They offer excellent customer service, being very attentive, professional, and responsive. This is quite rare for online stores! Their service is also very fast, and you can expect to receive your ite... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I never write reviews, but these guys got me out of a tight spot with some exceptionally fast delivery times from Italy to the UK and overall just a very good and pleasant online retail experience, th... Se mer
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J'ai découvert Tessabit par un heureux hasard et je suis ravie de mon expérience. Article livré en 24H00 et service client plus que parfait et réactif. Excellent ! Thank you so much Tessabit, great... Se mer
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Incredibly fast delivery! Ordered on the Sunday received on Tuesday, I'm in France so no customs fees. Toge bag The Row N/S medium sold out everywhere arrived perfectly wrapped in his box, i recommand... Se mer
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Företagsinformation
Skrivet av företaget
Tessabit is one of the leading online retailers for luxury apparel. The platform operates in more than 190 Countries around the world and maintains a rich and sought-after selection of brands for women and men.
Kontaktuppgifter
Via XX Settembre 1/3, 22100, Como, Italien
- 0039 0313110101
- cs@tessabit.com
- tessabit.com
4,5
Utmärkt
283 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service and great product
Very good service, the customer service sales associate advised me what exact size to choose in shoes. Id really recommend the site xx
11 juni 2023
Omdöme utan inbjudan
Svar från TESSABIT
Dear Sonia, thank you for taking the time to review your shopping experience with us! We are so glad you are happy with our services at Tessabit.com! ♥
We are looking forward to see you on Tessabit.com again and we are always at disposal to help!
All the best,
Customer Service Team
Great service
Great service, well priced, swift delivery. Very happy and will certainly use again.
10 juni 2023
Omdöme utan inbjudan
Svar från TESSABIT
Dear Graham, thank you for taking the time to share your experience with us!
We look forward seeing you on Tessabit.com again soon ❤
Kindest regards,
Customer Service Team
Best ever top notch
9 juni 2023
Omdöme utan inbjudan
Svar från TESSABIT
Dear Customer, thank you for your lovely feedback!
We are so happy to hear you are pleased with your experience on Tessabit.com! <3
Kindest regards,
Customer Service Team
Deal with them and you are assured
Hello, I would like to thank the site for the good treatment with customers, the speed of dealing and response, and there is a lot of attention to customer service in terms of communication and response to inquiries, and regarding the goods provided to customers are very elegant, excellent quality and good packaging and i happy so much with your service’s and i will come soon to pay again with your shop , all the best for your shop 🙏🏻❤️
8 juni 2023
Omdöme utan inbjudan
Svar från TESSABIT
Dear Faisal, thank you for taking the time to share your experience with us and for your kind words. This means a lot for us!!
We are very happy to hear you are plenty satisfied with the quality of our service. <3
We look forward to see you again soon on our online Boutique!
Kindest regards,
Customer Service Team
Quick online customer survey to adjust…
Quick online customer survey to adjust any concerns or problems.
15 maj 2023
Omdöme utan inbjudan
Svar från TESSABIT
Hello and thank you for sharing your experience on Tessabit.com!
We are looking forward to have you as our Customer again, so that we can make your experience a 5 stars one!
Kindest regards
Customer Service Team
Customer Service eccellente
Customer Service eccellente. Rapidi,educati e disponibili nell’ accontentare qualsiasi richiesta.
Consigliatissimo.
28 april 2023
Omdöme utan inbjudan
Svar från TESSABIT
Cara Benedetta, ti ringraziamo per aver dedicato del tempo a condividere la tua esperienza su Tessabit.com!
Rimaniamo a disposizione per qualsiasi ulteriore richiesta.
Customer Service Team ☆
Servizio fantastico
Ho ordinato due paia di Nike AirMax CDG poiché non ero sicuro della taglia. Ho ordinato le scarpe dalla Danimarca e gia 26 ore dopo ho avuto le scarpe. Ne ho rispedito immediatamente un paio, ma avevo bisogno di aiuto perché non riuscivo a trovare l'etichetta di reso. Ho scritto un'e-mail a Tessabit.com e ho ricevuto un aiuto amichevole in pochi minuti. Il denaro viene restituito al mio conto dopo 5 giorni. Servizio fantastico! Grazie Tessabit!
28 april 2023
Omdöme utan inbjudan
Svar från TESSABIT
Gentile Ulla,
grazie per la tua preziosa recensione e per le tue parole molto gentili!
Ti aspettiamo ancora su Tessabit.com e rimaniamo a disposizione per qualsiasi ulteriore richiesta.
Dear Ulla,
thank you so much for your kind feedback and for your lovely words.
We hope to have you soon as our special Customer again and we remain at your complete disposal.
Top customer service
An excellent customer service. Very fast and happy to help!
24 april 2023
Omdöme utan inbjudan
Svar från TESSABIT
Dear Klara, thank you for this lovely review!
We are so happy to hear you had a positive experience on Tessabit.com and we look forward to see you again soon on our online Boutique!
Our Customer Service is always at disposal for any help you might need 💓
Kindest regards
Customer Service Team
Excellent and very fast
Excellent and very fast. Highly recommended!
17 april 2023
Omdöme utan inbjudan
Svar från TESSABIT
Dear Valentini, thank you for taking the time to share you experience!
We are beyond happy to hear you are satisfied with our Services!
We learn from negative feedbacks too, but feedback like yours really do make our day better ❤
We are looking forward to see you on Tessabit.com again soon and to welcome you in our Lake Como Boutiques one day.
All the best,
Customer Service Team
Tessabit has very good customer service…
Tessabit has very good customer service and they are very pro-client. Although I returned the goods, I am very satisfied.
21 april 2023
Omdöme utan inbjudan
Svar från TESSABIT
Dear Lucia, thank you for taking the time to share your experience on Tessabit.com!
We are sad the item purchased wasn't of the correct fit, but we are so so happy to hear you are satisfied with our Services!
We look forward seeing you on Tessabit.com again soon - we are sure you'll find many other items you will love! ❤
Customer Service Team
An absolutely fantastic customer service
An absolutely fantastic customer service team. Super helpful, super responsive and an absolute pleasure to deal with. Buy with total confidence! Camila, Lilla and Arianna were superstars!!! I will definitely use Tessabit again.
21 april 2023
Omdöme utan inbjudan
Svar från TESSABIT
Dear Daniel,
Thank you for taking the time to share this lovely review, it means a lot for us! 🌞
We are sincerely happy you had a positive experience with us - your feedback has been shared with the whole Team, what a great way to end the week! 😊
We are looking forward to see you very soon on Tessabit.com!
Customer Service Team
Kanon service
Kanon service
Bestilte søndag aften og modtog skoene tirsdag aften
Italien-Danmark 👏👏👏
29 mars 2023
Omdöme utan inbjudan
Svar från TESSABIT
Dear Anna,
thank you so much for your kind feedback. We wait for you to make shopping with us again! :)
Kind regards
Kære Anna,
mange tak for din venlige feedback. Vi venter på, at du handler hos os igen! :)
Med venlig hilsen
Tutto al top
Tutto al top , ordinati stivali due giorni fa' arrivati oggi , perfetti grazie
9 mars 2023
Omdöme utan inbjudan
Svar från TESSABIT
Caro Silverio, grazie per la splendida recensione e per dedicato del tempo a condividere la tua esperienza su Tessabit.com! ☆
A presto!
Team Tessabit
Borsa acquistata e arrivata in un…
Borsa acquistata e arrivata in un giorno, tutto perfetto, servizio clienti molto disponibile...consiglio
2 mars 2023
Omdöme utan inbjudan
Svar från TESSABIT
Grazie Claudia per aver recensito la tua esperienza su Tessabit.com!
Siamo felicissimi tu abbia già ricevuto la borsa e che ne sia soddisfatta!
Non vediamo l'ora di vederti di nuovo su Tessabit.com!
A presto,
Servizio Clienti Tessabit
Servizio clienti pessimo
Ho ordinato una cintura Salvatore Ferragamo sul sito nella foto l articolo presentava l interno nero e tutta la fibbia grigia quando mi è arrivato l interno era cuoio e la fibbia aveva il centro argento e l esterno grigio insomma un altro prodotto !quando ho chiesto spiegazioni mi hanno detto di aver ordinato un altro codice è in effetti nella conferma dell ordine la cintura era l altra con tanto di scortesia massima mi ha liquidato dicendo di fare il reso 😂controllate bene l ordine nell e mail di conferma perché le foto sul sito non sono fedeli
2 mars 2023
Omdöme utan inbjudan
Svar från TESSABIT
Gentile Catia, grazie per aver recensito la tua esperienza su Tessabit.com!
Ci dispiace molto leggere che hai trovato il nostro Servizio Clienti scortese.
Le colleghe, in chat e su Whatsapp, ti hanno confermato di aver ordinato tu stessa con il primo ordine la cintura Salvatore Ferragamo nera, con interno cuoio.
Ci hai contattato, dopo aver ricevuto la prima cintura in taglia 115 cm in quanto avevi ordinato la taglia errata e necessitavi di assistenza con il reso.
Ti abbiamo aiutato con il reso e le colleghe ti hanno inoltrato il link al nostro sito, della stessa identica cintura con interno in cuoio e esterno nero nella taglia più piccola (105 cm).
In data odierna abbiamo anche emesso il rimborso per il reso della taglia 115 cm - ti confermiamo, di nuovo, che anche questa ha l'interno cuoio e l'esterno nero.
Ci dispiace, come anche confermato via Whatsapp, che la cintura ricevuta non sia quella attesa - le foto sul nostro sito sono però state correttamente inserite e i dettagli della cintura sono ben visibili.
Anche oggi, dopo averci contattato comunicandoci di aver ricevuto la cintura "errata", ti abbiamo ricordato che il reso è gratuito e che avresti quindi potuto nuovamente rendere la cintura se incorretti. Non è nel nostro stile essere scortesi.
Inoltre, siamo soliti riconoscere e rimediare per i nostri errori - ti confermiamo però di nuovo che questo non è il caso.
Hai ricevuto due volte la cintura nera con interno cuoio, in quanto è stata ordinata due volte.
Rimaniamo sempre a disposizione per qualsiasi ulteriore dubbio o necessità!
Ho comprato un piumino della Stone…
Ho acquistato un piumino della Stone Island che dire tutto semplicemente perfetto, boutique top complimenti.
7 februari 2023
Omdöme utan inbjudan
Svar från TESSABIT
Ciao Dave, grazie per aver recensito Tessabit! Siamo felici tu sia soddisfatto del tuo piumino Stone Island! Non vediamo l'ora di averti di nuovo su Tessabit.com!
Servizio Clienti Tessabit
One of its Kind🔥
One of its Kind, if you live in Europe buy from Tessabit, fast delivery and easy return,good packaging and so onnnn. Love it 😊.
6 februari 2023
Omdöme utan inbjudan
Svar från TESSABIT
Dear Customer, thank you for your lovely feedback!
We are so happy to hear you are pleased with your experience on Tessabit.com!
We are looking forward seeing you on our online Boutique again and to welcome you also in our Lake Como stores soon!
Warm regards,
Tessabit Customer Service Team
Bag not received but got 100% refund in 1 hour
Tessabit was not able to give the bag that i ordered but very professional enough to give my 100% refund in just an hour. Thank you.
1 februari 2023
Omdöme utan inbjudan
Svar från TESSABIT
Hello and thank you for your review!
We are sorry for the inconvenience with your bag but happy to hear everything was sorted out and you reeived your refund already.
We hope to see you again soon on Tessabit.com regardless of this bad experience!
Tessabit Customer Service Team
Azienda seria e disponibile
Azienda seria e disponibile. Spedito velocemente e risolto altrettanto velocemente una problematica. Customer service MOLTO efficiente
29 januari 2023
Omdöme utan inbjudan
Svar från TESSABIT
Gentile Alessio, grazie per aver dedicato del tempo a recensire la tua esperienza!
Speriamo di rivederti presto su Tessabit.com così da poterti offrire un'esperienza ancora migliore!
Servizio Clienti Tessabit
No customer service at all
I ordered a pair of very expensive shoes from Tessabit via Yoox. The shoes I received were not as described on the website. I contacted them 3 times already. Four days have passed since I first contacted them, still no reply from Tessabit. Do not recommend it to anyone.
22 januari 2023
Omdöme utan inbjudan
Svar från TESSABIT
Dear Alyona, we are very sorry to hear you are unhappy with our Services!
We confirm that our Customer Service (at cs@tessabit.com) never received a request from you - if you contacted us and the email was left unanswered, please contact us again so we can forward your query to the competent Team!
Our Tessabit.com Customer Service unfortunately does not deal with Yoox requests at the moment, so please feel free to either reach out directly to oegg@tessabit.com or to contact us at cs@tessabit.com - we would happily forward your requests to our competent Team, which has been already informed of the issue.
We are looking forward to hear from you!
Kindest regards,
Arianna - Customer Service
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