to take the car elsewhere to be checked and get the lights done as wouldn’t have been able to drive it. Wouldn’t use this service again.

AA smart care service promised car would be collected in the morning and returned between 4-6pm, and that I would be kept up to date on the progress of the service.
I was not kept updated and car was not returned until 8.30pm, only after multiple calls to chase.

The product was sold to me as if it would solve my issues with my car. It DIDN’T. It did absolutely nothing and cost me nearly £300. Absolutely a complete waste of time and money. Would not recommend.

Poor communication, changes not properly communicated, had to make too many phone calls, however once I am through to an AA employee, they were helpful & apologised for the mistakes. At the end of the service, I didn't have any idea whether it was serviced or not. I had to make three phone calls, two to two of the garages who apparent did MOT at one & service in another & I had to get their numbers from the internet, & then came to know that, yes, the service was done & AA would provide me the service report!! Frankly, there was definitely lack of communication on a huge scale!! Very disappointed because of that but not with the AA people who tried their best to sort the problems out & very polite & helpful.

Great communication, knowledgeable mechanic.

Wrong pollen filter supplied couldn’t reset the service mileage because his computer crashed

AA technician. Very professional and extremely knowledgeable.

I had no problems

Never ever again, appalling service from both the garage and the customer care team. EML came on within minutes of being returned from a service, paid two more bills to have this ‘investigated’ yet no one is able to tell me what went wrong, what was done, no record of any investigation. If you value your car stay away from this network.

Slightly disappointed when booking as was not given an option to book a time slot for the MOT. I did however leave a comment to say could I have a booking time of first thing around 0830. Did get a time booked for Midday. Will let you decide if there any good. Thanks AA for waisting a day 👍

Smooth booking process
Great service

The mechanic arrived on time. He found that there was another problem associated with the initial problem that the AA diagnosed, so a quote was provided and approved by me and the mechanic came back to fix the problem that same day. And also advised on another issue with the car which were already aware of.

Arrived on time, very pleasant and answered all my questions.

Pick up car fore hours later than time stated no phone calls plus oil lamp on no help got car back next day

Apart from a delayed pickup, everything was very good and simple

Booking process went smoothly. AA adviser very helpful as this was my first time booking a service.

all made easy great service